Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
Firefly Car Rental receives overwhelmingly negative feedback from customers, with a staggering 74% of reviews rating the service at 1 star. While some reviewers appreciate the good condition of the vehicles and commend the staff for their service, these positives are overshadowed by rampant complaints about deceptive practices.
Many consumers report feeling scammed, particularly regarding insurance charges and unexpected fees, with terms like "insurance scam" and "overcharge" frequently appearing in reviews. Customers express frustration over poor communication, especially when dealing with flight delays and closed rental counters. The overall sentiment reflects a significant distrust in the company's practices, leading to a strong recommendation against using their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 1,001 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 68 |
| Sep 24 | 2.5 | 77 |
| Oct 24 | 1.9 | 87 |
| Nov 24 | 2.2 | 56 |
| Dec 24 | 1.6 | 46 |
| Jan 25 | 1.0 | 21 |
| Feb 25 | 1.3 | 6 |
| Mar 25 | 1.0 | 6 |
| Apr 25 | 1.0 | 9 |
| May 25 | 1.0 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick service at pickup and return”
“Betrug mit estimated charges bei Firefly”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.2 out of 5 (poor) | 2.0 out of 5 (poor) | −42% | 1,001 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,000 |
Bottom line: Firefly Car Rental is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.2).
500 reviews of Firefly Car Rental. Filter by what matters to you.
After booking and reading reviews, I was nervous about this company! My experience was good from start to finish. I paid a great price for a 7 seater which was in good condition (although there was a scratch which wasn’t documented!) The lady was friendly & helpful. They won’t accept photos of damage so you have to have them inspect it with you and take note! But overall a good experience and no additional unexpected charges (as yet!)
The professional service. No surprises when we took the car.
Quick answers to the questions people ask most.
Firefly Car Rental has a mix of customer reviews, with many expressing concerns about their policies and charges. However, they have numerous bookings and operate under the Hertz brand, which adds a layer of trust.
While some customers report negative experiences, including accusations of deceptive practices, many verified reviews highlight satisfactory service. It's essential to read through customer feedback patterns before booking.
Firefly Car Rental provides a variety of rental vehicles, including economy and larger family cars, catering to diverse transport needs at various locations.
Pricing at Firefly Car Rental tends to be competitive, but customers should be aware of possible additional charges like airport surcharges and insurance fees, as noted in several reviews.
Customers can reach Firefly Car Rental through their website's contact page or customer service number. However, feedback indicates that response times may vary.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Staff were good but had to wait far too long to see her. We completed online before we left the uk 🇬🇧 but still had to wait behind everyone that were completing forms on the day. THIS NEEDS A FAST TRACK SYSTEM for people that spend a little time before hand completing form's online.
No compulsory insurance and returned car without being charged for fictitious damage as done by my previous car rental company. Will use them again.
Rapid service at pick up and drop off. Not too much of a hard sell on extra insurance. Car was clean and in good overall condition.
Very competitively priced car for a recent holiday out of Barcelona airport. Only issue is that lots of people had also booked Firefly so there was a long queue and the pick up process was slow with only two members of staff on duty. Car was good for what we needed, took photos before and after the trip but there were no issues with extra charges. I was billed what I expected to be billed and the return was much more efficient as there was no queue when we returned the car and 3 members of staff on duty
Firefly Car Rental is a vehicle rental service that specializes in providing affordable car rental options for vacation and holiday travel. The company operates through its website, fireflycarrental.com, where customers can easily access a range of rental cars at discounted rates. Firefly Car Rental is designed to cater to both leisure travelers and families seeking convenient transportation solutions during their trips. With multiple locations available, Firefly Car Rental aims to offer quick and efficient service, ensuring customers can promptly access their rental vehicles upon arrival. The company focuses on delivering cost-effective options without compromising on quality, making it a suitable choice for budget-conscious travelers looking to explore their destinations with ease.
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