Got the game in time
Got the game in time

Electric Games is a UK-based online retailer specializing in video games and consoles across major platforms including PlayStation, Nintendo, and Xbox. The company offers a wide range of products, from the latest game titles to essential accessories, catering to the diverse needs of gamers. Customers can shop for popular items such as controllers, bundles, and pre-order options, ensuring they stay up to date with the latest releases in the gaming industry. Electric Games is committed to providing a convenient shopping experience with features such as free delivery on all products. The platform targets a broad audience of gaming enthusiasts, from casual players to hardcore fans, looking for competitive prices and reliable service. By focusing on quality products and customer satisfaction, Electric Games aims to establish itself as a go-to destination for gamers in the UK.
Electric Games receives high praise from customers for its excellent service, fast delivery, and competitive pricing, particularly for pre-orders like the Nintendo Switch 2. Many reviewers highlight their positive experiences, noting timely updates and the reliability of the company, which instills confidence in first-time buyers.
However, some consumers express frustration regarding order issues, such as receiving items at inflated prices or delays in communication about stock availability. A few reviews mention difficulties with refunds and customer service responsiveness, indicating areas for improvement. Overall, while Electric Games excels in service and delivery, there are notable concerns regarding order management and communication. The sentiment leans positively, with a majority of customers satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 221 | 100% | +1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 4 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 221 most recent reviews.
“Good price for DK Banana for the switch 2”
“I was then told that the game would be in their stock tomorrow (16th) and asked if I would like to wait for them to r...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −4% | 221 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Electric Games is #3 of 5 on overall rating in this group.
221 reviews of Electric Games. Filter by what matters to you.
Got the game in time
Absolutely terrible service. Placed an order on the 20th of January, which was dispatched the next day. The order still hasn't arrived, there have been no tracking updates and the company has ignored all contact form enquiries and emails regarding the order since then
Found this store recently and its an excellent place for ordering and pre-ordering the latest video games,customer service was very good they even phoned me for an update on my order.Other games were dispatched quickly with full tracking.
Great products and service. Super quick delivery and will use again. I would recommend to anyone.
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I wanted to get a Nintendo switch for a while and I eventually saved up for it, since I was buying it around Christmas time a lot of stores didn’t have any in stock, when I check electric games they had a bundle for the switch, Nintendo online, mario kart and a smaller game for the same price as a switch and mario kart on different larger webpages. I got it within a day of it being dispatched and it’s really high quality. I’m really glad with my purchase and will happily buy with electric games again.
Didn't get my game
My son spent his Christmas money on a Nintendo switch bundle that he’s been wanting for ages…. The price was very good and I’d never heard of Electric Games before , so I got on trust pilot, read the reviews and decided to bite the bullet and order from them. Couldn’t be happier!! Excellent price , super fast and free next day DPD delivery! Amazing!! Will definitely shop from here again! Thanks!!!
Bought a switch in the post Christmas sales. Found a decent deal with Mario kart, Tetris 2 and three month online subscription. Firstly, arrived in three days. Secondary, I got an email about the unavailability of Tetris 2 (not too bothered), however, to compensate the lacking game I got a £20 refund, looking online I could buy the game for £12. Very impressive with care.
Very speedy delivery would buy again
Never ordered from Electric Games before, but I saw a bargain Black Friday deal and decided to take the plunge. I did wonder if I'd receive a physical or electronic game due to the price but was pleasantly surprised when I sealed physical copy arrived through the letterbox. Would definitely order from here again.
amazing company! great communication, fast delivery and all around lovely experience. will be shopping again :)
Purchased games one was out of stock promised refund which I still haven’t received also sent a download code instead of cartridge but can’t return as they don’t give you your money back please be very aware when buying you may receive codes instead of actual games you purchase also don’t expect a refund when things go wrong worst company I’ve ever dealt with I certainly recommend you are aware that you may not receive your item or a refund absolutely terrible experience please be aware!!!!!
Unfortunately the item I brought had no delivery date from there supplier so they phoned the next to say they wasn't sure when it would arrive and guessed it was an Christmas present and said I could wait or get a full refund. I opted fur refunded as it was a present but they where amazing and kept me informed straight away and issued refund straight away will definitely purchase from them again.
Fantastic experience, quick response & order delivery. Thank you.
Electric Games is a UK-based online retailer specializing in video games and consoles across major platforms including PlayStation, Nintendo, and Xbox. The company offers a wide range of products, from the latest game titles to essential accessories, catering to the diverse needs of gamers. Customers can shop for popular items such as controllers, bundles, and pre-order options, ensuring they stay up to date with the latest releases in the gaming industry. Electric Games is committed to providing a convenient shopping experience with features such as free delivery on all products. The platform targets a broad audience of gaming enthusiasts, from casual players to hardcore fans, looking for competitive prices and reliable service. By focusing on quality products and customer satisfaction, Electric Games aims to establish itself as a go-to destination for gamers in the UK.
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