Eightsleep is a company specializing in innovative sleep solutions, offering a range of intelligent bed cooling and heating systems designed to enhance sleep quality. Their flagship product, The Pod, features dual-zone technology that allows each side of the bed to be customized to individual temperature preferences, accommodating couples with different sleep needs. The Pod also includes functionalities such as sleep tracking, snoring reduction, and an adjustable base to help relieve pressure points. Targeting consumers who struggle with sleep disturbances due to temperature fluctuations, including hot sleepers and those experiencing menopausal symptoms, Eightsleep aims to provide a restful sleeping environment. Their products are designed for anyone seeking to improve their sleep experience, from everyday users to athletes looking to enhance recovery through better rest. Eightsleep offers a risk-free trial period, free shipping across multiple countries, and flexible financing options to make their sleep solutions accessible to a broad audience.
Eightsleep receives a mixed response from consumers, with many praising the product's ability to enhance sleep quality, particularly its temperature-adjusting features. Reviewers highlight the effectiveness of the pods in providing optimal sleep conditions, with some expressing satisfaction with customer support when issues arise.
However, a significant number of customers report severe dissatisfaction, primarily due to poor customer service and delivery issues. Many express frustration over delayed shipments, lack of communication, and difficulties in reaching live support. Complaints about misleading subscription fees and product reliability further tarnish the company's reputation. While some users have had positive experiences, the overwhelming sentiment reflects disappointment with the overall service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 65 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 2.8 | 19 |
| Aug 25 | 2.7 | 21 |
| Sep 25 | 2.5 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“I find the 8Sleep product to be phenomenal for my needs”
“Terrible customer experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | 1.6 out of 5 (poor) | — | 65 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Eightsleep is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.6).
65 reviews of Eightsleep. Filter by what matters to you.
Over a year ago
I have purchased this mattress around November 2021, based on recommendation from a good friend. At the time, I was hesitant, the mattress is not cheap, however, “you get what you pay for” has never... See more
Over a year ago
Placed my order on 15th May 2025, today i received my an email that my order is moved back to get shipped at 14th August. That’s the third time it gets moved back. For that price not acceptable!
Quick answers to the questions people ask most.
Eightsleep has received a mix of reviews, with a significant number of customer experiences highlighted on review platforms. The company offers innovative sleep products, but many users report issues with customer service and delivery.
While Eightsleep is not classified as a scam, some verified reviews indicate concerns about misleading subscription fees and delivery issues. It's essential to read customer feedback to gauge the overall satisfaction level.
Eightsleep primarily offers smart mattresses and sleep pods that dynamically adjust temperature to enhance sleep quality. Their flagship product is the Pod 5 Core, designed for optimal comfort.
Eightsleep typically accepts major credit cards and may offer financing options at checkout. Customers should verify payment methods on their website during the purchasing process.
Customer support for Eightsleep has been reported as lacking, with many users expressing frustration over long wait times and difficulty reaching live representatives. It's advisable to check their official support channels for updates and assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 55% are 1–2★.
I have purchased this mattress around November 2021, based on recommendation from a good friend. At the time, I was hesitant, the mattress is not cheap, however, “you get what you pay for” has never disappointed me! I highly recommend this mattress if you are looking for a good night sleep! The Pod will monitor the best settings, based on your preferences.
Really poor customer service. The mattress leaked. They arranged pickup from the wrong address and charged me. Now I can’t get a response. Don’t buy. This product is a waste of money and the service is terrible.
Placed my order on 15th May 2025, today i received my an email that my order is moved back to get shipped at 14th August. That’s the third time it gets moved back. For that price not acceptable!
I started out recommending Eight Sleep to others, but I can’t in good faith anymore. When my mandatory Autopilot subscription ended, I lost access to core features of the Pod—things like alarms and programming temperature schedules. These aren’t “premium” extras; they are the basic functions the product was marketed around. On the website, Autopilot was presented as an add-on for enhanced analytics, insights, and optimization. Nowhere was it clear that canceling would strip away fundamental functionality. That feels misleading, and it changes the value proposition of the product entirely. It’s a shame, because the technology itself has potential. But this subscription model undermines trust and destroys customer LTV. It should be a warning to prospective customers and even investors about how the company is structuring its offering.
Very poor service from Eight sleep about status of delivery, after 4 weeks of waiting. Unable to make any degree of commitments or assurances. I believe responses are coming from AI agents and the only response available is that they will send a full refund. Zero attempt to retain me as a Customer. Save time and frustrations and don't order; expect more from a £3k purchase.
I find the 8Sleep product to be phenomenal for my needs. The pods adjusts the temperature during the night to keep your body at an optimal level, not too hot or cold. I own two of them and the service has been terrific.
I ordered the product version with a blanket, but the blanket didn’t work out for me. It turned out I could return just that part of the order and get a refund for it! The setup was quite easy, and the app has been running smoothly so far. Very satisfied.
I work as an overnight nurse and sleep is vital to my existence, 8SLEEP, make it very easy to ensure I am not only getting quality sleep, but able to ensure I get good quantity of sleep with the technology integrated into this cover! Very happy with my purchase, and with the customer service this company provides!
Three months with paid subscription and no working product. They introduced an updated that made an older model obsolete and no fix or timeline for the fix was provided. Shame!
Terrible customer experience. They sell a premium product and deliver the absolute worst customer service. It's remarkable they can sell mattresses at this price point and then act surprised when their mattresses consistently break right around the 2-year mark (typically after the warranty is up). At 2 years and 3 months, ours had a big leak and our options to get this remediated were effectively to sink nearly $2,000 to get an upgrade and have to deal with the hassle of shipping it back to them and then setting up the new one. Why would I commit to a $2,000 upgrade when I'm fairly confident the next one will also break down? It's also interesting to see that only the positive reviews on Trustpilot end up with any response or acknowledgement from Eight Sleep. They seem to think that if they ignore the thousands of customers who've had negative experiences, their brand somehow won't be impacted.
Waiting 3 months for my pod, several weeks after the proposed delivery date and still nothing delivered. It took a while to get to a real person and now I keep being provided generic responses about their team working hard to get the product to me. Their customer service is a total shambles for a premium product. If you read the reviews we're all saying the same thing, terrible customer service, sort it out it's pathetic!!
Eight Sleep is a disgrace. Their product is amazing when it works. But it often breaks and the customer service is APPALLING. You could forgive them if they charged budget prices but they charge premium prices for, what is overall, a horrendous customer experience. Would not but again, would not recommend to friends and family. Although would recommend it to someone who's life I wanted to make worse. Giving them a 1/5 feels like a stretch. What a load of $@%£.
Amazing! I just cant understand why it’s so good, i am dumbfounded! My HRV is way better and recoveries are in the green on my whoop! I dread being away from home and not sleeping on it. Just brilliant
Beware this company. My guess is they are growing too big, too fast. We ordered in June, and received a 6 week delivery date. Tough to swallow, but ok. A few days before the first delivery date, it was pushed by over two weeks. When we responded, we received the first of several useless AI customer service responses. (Of the 12 emails we received during this process, 9 were AI. ) Once escalated, we were told there was a supply chain delay, and that’s all. We reluctantly accepted the adjusted delivery date, until again it was pushed by two weeks a few days before the supposed ship date. Again, we received an AI customer service response, with no explanation, nor compensation. This whole time they held the full price of the product. With no assurance that this date would not also be extended last minute, we cancelled the order. There was no attempt to retain our business, which makes me think they simply do not have the product available. This was a frustrating, fruitless process, with a poor response from the company at every turn. Buyer beware.
I like the site. Customer service is great. They are rolling out a new version soon which will include a lot of enhanced features.
They kept charging my credit card when i told them i don’t remember ordering their service and they would not stop. I had to replace my credit card and it was all a big hassle
Avoid! Placed an order on July 3, still waiting for it to be delivered. There seems to be a disconnect between HQ and the UK delivery company, which for whatever reason the company hasn’t been able to sort out even after 2 and a half months. Today I requested to proceed with the full refund. Let’s see what happens. Zero star experience so far, and needless to say extremely disappointing and shocking from a company that charges £5,000+ for a product. Should’ve checked trustpilot first I guess, as apparently my situation seems to be the base case and not the exception.
They advertise to you the bed dynamically changes its temperature and then charge you £212 a year to keep it on. Completely misleading the consumer
Dreadful experience, DO NOT BUY! Product quality issues Horrendous telephone support I've wasted hours of my time Sending the junk back Avoid..!
Eightsleep is a company specializing in innovative sleep solutions, offering a range of intelligent bed cooling and heating systems designed to enhance sleep quality. Their flagship product, The Pod, features dual-zone technology that allows each side of the bed to be customized to individual temperature preferences, accommodating couples with different sleep needs. The Pod also includes functionalities such as sleep tracking, snoring reduction, and an adjustable base to help relieve pressure points. Targeting consumers who struggle with sleep disturbances due to temperature fluctuations, including hot sleepers and those experiencing menopausal symptoms, Eightsleep aims to provide a restful sleeping environment. Their products are designed for anyone seeking to improve their sleep experience, from everyday users to athletes looking to enhance recovery through better rest. Eightsleep offers a risk-free trial period, free shipping across multiple countries, and flexible financing options to make their sleep solutions accessible to a broad audience.
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