Doctor Alexa is a telehealth service provider that offers affordable online consultations for various medical issues. Through their platform, patients can receive personalized care from licensed healthcare professionals without the need for an in-person visit. Consultations start at just $29, allowing users to discuss their health concerns, medical history, and symptoms conveniently from home. The company caters to a wide range of customers seeking quick and reliable medical advice, including those needing prescriptions, medication refills, and lab test scheduling. With a focus on confidentiality and accessibility, Doctor Alexa aims to redefine telemedicine by providing timely treatment plans and prescriptions sent directly to local pharmacies. This service is particularly beneficial for individuals who require immediate assistance for routine health concerns.
Doctor Alexa receives high praise for its convenience and speed, with many customers highlighting the ease of use and quick turnaround for prescriptions. Reviewers frequently mention that they receive their medications promptly, often within an hour of consultation, making it a great option for those in need of immediate care.
However, there are notable complaints regarding service issues, including delays in prescription fulfillment and difficulties in communication, particularly when urgent needs arise. Some consumers express frustration over being charged for consultations without receiving adequate care or follow-up. Despite these concerns, the overall sentiment remains positive, with many appreciating the platform's accessibility and efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 548 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I was at work so it was so convenient and fast”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 3.6 out of 5 (good) | — | 548 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Doctor Alexa is #4 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.3).
500 reviews of Doctor Alexa. Filter by what matters to you.
I have a sinus infection, was extremely tired and didn’t feel like sitting at urgent care for hours, so I tried this service. It did take 5 hours of waiting, however they did send an antibiotic to my pharmacy. It’s legit.
I had a really bad tooth ache and was traveling to a different state. I needed to get some antibiotics. Dr. Alexa came to my rescue. It was quick and easy. There was one problem my birth date was entered wrong in the system. I emailed the support email adress and they corrected it with in 20 mins.
Doctor Alexa was very good. It is sometimes hard to figure out if your request went through for an office visit. Hence, I repeated the process, and then got two charges for same visit, which was promptly credited back when I notified them of it. So all in all, this is a very good service. Concern: Please do not pass along by information to any third parties. I do not want my information to be stored. I value my privacy, and want my personal information deleted after a few months after a visit.
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It was nice that I didn’t have to go wait in a clinic or ER waiting room around other sick people.
It is great not to have to make a trip to a doctor, dentist or urgent care. Just fill out information and prescription is ready within a very reasonable time at the pharmacy of your choice.
Went through everything and was great to work with
So first off: the website is kind of crude and seems a bit shady since it's a rather basic UX design and not polished like most professionally made company websites; I think they really need a better web developer to polish it up. I actually got worried when I was waiting the first couple of hours as it stated it was waiting for my allergen info form (that I had already submitted), and I was searching around AFTER paying the fee finding lots of complaints about it being fake/fraud - then all of a sudden I got an update that my prescription was phoned in to the pharmacy and should be ready, and that I should call the pharmacy within 30-40min to schedule my pickup. I saw some reviews elsewhere mention this didn't pan out for them, though - so I had to call to be sure. It was ready - for my particular prescription it was immediately available for pickup! Within 3 hours I had my prescription ready to go at Walgreens and picked it up before they closed for the day after calling (and waiting on hold for 10min) to verify my prescription had been phoned in. Finally, a sudden issue that I got diagnosed for in a lab test for a separate online testing procedure this past week was able to be immediately addressed instead of having to take up my work day(s) trying to figure out an in-person appointment as the original company I used online (not this one) couldn't address my specific issue and told me to go to my PCP, which I don't have and the only in-network ones for my insurance are a bit of a drive away from where I live. This process really helped, but I find it unfortunate for those I read that it didn't work out, though. I imagine this might depend on your local pharmacy and particular prescription need. Oddly the allergen form I got texted a link to a submit-once form, and had to fill out on my phone instead of on my PC, which is where things seemed to be disconnected and delayed for some reason. It did warn that once you submitted you couldn't try again, and future usage of the link just directed me to a page saying it was submitted already - but my treatment page said it was still waiting for my allergen info. Bad experience delivered at this stage here; it seemed like it never received my allergen form because that was the current status of my treatment state for at least an hour, and I tried messaging their 'live chat' service which seemed like a form that didn't even do anything, but after another hour passed I got the final update. I think they could streamline the process a bit more with a little more feedback on the status so you're not left wondering as much as I was, but the end result was worth it. I hope this thorough experience helps alleviate others' concerns as I seriously got worried for a bit considering how stressful this week has been for me. Not a 5/5 simply because they could polish the process and the website more, but it worked as advertised eventually and I got the treatment I need TODAY, not days from now, and not having to drive tens of miles to afford a doctor's thumbs up.
The only part that wasn’t a good experience was that the doctors that calls you, do not have caller ID set up where it eleicits they’re from or a part of Dr Alexa. So you’ll get a Texas number with no ID and not get a VM. So you have no idea who is calling or a message. Dr Alexa people, please use a VOIP system like Mitel/Micolab that lets you use a “soft phone” number that lets your Drs mask their own number and call out through a Dr Alexa number that has called ID enabled. So we the clients and patients, know is calling is. That’s the one thing you need to get down.
They have been a life saver for me on a limited budget with chronic dental issues. I have followed up with a dentist 50% of the time post treatment, but the work required to fix my issues is extensive and insurance covers little with a high deductible and I spent so much only to have crowns break, implants fail, etc. I can’t take on addition employment opps because I care for a parent with AMD and Cognitive decline. I’ve used them four times for dental infections but today was advised they can no longer be a bridge of support for issues that will only worsen without proper dental care. I get that. But fiscally I can’t address that or even consider doing more than keeping infections at bay with the responsibilities I bear. Believe me I’m so greatful I’ve had Dr Alexa or I’d likely been hospitalized if I couldn’t slow the deterioration and keep my job which allows me to care for my parent and ensure her needs aren’t neglected. I will continue to do whatever I can as long as I have that responsibility. When she has passed I can finally look towards my own needs. I have not been denied future care but it seems imminent although I tried to be as truthful and upfront about my predicament and intentions as possible. I don’t know where I can go if further problems arise and my situation more critical. I’m not eligible for gov assistance and have always paid out of pocket. If there are other resources I’ve requested advice or addition options to be shared from the physician who has followed up on my requests this far. This site isn’t a scam, the pharmacies don’t seem to be skeptical using and/or accepting prescription orders via this online service. Like I said, they have been a relief and great help to in these uncertain times.
I have used Dr Alexa 7-8 times. I have been having problems with gum infections and I have no dental insurance so it makes it hard to get expensive work done. Dr. Alexa is easy to use and they respond quickly and send in your Rx. The reason I give a 4 star and not a 5 is because the last couple of times they only prescribed me 5 days of antibiotics and the infection was not completely gone so I had to pay again to get the other 5 days I needed. Also Im disappointed they advertise 39.99 for the fee but have actually raised the fee to 49.99. Which I had to pay twice the last couple of times in order to get enough antibiotics to get rid of the infection. The pharmacist said 7-10 days is the usual amount antibiotics are given for. But all in all Dr Alexa has been a lifesaver when I have been in a lot of pain and couldn't see the dentist.
First off I want to say everyone that is saying this site is a scam unfortunately was just having some site or pymt issues because it is not! At first I was a bit skeptical bc after I made my pymt I called and a lady placed me on hold due to her system freezing up however she never got back on the phone and I end up having to call back and it was just going to voicemail HOWEVER she did call me back. Have patience with them. They’re not a scam just need a better system to use. I got my meds and I thank you guys so much for being available, convenient.
Had a sinus infection and my pcp had no available times to see me, so I tried Dr. Alexa. So convenient and fast for everything. Had a prescription in a few short hours. Thank God. Will def use Dr. Alexa again! Thank you
Great service, very thorough, very Professional!!! Thanks,
I googled web MD’s on a whim after suffering from an abscessed tooth. I was prescribed antibiotics and ibuprofen for pain and the abscessed drained one day before I visited the dentist. I had a great experience and would definitely use again and refer others. I have since had a root canal and crown, but I credit Dr. Alexa for taking immediate care of my dental emergency.
Doctor Alexa is a telehealth service provider that offers affordable online consultations for various medical issues. Through their platform, patients can receive personalized care from licensed healthcare professionals without the need for an in-person visit. Consultations start at just $29, allowing users to discuss their health concerns, medical history, and symptoms conveniently from home. The company caters to a wide range of customers seeking quick and reliable medical advice, including those needing prescriptions, medication refills, and lab test scheduling. With a focus on confidentiality and accessibility, Doctor Alexa aims to redefine telemedicine by providing timely treatment plans and prescriptions sent directly to local pharmacies. This service is particularly beneficial for individuals who require immediate assistance for routine health concerns.
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