Excellent company
Excellent company. Good products, nice webshop and good tracking. And superfast support. A++

ELEGOO EU Store is a prominent retailer specializing in the research, development, and production of consumer-level 3D printers, Arduino-based STEM kits, and related materials. The company focuses on making advanced technology accessible to a wide audience, including hobbyists, educators, and makers. With a diverse range of products, including FDM and resin 3D printers, ELEGOO caters to the increasing interest in 3D printing and robotics among individuals and educational institutions. The company aims to provide quality and affordable solutions for those interested in exploring the realms of 3D printing and STEM education. By offering a variety of products such as robotic kits and 3D printing materials, ELEGOO EU Store supports both beginners and experienced users in their creative and educational projects. Their online presence at eu.elegoo.com allows customers to easily browse and purchase products tailored to their needs in the electronics and technology sector.
Reviewers generally have a positive experience with the ELEGOO EU Store, highlighting the great quality of products and excellent customer service. Many customers appreciate the fast shipping and competitive pricing, often referring to the value for money as a standout feature.
The support team receives commendations for their responsiveness, particularly in handling issues like product replacements. However, some consumers express frustration regarding warranty claims, noting that products have broken within the warranty period without satisfactory resolutions. Additionally, there are complaints about delays in receiving resin orders, with one customer reporting a lost package. Overall, while the majority of feedback is favorable, there are notable areas for improvement in warranty handling and shipping reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Helped me with replacement”
“Bewertungstext: Ich habe den Elegoo Neptune 4 Max gekauft und war von der Qualität sehr enttäuscht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.5 out of 5 (good) | 4.9 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 |
Bottom line: ELEGOO EU Store is #2 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 4.5).
60 reviews of ELEGOO EU Store. Filter by what matters to you.
Excellent company. Good products, nice webshop and good tracking. And superfast support. A++
Bewertungstext: Ich habe den Elegoo Neptune 4 Max gekauft und war von der Qualität sehr enttäuscht. Bereits nach kurzer Zeit zeigte das Gerät starken Verschleiß und war schließlich defekt. Der Kontakt mit dem Support war mühsam: Ich musste mehrfach die gleichen Dinge erklären und bekam immer wieder unnötige Rückfragen, statt schnelle Hilfe. Erst nach deutlicher Kritik erhielt ich die Zusage für Ersatzteile. Diese Ersatzteile bedeuteten jedoch nicht, dass man ein funktionierendes Gerät bekommt, sondern lediglich einzelne Baugruppen, die zudem schlecht vormontiert waren. Am Ende des Tages bleibt es am Kunden hängen, die Reparatur selbst durchzuführen – das entspricht nicht meinem Anspruch, denn ich erwarte von einem neuen Gerät Zuverlässigkeit und im Garantiefall einen unkomplizierten Austausch. Zusätzlich kam noch hinzu, dass ich für diese Ersatzteile auch noch Zollgebühren zahlen musste, obwohl es sich klar um Austauschware im Rahmen der Garantie handelte. Für mich ist das nicht akzeptabel. Insgesamt: schlechte Produktqualität, frustrierender und langsamer Support, mangelhafte Ersatzteile und zusätzliche Kosten. Ich hatte von Elegoo deutlich mehr erwartet – so bleibt leider nur ein Stern. Alles weitere wird in einem zukünftigen review auf YouTube zu finden sein!
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Good pla, petg,Pathé-cf , petg-cf for price
la disponibilità degli operatori/tecnici per risolvere il problema
Everything was good
Tarda mucho en llegar el material
Excellent products and customer experience! Love their printers and materials. A joy to use.
Customer support is helpful and solution oriented.
Good Technical Support and fast as always have been
Bought the Elegoo Mars 3 as a basic starter for myself wanted to try printing my own minis. Excellent machine easy to set up and use. Gets great detail even if it is now considered a bit “old school” against the 8k printers. Bought direct and arrived very promptly and packed as if they expected it to be delivered in a hurricane and questiones I have had have been promptly addressed. When I decide to upgrade I will be coming straight back to elegoo.
Your products are very good quality and easy to print but the problem I encountered is that the filament is tangled.
Both of my Saturn 4 printers had a broken screen one of them within 3 months. This is a consumable???, as I am a European citizen and I bought the printers from a European site I presume I have European consumer rights.
Perfect shipping and packing
Elegoo is in my experience a company who supplies a quality machine and supplies at affordable prices. But just as important the aftersales service is without doubt of a quality and resposiveness that all companies should aspire to .
No issues with products and their reliable. Customer service is great what be even better if the elegoo resins price dropped by a little.
Super fast shipping and the price/quality balance is very good
They sell you the machine, and if something breaks, they either take no responsibility, take a long time, or don't honor European consumer warranties. In short, very poor technical service, and they take no responsibility for their machines, which break down in less than a year.
ELEGOO EU Store is a prominent retailer specializing in the research, development, and production of consumer-level 3D printers, Arduino-based STEM kits, and related materials. The company focuses on making advanced technology accessible to a wide audience, including hobbyists, educators, and makers. With a diverse range of products, including FDM and resin 3D printers, ELEGOO caters to the increasing interest in 3D printing and robotics among individuals and educational institutions. The company aims to provide quality and affordable solutions for those interested in exploring the realms of 3D printing and STEM education. By offering a variety of products such as robotic kits and 3D printing materials, ELEGOO EU Store supports both beginners and experienced users in their creative and educational projects. Their online presence at eu.elegoo.com allows customers to easily browse and purchase products tailored to their needs in the electronics and technology sector.
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