Poor support on cancelations
The only way to cancel an order is by online request. Support took 3 working days to reply to my request which made it too late to cancel. Now it's my problem.

Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
Express Water receives a generally positive reception from customers, with many praising the quality of their water filtration products and the efficiency of the ordering process. Reviewers frequently highlight the excellent water quality and the straightforward installation of systems, noting that products arrive in good condition and within a reasonable timeframe.
However, there are significant concerns regarding customer support, particularly related to order cancellations and delays in receiving items. Some customers report long wait times for responses to inquiries and issues with incorrect or missing parts. Despite these challenges, many consumers express satisfaction with the overall service and recommend the filters. Overall, the sentiment leans positive, but there are notable areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 743 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 20 |
| Sep 24 | 4.2 | 12 |
| Oct 24 | 4.3 | 21 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 3.2 | 11 |
| Jan 25 | 2.0 | 49 |
| Feb 25 | 3.4 | 30 |
| Mar 25 | 3.5 | 22 |
| Apr 25 | 3.1 | 16 |
| May 25 | 3.9 | 17 |
| Jun 25 | 4.4 | 10 |
| Jul 25 | 3.7 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They took care of everything”
“The only way to cancel an order is by online request”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.8 out of 5 (good) | 3.7 out of 5 (good) | +5% | 743 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.8 out of 5 (good) | — | — | 1,004 |
Bottom line: Express Water is #5 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 3.8).
743 reviews of Express Water. Filter by what matters to you.
The only way to cancel an order is by online request. Support took 3 working days to reply to my request which made it too late to cancel. Now it's my problem.
We have 2 Express Water systems that were installed just over a year ago. So far, have had to replace the UV filter control valve 3 times. The UV control valves are faulty, now the 4th is leaking. Can’t use the system for drinking. Ordered a replacement on 4-1-25. Still has not arrived. Now, have to order a 4th. Even though the systems are just over a year old and have already had bad valves, the company requires that we pay for the valves. No expedited shipping available. Can’t place part orders online. Usually, the phone rep can’t even figure out what we need. Talking with Customer Service is beyond frustrating. I've lost all faith so now we're resorting to submitting water to a certified water testing laboratory periodically just to ensure the systems are working. Cost for that alone plus new filter sets would soon pay for a more reliable system from a different company. Note that the company address isn't listed on their website. A red flag.
I ordered the package of O-Rings. I received several messages that they were sent but appeared to be stuck in Dallas. I sent 3 messages to Express Water and to the delivery company asking for help in getting the package on its way. I might have gotten an automated message back but can’t remember. It took forever to receive them. Meanwhile I’m worried about the quality of the water sitting in the tank because we had to turn the water supply off in order to stop the leak that was the cause of needing a new O-Ring. Sorry to rant! All is well now.
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You sent & charged me with a full set of replacement filters that I did not order. I ordered & received a set earlier this year as well as a filter holder. I will go ahead and keep them for use later on. Please no more for now.
Customer Service people were very nice and tried to be helpful, but they really didn't have much knowledge about the product. For practical reasons, I've made 3 phone calls and sent 2 emails and I still haven't received the invoice for the parts I need to complete my installation. So besides the filters I haven't even made a purchase yet, but I'm trying. I was disappointed that I haven't even had an email reply to my questions regarding the product and it's parts. After my last phone call, I was supposed to get an email invoice so I could buy the parts. That never came either. But thanks anyways, PS the date below is in the middle of several interactions between 2/22 and maybe 3/3 2025
Website said delivery would happen 3-5 days, took over a week. No timetable provided for ETA of arrival when item purchased, using SHOP was very irritating due to the lack or real time tracking and when a date was finally provided it arrived a day earlier than posted. Please reconsider your vendors SHOP and DHL, not intuitive and just simply unreliable.
Sent my shipment to the wrong address
Generic 20" replacement filter did not seat properly in Pro+Aqua system - leaked profusely because it could not be tightened sufficiently to seal.
Ordered a filter tube I had, that had a chip.12/19/2024. Got lost in 15 pallets. Truck comes every day but no room. To successful I guess but very honest. Still waiting hopefully. Gary
Even though we have a subscription for the filters to be delivered every three months, still have to contact customer service to get the filters to be shipped.
It would’ve been a one star had it not been for your customer service representative Ivette who after several phone calls, was able to take care of my issue and after 20 days, I received my 1/8 male connecting fitting. Customer service was very poor.
The filters are still the wrong size.... I have a 600GPD commercial RO system. The diameter of the filter is larger than what you are sending me.
It took to long to receive it.
Product seems OK until you need parts. We had a bad solenoid right out of the box. They shipped the wrong one and couldn't get it right. We ended up getting one from a supplier we use. Then when we needed a part that we had to get from them, it's out of stock and they don't know when they will get it. You are selling commercial RO systems. Get your act together and start stocking parts.
Watch out! They lure you in with a promise of a discount but don't disclose that it is being sent separately....so after you placed the order it is too late. Usually, I'm authorized a discount code which autofills when I am ready to pay. Kind of sleazy.
Their price is very fluctuating
Had the 5 stage RO+alkaline system installed by a licensed plumber. They commented that the system was unusually complicated - install went fine otherwise. 2 days later, we experienced a leak. Turns out the o-ring around the tubes were junk. We've replaced it now and things are fine. Unsure what's going to happen if/when the many other o-rings go bad. Express Water - please include spares of your commonly worn items, or use higher quality components.
Express Water is a provider of high-quality water filtration systems, specializing in reverse osmosis and whole house water filtration solutions. The company offers a range of products designed to ensure clean and pure drinking water for residential customers. Their systems are engineered to remove up to 99.99% of contaminants, addressing the needs of consumers who prioritize health and safety in their drinking water. Targeting homeowners and health-conscious individuals, Express Water delivers various filtration options, including tankless reverse osmosis systems, alkaline water filters, and ultraviolet water filtration systems. With a commitment to providing reliable and effective water purification solutions, the company aims to enhance the quality of water for everyday use, protecting both health and household appliances. Customers can shop a diverse selection of products directly through their website at expresswater.com.
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