Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination.
The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.
Euroluggage Delivery has a positive customer experience.
Euroluggage Delivery garners high praise from customers for its exceptional service and hassle-free luggage delivery. Many reviewers highlight the efficiency and affordability of the service, noting that their luggage arrives promptly and in good condition.
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The ease of booking and the helpfulness of the staff contribute to a positive experience, especially for those traveling alone or with special needs. However, some customers report minor issues, such as unclear communication regarding delivery times and addresses, which can lead to confusion. A few reviews mention delays, particularly with express services, causing frustration for those needing their luggage urgently. Overall, Euroluggage Delivery is well-regarded for its reliable service, making it a recommended choice for travelers.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
404
100%
● Low
4.7 / 5 overall
=
404 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6▲ 0.1
12-month avg
4.6
All-time
4.7
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.3
4
Oct 24
4.5
2
Nov 24
5.0
3
Dec 24
4.0
4
Jan 25
5.0
3
Feb 25
5.0
1
Mar 25
4.0
1
Apr 25
—
0
May 25
5.0
1
Jun 25
4.3
4
Jul 25
5.0
3
Aug 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 404 most recent reviews.
Top praiseof 378 positive reviews
Customer service63%
238 mentions
Delivery49%
185 mentions
Fast & efficient30%
114 mentions
Prices & value10%
39 mentions
“Absolutely exceptional service
Efficient Inexpensive”
On “Customer service” · Jul 16, 2025
Top complaintsof 15 negative reviews
Customer service73%
11 mentions
Delivery53%
8 mentions
Payment issues40%
6 mentions
Returns20%
3 mentions
“I payed 420 € for express service”
On “Customer service” · Dec 24, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
As a 78 year old woman travelling alone, the whole experience was great, from booking my tickets, sending my luggage in advance and the assist, when I had an inquiry everyone made sure they gave me ti... See more
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As a 78 year old woman travelling alone, the whole experience was great, from booking my tickets, sending my luggage in advance and the assist, when I had an inquiry everyone made sure they gave me time and the right explanation.
The only thing I didn't like was the food, I would have preferred a selection of sandwiches, also I don't like pasta salade or couscous and the trout is to boney.
You did indeed a fantastic job.
I had some problems in finding a shop in Paris where to print your labels and I believe also other people may have if they aren’t familiar with the town. Probably would be better if the labels are brought by the people collecting the luggage . Could the waiting time to collect and deliver the luggage be reduced to half a day instead of all the day long? Again many, many thanks. Livia Catalano
This service was good, for the most part. The timing could have been clearer. We booked delivery for one date. The confirmation later said that date OR EARLIER. We were told the luggage would be delivered tomorrow on a Wednesday five days earlier than the stated date, then told the same day it would be delivered today. It was delivered that same day. So the bag arrived, but we had to adapt and re-adapt to the unclear scheduling.
Picked up on time and delivered promptly and just when I needed it.
Great communication and great service.
Would definitely recommend and would use again. Very satisfied.
This company are experienced and v. good at what they do.
Really easy to use. Inexpensive, considering the amount airlines will charge you for overweight luggage and so much easier than having to lug around awkward suitcases. Very good communication regarding questions I had. Would highly recommend this service, particularly if you want a hassle free journey.
great customer service for any questions , book etc was easy.
a time slot for collection would be useful rather than 9-6pm.
Item delayed by one day compared with DHL app
but on the whole would definitely use again.
Despite the complications getting into the gated apartment with 3 different access codes, the luggage was collected in time from Paris and delivered 2 days later in the UK. None of the contents were missing. Pricing was also affordable. I highly recommend their services
Horrible!!!!
I payed 420 € for express service. They said it will arrive within 2 days. It took them more than a week. I needed my luggages to catch my next flight, i did not receive it, i needed to buy new luggages for my stuff. And i have to pay another fee to post my luggages to Dubai since i couldn’t bring them with me. Now not only they do not compensate me for the loss ,they don’t even answer when I send them emails and complain. Please don’t trust them. It’s a scam!!!
The luggage pickup and drop off went really smooth - they arrived within the time span mentioned. The suitcases were handled with care. I'd definitely recommend this service if you are traveling with a lot of luggage - one less stress to deal with. Their Customer Service was also very helpful and efficient.
Very convenient - to help make it easy when transporting luggage. I found it helpful, as being recently out of surgery and wanted to avoid heavy lifting across multiple trains. Process of booking and confirming of schedule was quite easy once you've gotten in touch with the Customer Service team. The lines were busy but they made sure to get back to me via call and just in time before I was leaving. The Customer Service team in the call and in our subsequent exchanges of email later was very helpful and prompt in responding. All in all, great experience and I will definitely use the next time I need it.
Euro Luggage Delivery is an international door-to-door luggage collection and delivery service, specializing in transporting personal belongings for travelers. Established in 2004, the company provides a convenient solution for individuals and families traveling to major European destinations, including London, Paris, and Brussels. By handling luggage logistics, Euro Luggage Delivery allows customers to travel without the hassle of carrying heavy bags, ensuring their belongings arrive securely at their destination.
The company caters to a diverse clientele, offering services for various items such as suitcases, boxes, bicycles, skis, and golf bags. With a focus on customer satisfaction, Euro Luggage Delivery employs an experienced team that monitors each shipment throughout the delivery process, providing peace of mind for travelers. Customers can easily book their luggage delivery online, making it a practical choice for those seeking a seamless travel experience.