
Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
Firefly Car Rental receives overwhelmingly negative feedback from customers, with a staggering 74% of reviews rating the service at 1 star. While some reviewers appreciate the good condition of the vehicles and commend the staff for their service, these positives are overshadowed by rampant complaints about deceptive practices.
Many consumers report feeling scammed, particularly regarding insurance charges and unexpected fees, with terms like "insurance scam" and "overcharge" frequently appearing in reviews. Customers express frustration over poor communication, especially when dealing with flight delays and closed rental counters. The overall sentiment reflects a significant distrust in the company's practices, leading to a strong recommendation against using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 1,001 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 68 |
| Sep 24 | 2.5 | 77 |
| Oct 24 | 1.9 | 87 |
| Nov 24 | 2.2 | 56 |
| Dec 24 | 1.6 | 46 |
| Jan 25 | 1.0 | 21 |
| Feb 25 | 1.3 | 6 |
| Mar 25 | 1.0 | 6 |
| Apr 25 | 1.0 | 9 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick service at pickup and return”
“Betrug mit estimated charges bei Firefly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.2 out of 5 (poor) | 2.0 out of 5 (poor) | −42% | 1,001 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: Firefly Car Rental is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.2).
500 reviews of Firefly Car Rental. Filter by what matters to you.
I booked a week car renral for £150. But then at the airport learned thsn in order to have free mileage I needed the full insurance for an additional £250. I feel fleeced.
Unsere eigentlich zufriedenstellende Erfahrung wurde durch eine überhöhte Bearbeitungsgebühr bei Firefly Keflak (Airport Reykjavik) massiv beinträchtigt. Eine berechtigte nachträgliche Nachzahlunhg für eine Tunnelgebühr con ca 10 Euro wurde mit einer Bearbeitungsgebühr von 27 Euro eingetrieben. Auf Reklamation keinerlei Reaktion. Nachbelastungen hatten wir bei anderen Vermietern jeweils gratis.
Quick answers to the questions people ask most.
Firefly Car Rental has a mix of customer reviews, with many expressing concerns about their policies and charges. However, they have numerous bookings and operate under the Hertz brand, which adds a layer of trust.
While some customers report negative experiences, including accusations of deceptive practices, many verified reviews highlight satisfactory service. It's essential to read through customer feedback patterns before booking.
Firefly Car Rental provides a variety of rental vehicles, including economy and larger family cars, catering to diverse transport needs at various locations.
Pricing at Firefly Car Rental tends to be competitive, but customers should be aware of possible additional charges like airport surcharges and insurance fees, as noted in several reviews.
Customers can reach Firefly Car Rental through their website's contact page or customer service number. However, feedback indicates that response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Rental from Malaga Airport August 2024. Similar experience to others. I was verbally informed of needing to have a refundable deposit put on my credit card to cover any damage found on return and if the car wasn’t fuelled when I returned it so expected extra charges to be shown on the agreement but declined all extras as we already had insurance from the booking as well as excess insurance cover. On returning to the UK found that they had charged me £288 on my credit card. contacting them they stated that I had signed to accept super cover?? and weren’t going to provide a refund. No other choice but to pay even after challenging the additional charges added without my permission. I would not recommend.
Man wollte uns eine Versicherung aufdrehen, obwohl wir eine Vollkasko ohne SB bei einer anderen Versicherung abgeschlossen hatten. Im Protokoll war ein Schaden an der linken Tür vermerkt. Bei Rückgaben hieß es, das sei versehentlich angekreuzt worden. Im System sei dieser Schaden nicht vermerkt. Wir haben den Tank an der Tankstelle innerhalb des Flughafens Malaga vollgetankt. Obwohl wir den Beleg vorgelegt haben und bei uns die Nadel voll zeigte (Bild auf Handy), wurde behauptet, die Nadel zeigt nicht voll. Die Mitarbeiterin war überheblich und respektlos im Umgang mit mir. Bin gespannt, was aus meiner Kaution wird.
Accueil super sympa! Seul point positif car au retour nous apprenons qu'ils ont ajouté une assurance supplémentaire et des frais de prise en charge à l'aéroport soit un montant total de 84€. Le double d'une location réservée et payée via mon travail avec assurance comprise! De vrais arnaqueurs!! Ils t'expliquent rien de ce qu'ils ajoutent au contrat et te parle de l'endroit où il faut récupérer le véhicule, la caution et le fait qu'il faut retourner le véhicule avec le plein tout en te demandant de signer. Tout un art! Bravo, vous êtes de beaux escrocs!
Alicante airport, July 2024. Additional insurance charges were included in the rental contract without my explicit consent. I signed the contract without further review because I believed that Firefly was a trustworthy business and an honest service provider. As a result, I ended up paying double what my rental should have cost me.
Auto war super, Übergabe auch, bei der Rückgabe war aber im Fussbereich und Kofferraum Sand vom Strandurlaub. Kurz vor Abflug sollten wir dann 200€ für die Reinigung zahlen. Ich bin tatsächlich zur Tankstelle und musste das Auto aussaugen. Hab ich wirklich noch nicht erlebt sowas.
Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
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