Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
Favor Delivery receives overwhelmingly negative feedback, with a staggering 94% of reviews rating it poorly. While some customers appreciate the convenience of delivery and the initial service, the majority express frustration with order accuracy and delivery issues.
Many report that their food orders are either incomplete or never arrive at all, with instances of drivers leaving without the full order. Reviewers also highlight poor customer service, noting unresponsive support and misleading communication regarding order status. Additionally, concerns about the professionalism of drivers and the security of the app further diminish trust in the service. Despite a few positive mentions of individual drivers, the overall sentiment is one of disappointment and dissatisfaction. Favor Delivery struggles significantly with reliability and customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 272 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.0 | 6 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.6 | 8 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.8 | 5 |
| May 25 | 1.0 | 6 |
| Jun 25 | 1.0 | 6 |
| Jul 25 | 1.2 | 6 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 272 most recent reviews.
“95 for delivery”
“Most of the dinner order I ordered from Favor Delivery was not delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | +4% | 272 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Favor Delivery is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.2).
272 reviews of Favor Delivery. Filter by what matters to you.
What the he'll is going on with Favor? Favor is an "Anything" delivery service. The last 2-3 months...orders are canceled...wrong items delivered. No communication from runners or office. What a freaking disappointment!!
I paid 50 for KFC, it’s showed picking from shop and delivered, never received my food. This is the new version of cheating, I could not believe this from H‑E‑B.
Shut this worthless business down, they always forget items in your order, support sucks, they even charge twice the amount that shows up on the order this place sucks, delivery sucks, food is cold, they should be thrown in jail, total rip off!
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Driver texted he would be there in 1 minute: 1. I waited on my porch until a half hour passed. I called HEB. They said it showed delivery was complete. 2. I walked around the block. Didn't see anything. Looked closer. Driver had left my groceries ON MY NEIGHBOR'S PORCH!!! They had been sitting there for at least half an hour. Including perishables. 3. Driver did not call before delivery & left no phone number. No way to contact him. 4. Driver did not text when finished, so I had no way to know the groceries were delivered. 5. My cottage is half a block from where groceries were delivered. The instructions clearly state that I do NOT live in the main house at (redacted). I live around the corner, in a cottage at (redacted). The instructions give very clear directions to my cottage. A 6 year old child could follow them. Further, I have been receiving deliveries from HEB for over a year (HEB can confirm this). In that time I have never filed a complaint until now (HEB can confirm this also). No other driver has ever had a problem in finding my cottage. 6. It took me 25 minutes to walk back & forth to the place where he left my groceries & bring them to my house. Wasted time. 7. I wasted another 30 minutes trying to find a phone number to call Favor to complain. I guess they are afraid to leave a phone number. It would actually have been better for them to have left a phone number online. Online help REQUIRES FACEBOOK! Sorry, not going there! 8. I am wasting another 20 minutes typing this complaint. 9. Driver wasted time and effort. If he had just driven around the corner into my drive, he could have just set off the groceries in my drive, as all the other drivers have done. As it was, he had to go back & forth from the street up the sidewalk and then up the steps to the porch. 9. NO MORE TIPS FOR FAVOR DRIVERS - OTHER THAN THE MINIMUM REQUIRED. THIS INCLUDES THE GOOD DRIVERS. 10. I strongly urge HEB, which is a great company, to dump Favor.
Can't even sign into thier crap app. So I imagine thier service is about as good.
Do not use favor. My food order was right but I was grossly overcharged.
DO NOT USE!!! They are scamming people left and right! It's happened to me and others multiple times, unfortunately. For example: you place an order from a restaurant through them, you see the listed prices and get an estimation of the total before ordering, you get the order and then notice that there is no itemised receipt by paper or email, your card gets charged DOUBLE THE AMOUNT, the charge of $45 is suddenly $85, you try to contact Favor support but there is no phone number that works, you use their "help" email option and get the order of a very partial refund of $15 even though the food made you sick (side note: even if the food was fine you get a worse response), you feel violated and used, you get disgruntled and leave a review here with no resolution having happened, you never use their services again. I'm telling you they charged us forty extra bucks just in tips and fees without our knowledge or permission!
Poor communication terrible customer service their management treats their employees terrible and pushes way too hard I used to be a runner and I also used to prior to that use favor and in the beginning phenomenal company once the pandemic hit they just started hiring people left and right didn't matter what people were not paying for orders they didn't care they were treating customers bad it was just terrible and it just kind of stayed that way the level of customer service the response of support way downhill I used to love the company and respect for it I put from 7:00 a.m. till midnight into that company sometimes 2:00 in the morning 7 days a week loved it and then it just fell off the way they started treating people and charging for their products and responds to stuff and how they talk and treat their employees and the streaming and hiring process was just terrible once coated it was much better when it was orientation and then knew they were dealing with way downhill I would rather walk to get my food don't get me wrong there are some really good runners out there but there have been so many fakes and liars and cheaters and disrespectful uncaring people it makes the good runners look really bad I would suggest instacart or shipt very professional as a customer my service wasn't anywhere from Port to moderate no communication no respect no customer service skills except ones or twice charging me twice on $30 $40 orders that they said they didn't but they did selling them proof and not getting refunded the way their customer service talks to you when they don't like something you say or you have a complaint as well as really reimbursing you and honestly even when I work there it went from great to bad so quick with no change I was an elite runner from the time I started to the time I finished 7 days a week 18 16 hours a day 7 days a week for 7 8 weeks and the pandemic just lost their customer service and their pride
Always have a back-up plan when you order from Favor. The chances of your order being cancelled well into the expected delivery window are high. And, if your order does get assigned to a runner, the chances that items will be missing is almost a guarantee. There are no checks and balances that ensure that the runner is placing the order correctly, so when your order arrives and you're missing items, the runner punts it to support, and support punts it back to the runner. It's incredibly frustrating. The only thing support will do -- eventually -- is give you a credit for the missing items, which does nothing for you or the members of your party who are now hungry because their items never arrived.
Gave it a second chance as I believe in second chances, Ok I have funds on card as I check this before ordering, still cancels on me saying due to insufficient funds. This is ridiculous !!!
I know this service is fairly new so I'm guessing they just haven't hit their stride yet. I gave them quite a few chances and each time I was very disappointed. Each time either the coupon didn't go through and I was charged full price, the delivery person was very rude concerning the low tip even though they didn't bring me what I ordered, customer service takes up to a week or no reply sometimes, and every time it was a sure thing that part of my order was missing. All customer service did was offer coupons that didn't work and apologize. Maybe in a few years they'll figure out how to run a legitimate business but right now this is not it.
Favor Delivery is a Texas-based contactless delivery service that specializes in bringing a wide variety of food options, including meals from local restaurants and grocery items, directly to customers' doorsteps. As a part of H-E-B, Favor Delivery emphasizes quality service and the unique culinary offerings of Texas, catering to food enthusiasts who seek convenience and local flavors. Customers can easily access the service by entering their address or signing in through the Favor Delivery app. The company targets residents of Texas, providing them with an efficient platform to order food from their favorite local eateries, ranging from traditional Texan dishes to modern cuisine. Favor Delivery focuses on delivering meals with care and efficiency, ensuring a seamless experience for users who value both quality and convenience in their food delivery options.
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