It’s just a DHL service
It’s just a DHL service. Half my boxes were lost and then showed up repacked and completely broken. I have boxes of the before and they were perfectly packed. Would not use again.

Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination. The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.
Euroluggage Delivery garners high praise from customers for its exceptional service and hassle-free luggage delivery. Many reviewers highlight the efficiency and affordability of the service, noting that their luggage arrives promptly and in good condition.
The ease of booking and the helpfulness of the staff contribute to a positive experience, especially for those traveling alone or with special needs. However, some customers report minor issues, such as unclear communication regarding delivery times and addresses, which can lead to confusion. A few reviews mention delays, particularly with express services, causing frustration for those needing their luggage urgently. Overall, Euroluggage Delivery is well-regarded for its reliable service, making it a recommended choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 404 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.3 | 4 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.3 | 4 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 404 most recent reviews.
“Absolutely exceptional service Efficient Inexpensive”
“I payed 420 € for express service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +2% | 404 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Euroluggage Delivery is #1 of 5 on overall rating in this group.
404 reviews of Euroluggage Delivery. Filter by what matters to you.
It’s just a DHL service. Half my boxes were lost and then showed up repacked and completely broken. I have boxes of the before and they were perfectly packed. Would not use again.
Initial contact was fine, but when it came to filling in the online form stating the contents, flight case contains sports equipment was not an option. The only close option was suitcase but the form wouldn’t submit without me listing at least 1 item of clothing which I hadn’t packed in that case. The auto email came through with the packing labels instantly. I had the intention to print the return labels before leaving home, knowing that I wouldn’t have access to a printer whilst away, but despite several attempts, the auto email didn’t arrive and it required a phone call to customer service for them to forward me the label. The day before Pickup was due I received an email stating the case would be collected the following day which it duly was. At my destination my case was waiting for me, but was damaged, the hard shell having been cracked. I immediately emailed the company with a photo of the damage but 14 days latter still haven’t received a reply. For the return, no email was received advising of the pickup and it took another phone call to customer service to ensure that it was on the list for collection. It arrived home within the 7 day time limit. Overall there was far more stress involved than was necessary, and still no resolution for the damage caused.
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The service is expensive and you need to stay home a full day from 9am to 5pm on the day of collection, and then again on the day of the delivery as Eurostar cannot give you a 2h range time slot. You cannot schedule the day of delivery once luggages have been picked up either, it has to be +2 days and it cannot be +3 days. Also, despite them committing to +2 days they would all of a sudden call you at +1 day to let you know the DHL driver is actually in front of your door with your pieces of luggage. A proper mess if you planned things according to the initial schedule.
Needs improvement Some disappointment during the process. Apart from the delivery which was quick and straightforward, the process was a bit bumpy. 1)to start with, when providing details of the content of your luggage, a drop down list with names of accessories appears even if you have none of these items inside your luggage(which was my case) you have to choose at least one of them or you can't move on. Later on, 2 days after payment I was contacted by a ELD staff who asked me to provide a full list of items. Finally I managed to provide a proper list with the items. Filling in the form should be made more simple by asking customers to type in names and numbers of items, instead imposing lists of a accessories and items not even contained in your luggage. 2) the pick up time was supposed to take place between 9am and 17h30,in these days and age can't we have a narrower range of times provided to each customer on the pick-up day, so we do not have to stay all day long at home.By the way the DHL driver arrived at 18h15!! Sorry but its not good enough. 3)The DHL driver was whinging because he had to take the 4 stairs to my flat. I know it is not easy if he had plenty of picking up, and he was by himself. On top of that he had to park on a busy street in Paris and deal with everything by himself. I know its DHL who overuse their staff, but ELD should ensure that good practice is maintained and probably suggest that DHL to provide 2 staff when it's busy. At the end of the day we're paying ELD for the service. If you can't be bothered to carry your parcels to the post office, use the service, but be aware that you can face those problems
I contacted ELD in the morning of the day of the delivery to warn the pick up apartment was a little tricky to find, asking d’or driver to contact me if needed. I was told DHL drivers couldn’t contact me on my British phone (this was taking place in France) but that they would contact ELD who in return would contact me. Spoke several times to EDL throughout the day. When delivery was 1/2h, 1h then 2h late I was told the driver had come and left, claiming a wrong address. That they abd DHL acknowledged that wasn’t true abd my address valid. The driver was sent back at 8pm instead of planned 5pm latest pickup. He complained that when he was lost he had no one to talk to and that his first failed visit wasn’t followed up by a phone call. In short, despite numerous calls and EDL assuring me they would contact me if any problem arose, they failed to do so and made the whole process very stressful.
I was, at first, very satisfied with Euroluggagedelivery services. However, they mention everywhere that the luggage will be delivered on time before you pay the bill, but they don't clearly mention that they can be delivered before the date specified. When you book the luggage collection, they ask you when you want your luggage to arrive and not the other way around. I then chose my collection date according to the date I wanted my luggage to be delivered in my new place in the UK. My luggage just arrived and I'm still in France. Clearly, there is a major communication problem and the booking form is strongly misleading. The service seems efficient but is very misleading regarding the delivery date which makes Euroluggage's services not as trustworthy as they pretend to be. I'm very disappointed and I strongly hope that there won't be any issue when I will pick them up.
Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination. The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.
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