Make it stop
You sent me 2-3 years worth of filters. They just kept coming. We had to sell a grandkid to pay

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
You sent me 2-3 years worth of filters. They just kept coming. We had to sell a grandkid to pay
Ordered $600 worth of filters and two new system sets and after a month have yet to receive it. Keep getting messages you are extremely busy. Then hire more staff. Consumers are getting very upset with paying top dollar and not getting item or services it paid for from companies. Read the room. Paying top dollar and not getting items is a deplorable way to run the business.
no parts availability is a BIG RED FLAG! I had to return my order due to broken & missing pieces! I have never had to do this to anyone before. I tried to order another filter housing to use as a pre filter for my whole house system so I would have a matching set with same brand filters but, was informed I cannot get the clear housing. wish I had never ordered any of this mess! I hope you have a better 60 days than I did!
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SERVICE IS TERRIBLE LATELY- MY EMAILS TAKE A WEEK TO GET A REPLY AND I HAVE TO SEND SEVERAL REQUESTS
Recommend full house system from friend . But when I ordered directly from the website was the wrong choice. Experienced long delivery time and the package arrived damaged. Try to contact and return them still didn’t get a response back after a week of discuss with customer service.
I had a reverse osmosis professionally installed a year ago and have had nothing but trouble since. At first the seals leaked so I ordered replacements at a very unreasonable cost. In addition I have continuously gotten extremely low water flow. Following all of their instructions I checked water pressure and adjusted; purged the lines, replaced the water tank just in case the bladder was bad; replaced the 1/4 in water lines with 3/8 inch. All of this to no avail. My last effort to get customer service was a bust - I was directed to a Bot that was no help and I had no way of getting a live person. The company did follow up by email to ask me to rate my experience with their Bot - named Alana! Enough. A great concept but poor product and service. Fortunately I have the means to replace this system with another company - and I will. In the meantime I would caution anyone searching for a reverse osmosis system to look elsewhere.
My message regarding changing the address on my subscription was never answered.
DI filter set out of stock for over 6 months!
The booster pump worked breifly and quit within 1 day. Now it wont even turn on. I need help with this unit.
I ordered a TEN filter package, received ONE a week later. I called to report the issue, and after a very frustrating conversation I was promised that the rest would ship the next day. The shipment wasn't picked up at Express water for five days! And then it was another four before I received it! This should have been expedited immediately. My wife is a cancer survivor and we had to have our well pump replaced, which I tried to explain to the rep on the phone. Hands down the worst experience with a company I have ever had. We will be switching out our filter system to a local supplier.
You forgot the o rings. Won’t refund them even though I don’t need them now. I asked you to honor spring discount bc I ordered a week early.. I am in an extreme financial hardship and spent the last of my savings just to purchase the replacement filters. I’m very disappointed in your response and not rectifying the problem bc I already installed and threw out my trash.
My order intially arrived with 1 of 4 items but stated fully delivered. It took multiple support calls to get things shipped and still took 2 additional weeks to get everything. Then, one of the items that arrived was clearly used and broken. I have reached back out to support but have recieved no reply with corrective actions.
Order never filled. All tracking numbers are invalid.
I order 2 packages 📦 I get one but I still waiting for one more since one month.
I bought the whole house 3 stage water filter through Amazon on December 2023. I have changed the filter on August 2024 and noticed there are some white stuff in the filter housing. Yesterday 3/8 2025 i tried to change the filters again since I have noticed the quality of the water was so bad. When I opened the housing the water inside was so disgusting full of white stuff and the water itself was completely white. I am so concerned about our family health during the time we were using this water filter.
Both times that I have set up automatic shipments the order is doubled. I end up receiving two orders one week apart. The product works, but your automatic order process is a headache to use. I saw that my credit card was charged twice and reported it to you and asked that one of the transactions be refunded to my account. You went ahead and sent the second set and now expect me to send it back at my cost. I will keep the second order since I have already been charged. My account needs to cancel to automatic shipments.
They sent me the incorrect filters and to get a refund I have to pay to ship them back
EXPRESS WATER MODEL 6 REVERSE OSMOSIS UNIT. I HAVE HAD THE UNIT FOR OVER ONE YEAR AND WAS VERY HAPPY WITH IT. FILTERS STARTED NEEDING REPLACEMENT IN LATE NOVEMBER OF 2024. AS OF TODAY 3/4/2025 THERE ARE NO REPLACEMENT FILTERS AVAILABLE. EMAILS ARRIVE STATING THEY WILL BE AVAILBLE AND THEN THEY ARE NOT. fUNNY THAT THEY ARE STILL SELLING NEW UNITS. BUYER BEWARE !
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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