Electric Games is a UK-based online retailer specializing in video games and consoles across major platforms including PlayStation, Nintendo, and Xbox. The company offers a wide range of products, from the latest game titles to essential accessories, catering to the diverse needs of gamers. Customers can shop for popular items such as controllers, bundles, and pre-order options, ensuring they stay up to date with the latest releases in the gaming industry. Electric Games is committed to providing a convenient shopping experience with features such as free delivery on all products. The platform targets a broad audience of gaming enthusiasts, from casual players to hardcore fans, looking for competitive prices and reliable service. By focusing on quality products and customer satisfaction, Electric Games aims to establish itself as a go-to destination for gamers in the UK.
Electric Games receives high praise from customers for its excellent service, fast delivery, and competitive pricing, particularly for pre-orders like the Nintendo Switch 2. Many reviewers highlight their positive experiences, noting timely updates and the reliability of the company, which instills confidence in first-time buyers.
However, some consumers express frustration regarding order issues, such as receiving items at inflated prices or delays in communication about stock availability. A few reviews mention difficulties with refunds and customer service responsiveness, indicating areas for improvement. Overall, while Electric Games excels in service and delivery, there are notable concerns regarding order management and communication. The sentiment leans positively, with a majority of customers satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 221 | 100% | +1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 3.0 | 4 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 221 most recent reviews.
“Good price for DK Banana for the switch 2”
“I was then told that the game would be in their stock tomorrow (16th) and asked if I would like to wait for them to r...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gaming.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −4% | 221 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Electric Games is #3 of 5 on overall rating in this group.
221 reviews of Electric Games. Filter by what matters to you.
I bought a game a week ago and have heard absolutely nothing about it's at all, very poor. Update. Someone got In touch and apologized, full refund. Very nice guy and explained everything. Very happy with their response.
Didn't have product in stock but told me quickly, offered an alternative, and processed refund promptly when the alternative wasn't suitable. Would definitely use again.
Advertised game not in stock so was issued refund. Refund was quick so won't complain too much.
Hello. I am disgusted. I pre ordered the Among Us ejected edition back in January. First, the original release date was May 31. It said that when I ordered, and it did not come on that date. NEXT, I waited until today, July 29, the “new” release date they listed, and I haven’t gotten a dispatch email or anything, which should have been sent to me before the release date (probably 1 day before) to ensure it arrives on time. That’s what they say on their website, that all games are shipped on time so they arrive on release day. Do not order from here. I also tried to contact them during their hours, but they didn’t respond by email, the messaging thing, and I also rung them during their hours and they did not respond. Ugh. This review is NOT fake. Update: Thanks for telling me with a reply. I’ll give it 3 stars, because you didn’t update it on your site when needed and you also didn’t get back to me by email or call or anything.
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Quick delivery and very professional
Great service fast delivery very impressed
I was in need for a backup controller for Nintendo Switch. The joycon on the switch was being repaired, but it has a known issue of drifting after repair unfortunately. I was searching for a reliable controller for my Switch that won't have issues in the future. I researched and found the split pad! It has gotten good reviews and were a trusted controller. Electric Games provided what I wanted at a fair price with quick delivery. Couldn't fault them, I'm very happy with my product and will return to this company again!
Can't comment too much yet as game on pre order and its not on release yet. But correspondence so far been excellent
Appalling, after 5 days cancelled my order, still waiting for refund after 2 weeks. Never shop here!@!!
Pre-ordered game at a highly competitive price, including bonus in-game items. Smooth transaction, great communication and updates. Bonus code arrived with notification of dispatch and game, as described, a day early (I won’t tell anyone!) All round a great service and recommended
Terrible service, flagged my preorder for no reason and I had no Idea about it till I called. When I told them about it, they didn’t really seem to care. Never again
Amazing kept me informed on what was going on with my pre-order. They reassure especially when you are a new buyer make the transaction great.
Electric Games is a UK-based online retailer specializing in video games and consoles across major platforms including PlayStation, Nintendo, and Xbox. The company offers a wide range of products, from the latest game titles to essential accessories, catering to the diverse needs of gamers. Customers can shop for popular items such as controllers, bundles, and pre-order options, ensuring they stay up to date with the latest releases in the gaming industry. Electric Games is committed to providing a convenient shopping experience with features such as free delivery on all products. The platform targets a broad audience of gaming enthusiasts, from casual players to hardcore fans, looking for competitive prices and reliable service. By focusing on quality products and customer satisfaction, Electric Games aims to establish itself as a go-to destination for gamers in the UK.
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