Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency.
Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
Enphase Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality of the Enphase systems, particularly the microinverters and software management, highlighting effective support when issues arise.
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Positive feedback often mentions the knowledgeable staff and prompt assistance, with some users expressing satisfaction with the overall performance of their solar products. However, a substantial number of complaints focus on poor customer service and frustrating contractual issues, including difficulties with system ownership transfers and inadequate maintenance support. Customers report feeling let down by the company's responsiveness, especially when dealing with system failures or warranty claims.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.8
228
100%
-0.4
● Low
2.8 / 5 overall
=
228 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.4▼ 0.4
12-month avg
3.2
All-time
2.8
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.4
7
Sep 24
2.8
4
Oct 24
1.3
6
Nov 24
2.2
5
Dec 24
2.3
3
Jan 25
1.2
5
Feb 25
3.3
7
Mar 25
4.1
37
Apr 25
3.4
14
May 25
2.9
18
Jun 25
3.8
26
Jul 25
3.2
13
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 228 most recent reviews.
Top praiseof 95 positive reviews
Customer service44%
42 mentions
Website & app11%
10 mentions
Easy to use6%
6 mentions
Fast & efficient5%
5 mentions
“Na een nieuw modem weigerde de gateway verbinding te maken met de app”
On “Customer service” · Jul 9, 2025
Top complaintsof 124 negative reviews
Customer service33%
41 mentions
Installation30%
37 mentions
Charges9%
11 mentions
Payment issues8%
10 mentions
“Terrible company with even worse customer service”
On “Customer service” · Jul 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
Overall rating and review count for this company and similar companies
Demande technique sur l'exploitation des données produites par les rapports de production : bonne réponse du service technique en délai très acceptable
Mon installation fonctionne depuis 2017 sans problème.
Enphase est un fabricant pas un installateur.
Méfiez vous des poseurs ou certains vendeurs ex:Oscaro en liquidation...
Je vais installer la batterie IQ 5P en prévision de la forte augmentation de l'énergie en 2026.
Passez les certifications pour maîtriser vos installations !
Wir nutzen bereits seid 08.2023 enphase. Sind erst mit einem Speicher von 3,5 kw gestartet und sind bis Mai 2024 auf 10.5 kw gelandet. Okay das System ist nicht preiswert, hat jedoch auch seine Qualitativ.
Die ersten Tage hatten wir auch unsere Probleme, mit fehlerhaften Verhalten der Anlage, diese wurden jedoch zeitnah behoben. Seitdem sind wir zufrieden, prüfen auch derzeit auf eine sinnvolle Erweiterung in Zusammenarbeit mit E- Mobilität ( vorhandener Wallbox und smart home).
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Very good experience. Good material and amazing customer support. Even when issue don't get resolve right way, I stay informed by the customer support of the advance of my case and finally a solution is found from them. Thank you Enphase !
Recently installed an Enphase powered solar system including the latest IQ battery and smart platform. Clear market leader, could not recommend enough.
I cannot recommend Enphase highly enough.
Communication before & throughout was excellent.
Installation was really well organised & went very smoothly.
The team were really efficient & friendly.
They worked hard to get the job done & were really tidy too.
When all was set up a very good clear in depth explanation of the system was given
It's amazing & we're delighted.
Thank you.
Habe zwei Anlagen jetzt selbst aufgebaut und die funktionieren fast auf Anhieb. Der Stromertrag ist mit den Micro WR im Teilschatten-Aufbau unübertoffen.
Der Support allerdings noch ausbaufähig, halt AMI.
Due to installation and connection issues with our photovoltaic panels, the installer sought support from Enphase Energy and appointed Mr. Maxime Rebours. We sincerely thank him for resolving all our problems, which had persisted for six months with the installer. Maxime was very efficient and professional, and we are greatly relieved to have dealt with him.
Wir haben uns im Juli 2023 für eine Enphase Anlage entschieden und produzieren seit dem 30.08.2023 Strom. Zwischen Auftragsvergabe und Fertigstellung waren es keine 6 Wochen! Ja, eine Enphase Anlage ist etwas teurer in der Anschaffung, im direkten Vergleich mit meinem Nachbarn ( eine String-Anlage ) aber deutlich effektiver in der Stromernte. Von mir ein AAA +++ an Enphase und die Solateure aus Lüneburg.
installé depuis depuis 4mois, Satisfaction total, plus de 80% d'économie .... super produit, fonctionne très bien, ( installé en tryphasé une 3t par phase ) je ne peut que Recommander .!?
Wenn der Komplettanbieter versagt und/oder das Installateurunternehmen keine Ahnung hat, kann der Hersteller der Wechselrichter und des Speichersystems nichts dafür.
Bei Problemen würde ich einfach die Hotline von ENPHASE anrufen, das sind wirklich engagierte Leute, die viele Fehler ausbügeln können, die bei der Installation gemacht wurden.
Falsche Aufzeichnung: sind alle Phasen überall gleich? sind alle CTs richtig herum installiert? Hat der Installateur das 3-Phasige System wirklich softwareseitig 3-Phasig konfiguriert?
Speicherfehler: ist das Relais bei einem oder zwei Speichern auf eine oder zwei Phasen "programmiert"? Test Knopf gedrückt halten und die leeren Phasen deaktivieren.
Oder einfach die Hotline anrufen.
Bin 100%ig zufrieden und werde meine ENPHASE Anlage weiter ausbauen!
comment est il possible de noter juste 1 etoile ?
la preuve qu' internet est le paradis des grincheux et pêtes-sec.....
l' app est au top , avec contrôle total et en temps reel de l' installation , rapport mensuel et intervention directe du poseur en cas de pepin (par ex : j' ai eu une coupure ,due au distributeur d' energie, le mois dernier et j' ai reçu un appel direct pour savoir ce qu' il se passait).
pour finir , mon compteur tourne dejà à l' envers en plein de mois de fevrier alors que l' ensoleillement est carrement depressif .....(intallation 5000 kw,12 panneaux + micros onduleurs)
que du bonheur !!!!!!
Micro onduleur IQ8M avec batterie 3T montage personnel après certification Université enphase fonctionne parfaitement et efficacement (85 pour cent) d' autoconsommation !!! pour la saison
I had a solar system installed using some of iEnphase’s products, functional about mid 2023. I had to call them once for a connection issue that the representative was able to walk me through fixing quite readily. I was pleased with their customer service, and thus far I am very pleased with their product, I also find it very easy to use their Enphase app to check on the system whenever I want.
As I read the comments, it seems there is a lack of SERVICE, and alot to do with battery issues. My installer Black Platinum in Phoenix, has upgraded and kept my system in great shape, applied warranties and for now 15 years, it's the best thing i ever did. I have a 7.8 kw system that has saved me thousands of dollars and has paid for itself after 8 years. I put 210 sanyos initially and added 6 more 310 panels a couple years ago. I have yet to pay on-peak charges on a 2650 sq ft house w 3 HVAC units.
Excellent system that is easily controlled via app and seamlessly switches to off-grid mode. Don’t even notice when power goes out other than a brief flicker of lights. We installed solar panels on roof and 20KW batteries. Installation is clean and professional and system works like a charm. Highly recommended
Love my Enphase-based system, but meeting all your needs is the most important thing of all....
Another reviewer from the UK didn't seem to understand that Enphase are a manufacturer, not an installer. They make a variety of devices including microinverters, combiner boxes, and Envoy communications devices that monitor all microinverters (either at array level or, if agreed with the supplier, right down to individual panel performance).
Our system was installed at our home in Ramsgate, Kent, in May 2014. It has performed flawlessly and much better than expected. It produces between 4.7 and 4.9 MWHr. of electricity per year in a system of 16 M215 microinverters connected to our 16 Solarworld SW250 panels. As is commonly the case with microinverters, that's about 25% better than is generally obtained when a bulk inverter is used. In our case, there's been no degradation at all over that whole period.
There are lots of reasons why it is much better to have AC current running from a panel array to the consumer unit (fuse box) rather than up to 1500 volts of DC current running to a bulk inverter, especially if that inverter is located in an attic or within a domestic living space or garage. Bulk inverters don't last as long as microinverters, and Lithium batteries, even the latest models, not only last only for a part of the lifetime of a solar panel system but also can catch fire or even explode.
However, the 2014-era Envoys and microinverters are no longer made, and I cannot now add battery storage which would make it possible for me to far more closely match that output with the times when power isn't being produced but is needed, or vice versa. Even if I could find a battery to use with that system, if I am not mistaken, that would breach the conditions of my Feed-in-Tariff (FIT) contract.
Furthermore, later models of the Envoy communications device, and the new microinverters that are compatible with them, apparently are unsurprisingly incompatible with my 2014-era system. I'm less impressed by their own batteries, but Enphase microinverters will work with any battery system that is designed to be AC coupled.
A word or warning: Envoy communications devices are incredibly capable, and capable of controlling up to a total of 600 panels, in multiple arrays, but if you want panel-level monitoring and/or consumption monitoring as well as production monitoring, you will need to get that promised in writing from your installer. Many installers don't bother with that and if not enabled at the time of their commissioning the system you will then be left with array-level monitoring of only production through the web-based Enphase Enlighten portal.
Believe me, monitoring individual panels is incredibly useful, and the Envoy system is also monitored by Enphase in far-away California as well as by your installer. You as system owner can add or remove access to that data for others, too.
If your installer goes out of business, I understand that Enphase will work with you to get another local firm to take up the slack.
It would be well to ensure that the insurers of your system provide protection against any charges for that. In our case, I didn't read the small print with sufficient care, and what I thought was an accredited insurance provider who provided cover for the system for 25 years was in fact located in Gibraltar, not England, and when it went bust, my cover ceased and despite promises by my vendor, the insurers were never replaced. Purchasers of solar systems in England should also make sure that their installers and/or insurers are not based in Scotland (or vice versa): they are different legal systems and jurisdictions.
I'd like to add batteries and higher-powered additional panels, but rather than breach my FIT contract, I'll just add a second system, parallel with the first and located on an outbuilding rooftop, to produce sufficient additional power -- and storage -- to provide me with ALL my remaining needs. Any batteries will be kept in a ventilated, outdoor fireproof metal cabinet.
One last point. When our Enphase-based system was installed, the Enlighten system provided an ability to compare its output, orientation, number of panels, and installer, with other Enphase-based systems in the UK. Some were anonymous, others had the name of the customer, at the customer's choice. It was reassuring to see how many Enphase=based systems there were! That was brilliant. But it wasn't long before EU data protection and privacy restrictions put a stop to that. My own hope is that this will return following the repeal of some of the EU data protection legislation, because I can assure you that it provides a great way for anyone to see how much orientation, individual supplier/installers, location and numbers of panels can make a real difference. No other manufacturer that I know of has offered a service like that.
Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency.
Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
