Eightsleep is a company specializing in innovative sleep solutions, offering a range of intelligent bed cooling and heating systems designed to enhance sleep quality. Their flagship product, The Pod, features dual-zone technology that allows each side of the bed to be customized to individual temperature preferences, accommodating couples with different sleep needs. The Pod also includes functionalities such as sleep tracking, snoring reduction, and an adjustable base to help relieve pressure points. Targeting consumers who struggle with sleep disturbances due to temperature fluctuations, including hot sleepers and those experiencing menopausal symptoms, Eightsleep aims to provide a restful sleeping environment. Their products are designed for anyone seeking to improve their sleep experience, from everyday users to athletes looking to enhance recovery through better rest. Eightsleep offers a risk-free trial period, free shipping across multiple countries, and flexible financing options to make their sleep solutions accessible to a broad audience.
Eightsleep receives a mixed response from consumers, with many praising the product's ability to enhance sleep quality, particularly its temperature-adjusting features. Reviewers highlight the effectiveness of the pods in providing optimal sleep conditions, with some expressing satisfaction with customer support when issues arise.
However, a significant number of customers report severe dissatisfaction, primarily due to poor customer service and delivery issues. Many express frustration over delayed shipments, lack of communication, and difficulties in reaching live support. Complaints about misleading subscription fees and product reliability further tarnish the company's reputation. While some users have had positive experiences, the overwhelming sentiment reflects disappointment with the overall service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 65 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 2.8 | 19 |
| Aug 25 | 2.7 | 21 |
| Sep 25 | 2.5 | 20 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“I find the 8Sleep product to be phenomenal for my needs”
“Terrible customer experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 2.8 out of 5 (fair) | 1.6 out of 5 (poor) | — | 65 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | 3.4 out of 5 (fair) | — | 1,000 |
Bottom line: Eightsleep is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.6).
65 reviews of Eightsleep. Filter by what matters to you.
Really poor customer service. The mattress leaked. They arranged pickup from the wrong address and charged me. Now I can’t get a response. Don’t buy. This product is a waste of money and the service is terrible.
Placed my order on 15th May 2025, today i received my an email that my order is moved back to get shipped at 14th August. That’s the third time it gets moved back. For that price not acceptable!
Very poor service from Eight sleep about status of delivery, after 4 weeks of waiting. Unable to make any degree of commitments or assurances. I believe responses are coming from AI agents and the only response available is that they will send a full refund. Zero attempt to retain me as a Customer. Save time and frustrations and don't order; expect more from a £3k purchase.
Quick answers to the questions people ask most.
Eightsleep has received a mix of reviews, with a significant number of customer experiences highlighted on review platforms. The company offers innovative sleep products, but many users report issues with customer service and delivery.
While Eightsleep is not classified as a scam, some verified reviews indicate concerns about misleading subscription fees and delivery issues. It's essential to read customer feedback to gauge the overall satisfaction level.
Eightsleep primarily offers smart mattresses and sleep pods that dynamically adjust temperature to enhance sleep quality. Their flagship product is the Pod 5 Core, designed for optimal comfort.
Eightsleep typically accepts major credit cards and may offer financing options at checkout. Customers should verify payment methods on their website during the purchasing process.
Customer support for Eightsleep has been reported as lacking, with many users expressing frustration over long wait times and difficulty reaching live representatives. It's advisable to check their official support channels for updates and assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 55% are 1–2★.
Three months with paid subscription and no working product. They introduced an updated that made an older model obsolete and no fix or timeline for the fix was provided. Shame!
Terrible customer experience. They sell a premium product and deliver the absolute worst customer service. It's remarkable they can sell mattresses at this price point and then act surprised when their mattresses consistently break right around the 2-year mark (typically after the warranty is up). At 2 years and 3 months, ours had a big leak and our options to get this remediated were effectively to sink nearly $2,000 to get an upgrade and have to deal with the hassle of shipping it back to them and then setting up the new one. Why would I commit to a $2,000 upgrade when I'm fairly confident the next one will also break down? It's also interesting to see that only the positive reviews on Trustpilot end up with any response or acknowledgement from Eight Sleep. They seem to think that if they ignore the thousands of customers who've had negative experiences, their brand somehow won't be impacted.
Waiting 3 months for my pod, several weeks after the proposed delivery date and still nothing delivered. It took a while to get to a real person and now I keep being provided generic responses about their team working hard to get the product to me. Their customer service is a total shambles for a premium product. If you read the reviews we're all saying the same thing, terrible customer service, sort it out it's pathetic!!
Eight Sleep is a disgrace. Their product is amazing when it works. But it often breaks and the customer service is APPALLING. You could forgive them if they charged budget prices but they charge premium prices for, what is overall, a horrendous customer experience. Would not but again, would not recommend to friends and family. Although would recommend it to someone who's life I wanted to make worse. Giving them a 1/5 feels like a stretch. What a load of $@%£.
They kept charging my credit card when i told them i don’t remember ordering their service and they would not stop. I had to replace my credit card and it was all a big hassle
Avoid! Placed an order on July 3, still waiting for it to be delivered. There seems to be a disconnect between HQ and the UK delivery company, which for whatever reason the company hasn’t been able to sort out even after 2 and a half months. Today I requested to proceed with the full refund. Let’s see what happens. Zero star experience so far, and needless to say extremely disappointing and shocking from a company that charges £5,000+ for a product. Should’ve checked trustpilot first I guess, as apparently my situation seems to be the base case and not the exception.
Dreadful experience, DO NOT BUY! Product quality issues Horrendous telephone support I've wasted hours of my time Sending the junk back Avoid..!
The pod is great but their customer service is BAD, really BAD, I don't think you can contact a real human even when I've tried a lot, sent lots of mails over months. I find it frustrating and irresponsible to charge a yearly subscription for the data and a pod insert and not delivering it. Supposedly I was going to receive my insert in June, its September almost October, and nothing, just useless AI replies. At the end of the day the insert is there to keep the pod functioning the way it is intended and it really frustrates me that even after you paid the super expensive subscription they can't deliver on what they promised, and not being able to give the proper maintenance for my pod. Another company that went the AI route, which basically means NO CUSTOMER SERVICE AT ALL
Nothing but extreme disappointment and frustration with the level of service I am receiving from Eight Sleep. I have made my order in July and still haven't received any part of it. I have received the wrong blanket size a week ago. I have been in touch with them, and they have arranged for the wrong size to be collected and the right size to be delivered, I have just received the new blanket and it is the wrong size again. I have received a queen instead of a king, again. What is going on? I am extremely shocked. I cannot understand how a company can be so disorganised. This must be costing them a fortune. I keep receiving a new email every week notifying me of a further delay on part of the order. If Eight Sleep believes that sending an update every week to notify a client of a further delay is acceptable and is the correct way to manage a customer's expectations, Eight Sleep will turn to Zero Sleep. Shocking. Shocking. Shocking.
I ordered the Pod 5 Core on Aug 31. It said it would ship Sep 1-3. Nothing yet (Sep 15). I was once sent a link to track the order, the order is not trackable (I just get an error whether I use the order number with the # sign or without it). The support is relatively responsive but does not actually solve anything. If I hadn’t known this company exists for a while, I would really think it is a fraud. During the purchase process, their website shows conflicting figures for various subscription options. So can’t really trust the dates or the cost figures on the website. They have not been able to resolve the name on the order, even though they gave conflicting responses about that. Let us hope things improve.
Customer service and purchase process are a nightmare. I never got a confirmation email—luckily I took a screenshot of my order. They promised it would ship on time, missed the shipping window, gave no explanation, and as of now it still hasn’t shipped. Total mess. It took forever just to find a phone number, and when I called no one answered. Every time I reach out I get the same canned response: “We see your order,” but no resolution, no explanation, no supervisor to escalate to. Clearly there’s a serious issue with their backend system—my order feels stuck halfway through, and they have no idea how to fix it. BEWARE: if something goes wrong with your order, there’s no real support to help you.
I bought a Pod3, 3.5 years ago. A little over a year in, the hub failed, but it was still under warranty so they sent a free replacement. Then the cover sprang a leak. That was not under warranty so had to pay $700+ to get it replaced. Then the REPLACEMENT hub failed, and they wanted $800 to replace that. Completely unreliable product and extremely overpriced. I told them I’d be putting that $800 towards a better product,
We bought an 8 sleep pod 4 in late 2024. We also bought the subscription so we could have a daily rundown of our sleep quality. Within a few weeks the pod began to malfunction at night. My wife would have the temperature set and it would vary through the night. She was often too hot or too cold. I often work out of town and so my side was empty but it would still raise up as if somebody was there snoring. Then it would go back down on its own and wake my wife up. When I was at home and had a bad night's rest waking up often, the quality of sleep would be rated as excellent by this product. I finally unplugged the unit and canceled my membership and we are happy with the mattress now.
Had to replace the mattress cover once already. It works until the warranty ends—then you’re screwed. Does it cool? Yes. Does it last? No. You’re basically paying thousands for about two years of use, with no warranty extension even after a replacement. When something goes wrong, they make you jump through endless hoops just to blame you for the damage. It’s a pattern—countless others have the same story. Their so-called “premium app subscription” gives you extra warranty, but in reality it just means you’ve already paid them $3,000 upfront, keep paying a subscription on top, and after three years you’re still screwed. The only “solution” they offer? A “discouned" $750 for a new mattress, which is insulting after what you’ve already paid. Poor build. Poor value. Zero accountability. And their TrustPilot score makes it clear this isn’t just me. Shame, because the product when it works is great.
Ordered early July, only to be told it would take 3 weeks to deliver, which seems crazy, but I grudgingly accepted it. The delivery deadline came and went with Jo delivery, but an email to say it would be another week. The second deadline came and went, as well. At this point it’s been almost two months, and I’ve just cancelled my order. It was early summer when I ordered, and now it’s almost over. It’s been almost a week since I asked for my money back, but they’re telling me they can’t refund me until they sort some stuff out internally. They really don’t seem to have their shit together, which is a shame because I’ve been excited to try the product for years and finally convinced myself it was worth the £4k to try it.
Eightsleep is a company specializing in innovative sleep solutions, offering a range of intelligent bed cooling and heating systems designed to enhance sleep quality. Their flagship product, The Pod, features dual-zone technology that allows each side of the bed to be customized to individual temperature preferences, accommodating couples with different sleep needs. The Pod also includes functionalities such as sleep tracking, snoring reduction, and an adjustable base to help relieve pressure points. Targeting consumers who struggle with sleep disturbances due to temperature fluctuations, including hot sleepers and those experiencing menopausal symptoms, Eightsleep aims to provide a restful sleeping environment. Their products are designed for anyone seeking to improve their sleep experience, from everyday users to athletes looking to enhance recovery through better rest. Eightsleep offers a risk-free trial period, free shipping across multiple countries, and flexible financing options to make their sleep solutions accessible to a broad audience.
This profile hasn't been claimed by the business owner.
