Eightsleep is a company specializing in innovative sleep solutions, offering a range of intelligent bed cooling and heating systems designed to enhance sleep quality. Their flagship product, The Pod, features dual-zone technology that allows each side of the bed to be customized to individual temperature preferences, accommodating couples with different sleep needs. The Pod also includes functionalities such as sleep tracking, snoring reduction, and an adjustable base to help relieve pressure points. Targeting consumers who struggle with sleep disturbances due to temperature fluctuations, including hot sleepers and those experiencing menopausal symptoms, Eightsleep aims to provide a restful sleeping environment. Their products are designed for anyone seeking to improve their sleep experience, from everyday users to athletes looking to enhance recovery through better rest. Eightsleep offers a risk-free trial period, free shipping across multiple countries, and flexible financing options to make their sleep solutions accessible to a broad audience.
Eightsleep receives a mixed response from consumers, with many praising the product's ability to enhance sleep quality, particularly its temperature-adjusting features. Reviewers highlight the effectiveness of the pods in providing optimal sleep conditions, with some expressing satisfaction with customer support when issues arise.
However, a significant number of customers report severe dissatisfaction, primarily due to poor customer service and delivery issues. Many express frustration over delayed shipments, lack of communication, and difficulties in reaching live support. Complaints about misleading subscription fees and product reliability further tarnish the company's reputation. While some users have had positive experiences, the overwhelming sentiment reflects disappointment with the overall service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 65 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 2.8 | 19 |
| Aug 25 | 2.7 | 21 |
| Sep 25 | 2.5 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“I find the 8Sleep product to be phenomenal for my needs”
“Terrible customer experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | 1.6 out of 5 (poor) | — | 65 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Eightsleep is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.6).
65 reviews of Eightsleep. Filter by what matters to you.
I have purchased this mattress around November 2021, based on recommendation from a good friend. At the time, I was hesitant, the mattress is not cheap, however, “you get what you pay for” has never disappointed me! I highly recommend this mattress if you are looking for a good night sleep! The Pod will monitor the best settings, based on your preferences.
I find the 8Sleep product to be phenomenal for my needs. The pods adjusts the temperature during the night to keep your body at an optimal level, not too hot or cold. I own two of them and the service has been terrific.
Quick answers to the questions people ask most.
Eightsleep has received a mix of reviews, with a significant number of customer experiences highlighted on review platforms. The company offers innovative sleep products, but many users report issues with customer service and delivery.
While Eightsleep is not classified as a scam, some verified reviews indicate concerns about misleading subscription fees and delivery issues. It's essential to read customer feedback to gauge the overall satisfaction level.
Eightsleep primarily offers smart mattresses and sleep pods that dynamically adjust temperature to enhance sleep quality. Their flagship product is the Pod 5 Core, designed for optimal comfort.
Eightsleep typically accepts major credit cards and may offer financing options at checkout. Customers should verify payment methods on their website during the purchasing process.
Customer support for Eightsleep has been reported as lacking, with many users expressing frustration over long wait times and difficulty reaching live representatives. It's advisable to check their official support channels for updates and assistance.
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 55% are 1–2★.
I ordered the product version with a blanket, but the blanket didn’t work out for me. It turned out I could return just that part of the order and get a refund for it! The setup was quite easy, and the app has been running smoothly so far. Very satisfied.
I work as an overnight nurse and sleep is vital to my existence, 8SLEEP, make it very easy to ensure I am not only getting quality sleep, but able to ensure I get good quantity of sleep with the technology integrated into this cover! Very happy with my purchase, and with the customer service this company provides!
Amazing! I just cant understand why it’s so good, i am dumbfounded! My HRV is way better and recoveries are in the green on my whoop! I dread being away from home and not sleeping on it. Just brilliant
Experience was flawless from beginning that. When I had questions about the product, they set up a demo to go through the details and answer all of our questions.Jaime was a consummate professional, and went through detailed discussions of all product features and benefits. I look forward to getting the product and I know if I have any questions regarding the installation I can rely on these folks answer or any questions.
I have been using eight sleep for 6 years now and it has changed my life I suffer from nite sweats and night terrors this product allows me to sleep normally and my health has improved because of it. No more waking up In soaked sheets and blankets.the Autopilot system works flawlessly and keeps me dry and comfortable all night. They have amazing costumer service and have always responded promptly and intelligently and solved my issues. I would highly recommend eight sleep to any one looking for the ultimate sleep experience!!!
Great team also seeking to solve customer problems.
My product was a very old model so breakage was to be expected as the product came to the end of its lifecycle. I discovered a leak on Friday afternoon and by Friday evening, Robert the customer support chap, had been able to offer me several options to replace or upgrade my current eightsleep system. I went with the replacement option of the broken part of my current system, with a replacement discount (as the warranty had expired) meaning I avoided paying for an entirely whole new system. This was also due to eightsleep’s fair policies but brilliant engineering of backwards compatible parts with older and newer model pieces. Perfect example of fair, reasonable, quick, understanding and efficient customer service and customer value and protection regardless of warranty status or not.
Every time I have had to reach out to support for assistance, they've been wonderful to work with and have always resolved my issue to my satisfaction. The Eight Sleep platform has changed my life for the better and I can't imagine sleeping without it at this point.
Phenomenal product innovative and excellent development where concept is put in place in to a finished product beautiful will help prompt life's and help with the best quality sleep
I purchased the Pod 5 and cover and absolutely love the product. Unfortunately, some circumstances meant I had to return it, but the experience with Eight Sleep’s support was excellent. Angel initially helped me, and Gamaliel took over, guiding me through the process with patience, clarity, and genuine care. What could have been stressful was handled smoothly and professionally. The Pod 5 improved my sleep quality, I’ve been recommending it to friends, and I fully intend to return as a customer when the timing is right. The support I received has made me a loyal customer and given me full confidence in Eight Sleep!
The 8-Sleep tech support has been extremely responsive any time I have reached out for support. Fortunately, my needs have been minimal because the pod has been very reliable.
After an initially frustrating issue with a Pod cover that leaked after two years, and being told I was "out of warranty", Eight's excellent support eventually worked with me on a solution to make both sides happy. The product is top notch, I've grown so used to the amazing coolness it provides that I can't sleep without it. It's life changing. It's an expensive product, but it's expensive for a reason, it's of top quality. Word to the wise, make sure you stay on the auto-pilot plan with extended warranty so that you are covered for a replacement if something goes wrong, it's worth it.
8 Sleep is LIFE CHANGING! I was not paid nor did I even get a discount on my sleep pod. I got a recommendation from a colleague and took the plunge after YEARS of sleepless nights. After two weeks with the 8 Sleep System, I am a CHANGED person! For us ladies who have a snoring spouse, are of a "certain" age where stress, HORMONES and other factors keep us up all night.. THIS IS FOR YOU! Take the plunge, it is AMAZING!
I’ve been using Eight Sleep for years and own several Pods (3 & 4). The technology itself is excellent. The cooling and heating features really help optimize sleep, and the Autopilot function makes adjustments effortless. It’s hard to find another product that offers this level of sleep improvement. That’s been said, Based on my experience, I wouldn’t put too much trust in the delivery date shown at checkout. It’s worth considering this before placing an order. Overall, if you can be patient with the logistics, the product itself is outstanding.
It took a long time to actually receive all the components……however, once they arrived - everything was nice after that. Very nice packaging and setup instructions. Took about 90 minutes to get it all set up. Have someone with you to assist. The app was very intuitive and helpful. It guided me us through the entire setup process. Excited to begin the journey to better sleep.
Eightsleep is a company specializing in innovative sleep solutions, offering a range of intelligent bed cooling and heating systems designed to enhance sleep quality. Their flagship product, The Pod, features dual-zone technology that allows each side of the bed to be customized to individual temperature preferences, accommodating couples with different sleep needs. The Pod also includes functionalities such as sleep tracking, snoring reduction, and an adjustable base to help relieve pressure points. Targeting consumers who struggle with sleep disturbances due to temperature fluctuations, including hot sleepers and those experiencing menopausal symptoms, Eightsleep aims to provide a restful sleeping environment. Their products are designed for anyone seeking to improve their sleep experience, from everyday users to athletes looking to enhance recovery through better rest. Eightsleep offers a risk-free trial period, free shipping across multiple countries, and flexible financing options to make their sleep solutions accessible to a broad audience.
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