I was really happy with the ordering…
I was really happy with the ordering process. I received the water filters in good condition. Unfortunately the O-rings that were supposed to fit my unit were the wrong size.

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
I was really happy with the ordering process. I received the water filters in good condition. Unfortunately the O-rings that were supposed to fit my unit were the wrong size.
I have a 5 stage RO system. Went together pretty well. Had to have company sent updated plumbing diagram as I had to use a booster pump to raise RO pressure. Connections can be a bit flaky as I had to remake some of the after I applied water pressure. All in all a pretty good experience.
Filters are a little pricey and messy to replace.
I love the ease of delivering on time.
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Big fan of the auto-refill process. I tend to forget to reorder.
Easy to place to an order. They kept me posted about the status of my order. Order was delivered as promised and the order was in good shape when it arrived.
Delivery took super long this time
Your product works and the filters are reasonable. I switched from GE.
Took a long time for delivery
Ordered filter arrived undamaged in the expected time frame. Thank you.
I didn’t expect two shipments of filters. I plan to change systems within a year.
I received the wrong filters. They are twice as long as they should be. Update: I received a response from Express Water within 20 minutes wanting to take care of the issue and are working with to resolve the issue. Good for you Express Water. Duane P.
It seems the 20" whole house filter housings only last about 5 years. I know the clear polycarbonate ones crack really easy so I changed all mine to the blue ones. I have now had the blue ones crack. My pressure is at 62 and never goes over 68 and they are not in the sun. I believe part if the cause is the weight of the wet filter inside the housing. These are really heavy when wet. So the bottom of the housing is bearing all that weight. I will say Express Water did get me new ones fairly quick. Keep spares on hand. Just makes a mess when they crack.
I love the filter system, but I postponed my order until October, but it was sent in August. I don’t like the fact that I can’t change the schedule until you tell me I have a shipment coming in 2 days. If there was some other place to order these filters I would do it.
Maybe I was too harsh. I had to buy a new unit. Mine was too old and leaking. I took the wrong chance and tried to fix it, but Express's parts weren't compatible with my unit. Anyway, the new unit works great.
Fast shipping.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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