The need to leave luggage unlocked is a…
The need to leave luggage unlocked is a bit worrying.

Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination. The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.
Euroluggage Delivery garners high praise from customers for its exceptional service and hassle-free luggage delivery. Many reviewers highlight the efficiency and affordability of the service, noting that their luggage arrives promptly and in good condition.
The ease of booking and the helpfulness of the staff contribute to a positive experience, especially for those traveling alone or with special needs. However, some customers report minor issues, such as unclear communication regarding delivery times and addresses, which can lead to confusion. A few reviews mention delays, particularly with express services, causing frustration for those needing their luggage urgently. Overall, Euroluggage Delivery is well-regarded for its reliable service, making it a recommended choice for travelers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 404 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.3 | 4 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 4.0 | 4 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.3 | 4 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 404 most recent reviews.
“Absolutely exceptional service Efficient Inexpensive”
“I payed 420 € for express service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +2% | 404 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Euroluggage Delivery is #1 of 5 on overall rating in this group.
404 reviews of Euroluggage Delivery. Filter by what matters to you.
The need to leave luggage unlocked is a bit worrying.
Luggage arrived on time but was damaged. One the wheels was broken off. It was a brand new suitcase just purchased to ship our extra clothing. We will need to purchase a new one before we can board our ship for trip.
The times of delivery were not very clear, and the bag came very dirty and scratched. Though I was very happy with the opportunity of a delivery from home to home. Thank you
Very good with honoring the time of pick-up and delivery, much appreciated. However, the cost was prohibitive for one, lightweight item; it cost as much as a one-way plane ticket.
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I was excited by the idea of this service. But I am not exactly sure what they actually do for their money. I paid them, and was then contacted by DHL who actually carried my bag. I travelled by train trying to keep my carbon footprint down. I hope that the bags also travelled by train as this is part of a low carbon future. Despite modern adress input technology, somehow the wrong post code in Denmark was entered (either by me or the webform). Despite there being only one possible address anywhere near the city I was going DHL could not deliver. I couldn't communicate with them because Eurostar Luggage were their contact. But this shouldn't be a problem for anyone in holiday in a hotel or hostel as the hotel reception can receive the bag on your behalf and you wouldn't need to wait in for two days. Eurostar luggage were very friendly. Hopefully this is a first step to a future of train travel. But I would love if they could bring back baggage carriage on trains and trollies.
I sent 2 suitcases from Paris to London on a Monday and was informed I would receive them on Tuesday night. I received one on Wednesday early afternoon and it took me a long time to elucidate where the second one was because the AI service insisted that the "package" had been delivered and could not go beyond that answer. AI has a long way to go yet. But all is well that ends well, we received the second at night.
The delivery service was ok, however I could not get through to customer service to answer my queries. Also there was confusion with their delivery partner who reached out for me to fill out a profoma invoice which first luggage says in the FAQs you don’t have to do. So overall I felt there wasn’t enough information shared on the actual collection, taxes and final delivery service.
I ordered the delivery service from Paris to London. The Rimowa (29” size) luggage’s handle was damaged and can’t be pulled out fully. It was a disappointing experience. Diana Watson
The service went well, but I found the communication with the company quite difficult. My luggage did not get picked up on the day it was supposed to and it was extremely hard to reach the company in order to fix it, because their phone service was always busy and nobody responded to my e-mails. This was quite anxiety-inducing. Eventually, I got through to a customer service agent who was very kind and quickly fixed the issue. My luggage then got picked up and the rest of the service went well, my luggage even arrived much earlier. I have mixed feelings but am sure this was more of an isolated incident.
I was only informed of the day and time of delivery less then an hour before... It was short but I managed to have someone to open the door of my appartement , The condition of the object was good
Overall, it was OK. My luggage arrived to Paris in the end but a few irritating things happened - I am not a fan of writing annoyed reviews but also, I don't like feeling stressed when I pay and entrust someone with my belongings: - I booked, paid and received confirmation for the correct date and address (London to Paris) - Thankfully, I called on the day my luggage was supposed to be picked up because the agent told me that my luggage is due for delivery in Paris one day before the agreed date - which made so sense because I wasn't even going to be there!! Anyways, after some discussion, this was fixed. - The agent arranged for one more bag to be picked up with the initial pick up - that went all fine and really helped me out as I couldn't have managed carrying so much luggage on my own - Then in Paris, I received a text that the driver has arrived but the address included in the text was some completely different address to the one I had given; then the driver didn't speak English but another agent who did called me back which was good - After some more discussions, the address was changed but then the agent said that they have 3 bags instead of 1 (and in fact, I had sent 2) which increased my stress levels - Finally, all was fixed and I received my luggage but had I left it all to the initial call, I think I would still be waiting for my bags. - I must say the customer service was really good though and all my issues were fixed immediately!!! I would advise putting in place some standard operating procedures and for staff to read instructions and/or brief each other more carefully.
Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination. The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.
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