I used this company as it was style…
I used this company as it was style only website I could find the hogwarts deluxe edition for PS5. This arrived super quickly and I will definitely be using this website again in the future.

Electric Games is a UK-based online retailer specializing in video games and consoles across major platforms including PlayStation, Nintendo, and Xbox. The company offers a wide range of products, from the latest game titles to essential accessories, catering to the diverse needs of gamers. Customers can shop for popular items such as controllers, bundles, and pre-order options, ensuring they stay up to date with the latest releases in the gaming industry. Electric Games is committed to providing a convenient shopping experience with features such as free delivery on all products. The platform targets a broad audience of gaming enthusiasts, from casual players to hardcore fans, looking for competitive prices and reliable service. By focusing on quality products and customer satisfaction, Electric Games aims to establish itself as a go-to destination for gamers in the UK.
Electric Games receives high praise from customers for its excellent service, fast delivery, and competitive pricing, particularly for pre-orders like the Nintendo Switch 2. Many reviewers highlight their positive experiences, noting timely updates and the reliability of the company, which instills confidence in first-time buyers.
However, some consumers express frustration regarding order issues, such as receiving items at inflated prices or delays in communication about stock availability. A few reviews mention difficulties with refunds and customer service responsiveness, indicating areas for improvement. Overall, while Electric Games excels in service and delivery, there are notable concerns regarding order management and communication. The sentiment leans positively, with a majority of customers satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 221 | 100% | +1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 4 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 221 most recent reviews.
“Good price for DK Banana for the switch 2”
“I was then told that the game would be in their stock tomorrow (16th) and asked if I would like to wait for them to r...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −4% | 221 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Electric Games is #3 of 5 on overall rating in this group.
221 reviews of Electric Games. Filter by what matters to you.
I used this company as it was style only website I could find the hogwarts deluxe edition for PS5. This arrived super quickly and I will definitely be using this website again in the future.
Fantastic seller. I ordered a popular game for a significantly lower price than other websites were offering. It was dispatched swiftly by first class mail and arrived before the estimate. I will use this company again and have already recommended them to friends.
I received my order within three days of ordering despite the release date not being until three days later, so that was an unexpected surprise and fantastic. The only slight issue I had was the tracking number/code didn't track correctly on the royal mail website, but that could just be royal mail at fault. All in all, fantastic price, service and fast delivery, I would use them again and recommend!
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Item delivered quickly, well packaged. Thanks
Hi, ordered the PlayStation 5 horizon forbidden west bundle 10 days ago, and have yet received any tracking or shipping information. I will try to call customer service tomorrow as they don’t work on weekends. If electric games sees this message could you give or send me some information for the shipping of my PlayStation 5 horizon forbidden west bundle. Hope it arrives soon !
Ordered FIFA 23 on PS4 last week. Still not received the game or any updates on when I'll receive it
I was sent the wrong game. I emailed a week ago, no response. Sent a message via their website several days ago, no response. I have telephoned several times and no one picks up. Awful customer service and left with a game I did not order which I already own. UPDATE continuing their poor service. I have received no updates as promised in their reply to this review.
I placed an order at the end of November and have yet to receive it. I have emailed, live chatted and called Electric Games but they haven't responded on any channel. Appreciate the mail strikes may have affected deliveries but my tracking number is not updating and it's frustrating I can't speak to anyone at the company about it. UPDATE: Once I posted this review I received a call from Electric Games about an hour later. The gent I spoke to was lovely and really apologetic about the delay and issues with communication. We came to a solution quickly and Electric Games are going to keep in touch with me to ensure delivery is successful. Really great customer service and would recommend despite the initial issues.
Pre-ordered 2 games from Electric Games, first time buying from this company, and I couldn't be happy. Ended up saving 20% off each game, and they came a day early - absolutely brilliant! Great service, quick, easy to use website and quality of service is second to none! 😁
This was a great experience - spoke directly to the EG team whilst placing order - extremely helpful and they stayed online to confirm order recieved and processed - purchase arrived in perfect condition next day as promised. A delight to deal with and will do so again.
Competitive price, no fuss ordering, quick delivery.
Excellent delivery time with the best price online. Would shop again.
Great price and quick delivery. Never heard of them before but as they accept PayPal there was no risk in trying. Keep it up and will be using again.
Saw God of War Ragnarok Pre-Order for PS5 on Electric Games and ordered just a day before its release, on 9/11/2022. Game was delivered the next day (very fast) and on release day, as promised. I thank ElectricGames for dispatching the game at speed, and, for offering the best deal possible for the PS5 variant of game. Many thanks and please do continue with your competitive pricing.
Never heard or used Electric Games so was sceptical at first. But ive just recived my MW2 for PS5 today and currently downloading it! So this is all legit and works as intended. So i thank you electric games for selling a much cheaper copy of the game than others! £70 digital copy vs the £58 EG sells it for 👏🏼👏🏼👏🏼
I bought video games from this company twice. The first time went reasonably smoothly. The second time, however, I’ve waited up to a week and my order still hasn’t arrived. I tried contacting the company directly and they just ignored me. I can’t even get a refund! It’s really poor customer service and I’ll be unlikely to shop from them again, which is a shame because I thought they were quite a reputable and trustworthy company.
Recently bought a Ps5 brilliant communication throughout and order arrived on time. Very happy overall.
Electric Games is a UK-based online retailer specializing in video games and consoles across major platforms including PlayStation, Nintendo, and Xbox. The company offers a wide range of products, from the latest game titles to essential accessories, catering to the diverse needs of gamers. Customers can shop for popular items such as controllers, bundles, and pre-order options, ensuring they stay up to date with the latest releases in the gaming industry. Electric Games is committed to providing a convenient shopping experience with features such as free delivery on all products. The platform targets a broad audience of gaming enthusiasts, from casual players to hardcore fans, looking for competitive prices and reliable service. By focusing on quality products and customer satisfaction, Electric Games aims to establish itself as a go-to destination for gamers in the UK.
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