UK order from Finedrams
First order from FD. Prices are unbeatable and everything arrived well packaged discreetly (if you know what I mean) and intact. Will definitely use again, thanks Fine Drams!

Fine Drams is an online retailer specializing in a wide range of high-quality spirits, including single malt whisky, blended whisky, bourbon, rum, gin, cognac, and armagnac. With a commitment to providing customers with an extensive selection of fine drinks, the company caters to spirit enthusiasts and collectors alike. Their product offerings include both well-known brands and exclusive releases, making it a go-to destination for those seeking unique and premium options. The company operates a user-friendly website, finedrams.com, where customers can conveniently browse and purchase their favorite spirits. Fine Drams emphasizes global delivery, allowing customers from various regions to access their curated collection. With a focus on quality and variety, Fine Drams serves a diverse clientele, from casual drinkers to discerning connoisseurs looking to enhance their collections.
Fine Drams generally receives positive feedback for its excellent service and extensive selection of spirits, with many customers praising the fast delivery and careful packaging of their orders. Reviewers highlight experiences of receiving their bottles intact and on time, often noting the competitive pricing compared to local options.
However, there are significant concerns regarding customer service and order fulfillment, with several customers reporting issues such as receiving incorrect bottles or experiencing delays without clear communication. Some reviews describe the pricing structure as misleading, particularly regarding customs fees for international orders. Despite these complaints, the majority of customers express satisfaction with their purchases and the overall shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 90 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 3.7 | 3 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 90 most recent reviews.
“My experience order was excellent, fast delivery and the packaging 👌 I order 3 bottles, came in a big box with bubbl...”
“Very poor customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 90 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Fine Drams is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.2).
90 reviews of Fine Drams. Filter by what matters to you.
First order from FD. Prices are unbeatable and everything arrived well packaged discreetly (if you know what I mean) and intact. Will definitely use again, thanks Fine Drams!
The positives are that the site has a good selection, prices are reasonable, and shipping is fast and relatively inexpensive. However, customer service appears to be poor to nonexistent. One of the bottles I ordered arrived with a fairly substantial leak. I sent two emails to customer support with pictures, and also sent messages through Facebook, Instagram, and Reddit. I can even see that they have read the messages, but well over a month later I have received no response. Update 10/17/23. Finedrams indicated that emails to customer support were caught up in the spam filter. They sent a new bottle, which arrived safely today.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have ordered from Fine Drams several times and have never had a single issue. All communications were swiftly replied to and all merchandise was just as expected. This is a great company, don't let anything else fool you. As you can see by all 1 star reviews, everyone was fully taken care of and refunded.
Great postage great price well impressed with delivery time and packaging definitely use again
Was looking for a bottle that I couldn’t get easily stateside. From ordering to shipping took 6 days to NY. Impressive. Tracking showing all movement from Denmark, on aircraft, through US customs, etc. Bottles were well packaged. Highly recommend! Also, Jonas was great communicating via email.
I placed an order with FineDrams in late Jan. 2023. The order was shipped promptly but had some issues as soon as it arrived in the US (the tracking showed it cleared customs but a day later it was on its way back to the sender with a return to sender designation). I noticed the shipping issue the day it occurred and reached out to FineDrams' customer service. I sent 4 emails as well as attempted to reach out to their social media accounts and I received no reply/assistance/refund over the course of 3 weeks. I am now currently working with my credit card company to dispute the charge and hopefully I can recover my money. I would advise against place any orders with Finedram. TLDR: I placed an order, never received it, and never received a refund. The merchant never reply to any contact attempts.
Really fast delivery service, Ordered from the UK and parcel came 7 days before the scheduled delivery date. Package was very well packed and extra care has clearly been taken to secure the glass bottles Great prices to, Will 100% be using again for future whiskey purchases
Great quick service well packaged and delivered ahead of lead time brilliant
Multiple attempts to contact them by phone (the number just rigs out then disconnects), several emails, social media channels. Not a single response. No sign of my order, or shipping confirmation since making my order nearly a month ago. Truly awful customer experience so far and still without my order! UPDATE - 12/04/23 Still don't quite know why it was so hard to actually get a response/acknowledgement. However when I finally did, they were very helpful, got my order and apology for the material delay in shipment. Happy with end result, just would have valued being kept better up to date.
They ghosted me! After contacting them regarding my shipment that was misrouted by DHL, they told me to wait a week and if it didn’t get in track we would discuss a replacement order, they simply stopped responding to my emails and my order (valued near $400) never arrived. This, after downing thousands of dollars with them over the years. Strongly consider not giving these people your money because if something goes wrong they’ll just ignore you.
Order was despatched quickly but there was no mention of additional import duty and vat on the most obvious pages. Because of Brexit I was aware that additional costs might occur but nothing in shipping and pricing not anything in FAQ. Everywhere it just shows the very reasonable shipping cost and keeps referring to shipping and pricing. When I contacted the company I got a standard response saying I should have been aware, however I feel that it could be made much clearer on their website and it feels a bit like the company prefer to leave their customers in the dark. All it needs is a note saying please be aware of extra costs and refer to the terms and conditions, which are under legal information rather than customer service. Please Fine Dram put a little note on the pricing/ordering page so customers have a much better idea of what’s involved.
Not as cheap as you think, ordered a bottle of havana 15 year old rum as it was £129 as opposed to £142 in the uk only to find out it is now costing me a further £48.65 in excise duty, import vat and a cleatance fee. Be warned as its a fact that fine drams won't forewarn you
Perfect packing, awesome selection and everything works like dream! High recommendations!
I live in the US and ordered whiskey from them. I wasn’t able to find this whiskey anywhere else online, but FineDrams had it in stock and for a great price. The product arrived in a timely fashion and in perfect condition. I am very happy with that purchase and would definitely buy from them again.
Ordered Wednesday evening, addition to order (my bad) dealt with instantly via email, shipped Thursday, sipping in UK on Tuesday. Couldn't have been a better experience, thank you Jonas and Fine Drams.
Quick delivery and really good prices. Thank you for an excellent service.
Fine Drams is an online retailer specializing in a wide range of high-quality spirits, including single malt whisky, blended whisky, bourbon, rum, gin, cognac, and armagnac. With a commitment to providing customers with an extensive selection of fine drinks, the company caters to spirit enthusiasts and collectors alike. Their product offerings include both well-known brands and exclusive releases, making it a go-to destination for those seeking unique and premium options. The company operates a user-friendly website, finedrams.com, where customers can conveniently browse and purchase their favorite spirits. Fine Drams emphasizes global delivery, allowing customers from various regions to access their curated collection. With a focus on quality and variety, Fine Drams serves a diverse clientele, from casual drinkers to discerning connoisseurs looking to enhance their collections.
This profile hasn't been claimed by the business owner.