Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
Enphase Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the quality of the Enphase systems, particularly the microinverters and software management, highlighting effective support when issues arise.
Positive feedback often mentions the knowledgeable staff and prompt assistance, with some users expressing satisfaction with the overall performance of their solar products. However, a substantial number of complaints focus on poor customer service and frustrating contractual issues, including difficulties with system ownership transfers and inadequate maintenance support. Customers report feeling let down by the company's responsiveness, especially when dealing with system failures or warranty claims.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 228 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.4 | 7 |
| Sep 24 | 2.8 | 4 |
| Oct 24 | 1.3 | 6 |
| Nov 24 | 2.2 | 5 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 3.4 | 14 |
| May 25 | 2.9 | 18 |
| Jun 25 | 3.8 | 26 |
| Jul 25 | 3.2 | 13 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 228 most recent reviews.
“Na een nieuw modem weigerde de gateway verbinding te maken met de app”
“Terrible company with even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | +103% | 228 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | +7% | 650 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 |
Bottom line: Enphase Energy is #5 of 5 on overall rating in this group. On website & app, Smart Energy scores higher (4.6 vs 2.5).
228 reviews of Enphase Energy. Filter by what matters to you.
Bonjour, j'ai acheté un bien équipé de panneaux et groupe "enphase", pour avoir l'appli je remplis toutes les demandes et à la fin on me demande un règlement de 149 € pour le changement de propriétaire, c'est lamentable, n'y aurait il pas une autre appli afin de suivre ça conso? Sans remettre la main à la poche! Cordialement
J'ai fait confiance à Enphase à plusieurs reprises, je dispose de panneaux solaires et d'une borne de recharge IQ EV Charger 4990. Cette borne me pose de nombreux problèmes avec absence de charge programmée et/ou défaillance lors de la charge par excédent solaire (pourtant vendue pour ces 2 attraits) et le SAV m'a clairement pris pour un c.. en me disant que je ne "branchais pas ma voiture donc que c'était normal que ça ne charge pas". Ceci étant la note de résolution, je n'ai plus de réponse à mes nombreuses relances de bug preuves à l'appui. Quand on appelle, on est d'ailleurs obligé de faire découvrir le produit au technicien en ligne qui ne sait même pas que la borne peut charger de plusieurs façon selon une programmation. Notez également que vous passez 30 minutes au téléphone à tout expliquer, qu'on vous dit qu'on ouvre un ticket parce qu'on ne sait pas quoi faire, et qu'une fois le ticket ouvert, on vous redemande toutes les informations parce que visiblement rien n'a été pris en compte lors de l'appel. L'installateur est lui aussi dépité de cette situation. Un conseil, ne prenez pas cette borne chez Enphase, que des problèmes et aucune solution proposée, vu le prix, c'est inacceptable !!
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 54% are 1–2★.
If I could give them a 0-star, I would. Worst company I have ever had to deal with. Bought a home with their solar panels already installed, it's been 7 months and they have not transferred it to my name, and it has not been working since I bought the house Worst customer service, no one speaks good English they will give you the run around for what ever you need and dont expect any money back if you payed them you lost it so please take my experience and go with a diffence company
gateway lasts about 5or 6 years. So even though there's longer warranty on micro converts (and they will install a lot of them), those warranties are useless as soon as the gateway goes bad. So plan on buying a new gateway (approx $500) every 6 years.
Er werd beloofd dat mijn systeem gemonitord zou worden en ik er geen omkijken naar zou hebben. Nu is er vorig jaar een onverklaarbare storing geweest volgens Enphase het enige nadeel ik mag even 600 extra betalen aan elektriciteit. Dank je wel Enphase voor jullie klantvriendelijkheid (niet dus)
J’ai choisi en phase pour sa notoriété et pas le prix. Très déçu du SAV et un conseil : pas de panne le week-end, il ne parle pas français. Ne faites pas comme moi, posez des questions et surtout sur le SAV. Choisir un fournisseur français 🇫🇷
Enphase vraagt 150eur voor de overdracht naar een nieuwe eigenaar. Er is geen manier om hier onderuit te komen, koop je een huis met een enphase omvormer ben je daar dus (blijkbaar) geen eigenaar van. Ook als je alleen inzicht wil hebben in je panelen. Overdracht van garantie is gewoon een mooi excuus om extra te cashen op nieuwe bewoners.
I purchased four enphase batteries using the SDCP program that just rolled out in California in 2025. According to the contract that we signed, SDCP could discharge the batteries up to 50% daily and send the energy stored back to the grid. However, the batteries have been discharged over 70% every day. When I reached out to Enphase to address the issue, I have been told that a resolution was in the works and should have been completed in about 2 months. After more than 4 months, Enphase is now stating that it will take several months to fix the issue. This is extremely disappointing because Enphase promised by applying through the SDCP program to respect the contractual obligations with the customer, but they're clearly not. What's the point of having a backup system that keeps getting discharged every day? I would not recommend Enphase's products.
Company stands behind its warranty OK replaced defective inverter for free BUT they don't actually fit the replacement for that you have to get an outside contractor. Quoted price to remove defective inverter and fit the free replacement was $1,800!!! So to get ONE non producing panel back on line would cost more than FIFTEEN YEARS of production for the panel.
After SunPower went out of business I signed up with Enphase for monitoring hardware and monitoring service. They installed it in March, it is now May and it has never function correctly. It claims that the amount I’ve exported to the grid equals the amount that I’ve imported from the grid plus the amount that’s produced by my panels plus the amount I’m consuming in the house. My reported consumption equals my actual consumption plus my solar production, so my reported consumption is nonsense. Enphase Blames it on my original installer even though Enphase sent an Enphase Technician over to my house to install the Enphase’s hardware. They refuse to accept any responsibility for it. Enphase’s customer service seems to be completely incompetent. Enphase may make a great hardware, but their customer service stinks.
Great support help 5 stars.However not happy at all with main gateway controller and batteries.Purchased equipment in the fall of 2018,along with expensive battery backup.Intended to purchase additional add on batteries and panels.Late 2020 my approved installer informed me with recent updates I would not be able to increase capacity as new equipment was not compatable with my "old equipment".I would have to purchase another controller and new batteries rendering my old equipment useless.My estimate of breaking even with initial purchase is approximatly 12 years.I did not through more good money into this risky project.I am not a happy camper to say the least.
Vraiment une société à évité c des arnaqueur je regrette d'avoir cru à ce qu'il mon dit et il son très très cher j'ai u que des problèmes avec eux honnêtement j'ai payé 3 fois le prix que jaurez du payé avec une autre société je me suis fait arnaqué
Vanaf 8-3-25 maakt onze gateway geen verbinding meer en kunnen wij op de app van enphase niks meer aflezen. Sindsdien al 6 x gebeld, iedere keer gevraagd om Nederlandse ondersteuning, maar krijgen steeds iemand die nauwelijks verstaanbaar Engels spreekt. Beloven ons terug te bellen met oplossing, maar hier komt niks van terecht. Adviseer nieuwe klanten om deze firma links te laten liggen.
Op 31 maart heeft Energreen (na een klacht mijnerzijds) de firma Enphase benaderd omdat er 2 zonnepanelen bij mij bijna geen opbrengst meer geven (geinstalleerd in 2020). Volgens Energreen moet Enphase eerst bekijken of er een probleem is met de omvormers of iets met het paneel. Nu bijna 3 weken later nog steeds geen enkele reactie van Enphase naar Energreen. Dit is de volgende frustratie nadat eerst Energreen niet reageerde op mijn klacht blijft het nu weer wekenlang bij Enphase liggen. Heel frustrerend en klantonvriendelijk. Eerst 26 panelen met garantie verkopen en als er dan een probleem is niet op korte termijn met uitsluitsel komen. Rian de Haas
Vandaag kreeg ik een bericht van Enphase support, dat 3T batterijen niet meer door "betrouwbare bronnen" verkocht worden. Enphase blokkeert daarom (binnenkort?) de inbedrijfstelling van deze batterijen. Ik hoop maar dat ik het verkeerd begrepen heb. UPDATE: telefonisch contact gehad met Enphase support: De door Enphase per mail aan mij verstrekte informatie blijkt bij nader inzien onjuist.
Enphase Energy is a global energy management technology company that specializes in providing solar generation and energy storage solutions for both residential and commercial customers. The company manufactures advanced solar microinverters, energy storage systems, and web-based monitoring tools that enable users to harness solar power effectively. Enphase's products, including the IQ8 Series microinverters and IQ Battery systems, are designed to optimize energy usage, promote energy independence, and enhance overall energy efficiency. Targeting homeowners, installers, and commercial enterprises, Enphase Energy offers a comprehensive suite of innovative solutions that support solar power generation and storage. The company's focus on advanced technology and user-friendly products allows customers to make, use, save, and sell their own power, contributing to a sustainable energy future. With manufacturing facilities in the United States, Enphase Energy is committed to delivering high-quality, reliable energy solutions to meet the growing demand for renewable energy technologies.
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