Flo Mattress is a prominent online retailer specializing in high-quality mattresses in India. The company offers a diverse range of products, including custom mattresses such as ergonomic, latex, and orthopedic options, designed to cater to various sleep preferences and needs. With a commitment to customer satisfaction, Flo Mattress provides a 100-night risk-free trial, allowing consumers to test their mattresses before making a final decision. Targeting homeowners and individuals seeking comfortable and affordable sleep solutions, Flo Mattress emphasizes affordability with competitive pricing and free delivery services. Their innovative mattress-in-a-box delivery system enhances convenience for customers. Additionally, the company offers accessories such as mattress protectors, contributing to an overall sleep experience. As a trusted brand in the home and garden category, Flo Mattress aims to provide high-quality furniture solutions that prioritize health and comfort.
Flo Mattress receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers praise the mattress for its comfort and ability to alleviate back pain, noting it as a "game-changer" for sleep quality, the overwhelming sentiment highlights severe issues with customer service and order fulfillment.
Many customers report long delays in delivery, with some waiting weeks for their mattresses without any updates. Complaints about poor communication and unresponsive support teams are prevalent, leading to frustration over refunds and returns. Despite the positive feedback on the product's quality, the negative experiences with the company's service overshadow these benefits. Overall, the sentiment leans heavily towards disappointment, with many advising potential buyers to reconsider their purchase.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 20 | 100% | +2.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 4.0 | 4 |
| Jun 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
“Living in a very hot climate, my old mattress used to feel very sweaty and uncomfortable all the time”
“I ordered a mattress after looking at they ratings (didnt know that they were fake then) and waited and waited for we...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 20 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: flomattress.com is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 2.0).
20 reviews of flomattress.com. Filter by what matters to you.
Over a year ago
Living in a very hot climate, my old mattress used to feel very sweaty and uncomfortable all the time. But the Flo mattress has been a game-changer! It stays cool even in the heat, which makes a huge... See more
Over a year ago
Worst company with worst customer service. I ordered a mattress after looking at they ratings (didnt know that they were fake then) and waited and waited for weeks for the delivery which never happene... See more
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Living in a very hot climate, my old mattress used to feel very sweaty and uncomfortable all the time. But the Flo mattress has been a game-changer! It stays cool even in the heat, which makes a huge difference. I sleep so much better now, no feeling hot or sticky at night, its also really comfortable and provide great support for my back. I no longer wakeup in the middle of the night, which has improved my sleep quality alot.
I am really happy with my flo mattress. The cover is super soft and I love how it feels against my skin. The mattress is really comfy. I get good sleep now. The only thing I didn't like is that it took a little longer to deliver but once it arrived it was all good.
After years of experience with different mattresses o finally landed on the flo mattress and it is honestly like a secret sleep weapon as a shift worker mu sleep schedule is all over the place and i used to wake up feeling foggy and groggy but with flo i am getting consistent restful sleep on matter when i hot the bed the mattress molds to my body so well it feels like its custom made just fir me i also live that it does not get too hot perfect for humid nights it you are serious about upgrading our sleep game you need this mattress
Worst company with worst customer service. I ordered a mattress after looking at they ratings (didnt know that they were fake then) and waited and waited for weeks for the delivery which never happened. Being fed up, i asked them to cancel the order and give a refund. Believe me, they took more than a month after the cancellation request with more than 20 follow-ups to even initiate the refund. The customer care agent was also rude while talking. Never had this much issue with one company. PLEASE STAY AWAY FROM FLO MATTRESS...
As someone who works long hours at a desk, I often dealt with neck and back pain. The Flo Mattress has been the perfect solution, offering the right amount of support so I no longer wake up feeling stiff. Its firm enough to keep my spine aligned, yet soft enough to be comfortable. The cooling feature is a great addition, as it prevents me from walking up sweaty. The fast delivery and excellent customer service made the experience even better. If you're looking for a mattress that improves posture and relieves body pain, this is the one to go for.
I bought the flo mattress and it has truly transformed my sleep the firm yet comfortable support has greatly eased my back pain and I wake up feeling refreshed every day the cooling technology helps prevent overheating which is ideal for the Indian climate the delivery was quick and the packaging was excellent the 100 nights trial made me feel confident about my purchase but honestly I know within the first week that id be keeping it is the one I highly recommended it especially for anyone dealing with back issues
Very worst customer support and am waiting for my refund for 15days still I have not received my money back. They are like scam please don't purchase anything from them. Even there is no reply for my mail and they are holding us to wait for 15 to 20 mins. This is very upsetting
I purchased the Flo Anti-Gravity Mattress (72x30 inches) but found it significantly firmer than expected after a few days of use. As a result, I decided to initiate a return. However, the return process turned out to be highly frustrating and inefficient. The delivery partner failed to contact me or attempt a pickup on the scheduled date, as well as the following day. There was no proactive communication or effort to resolve the delay. After much inconvenience, the pickup was finally completed, but what followed was even more concerning—the refund process. Despite the company's website clearly stating that refunds are processed within 3 to 7 business days, mine took a staggering 30 days. I had to send multiple emails, repeatedly requesting updates, yet the company showed a complete lack of urgency or responsibility in processing the refund. It was only on the 30th day that I finally received my money. This experience raises serious concerns about Flo’s customer service standards and reliability. If a simple refund process—where the company is obligated to return a customer’s money—can be this inefficient and delayed, one can only imagine how they would handle their 10-year warranty claims. Will they even acknowledge customers years down the line? I strongly advise potential buyers to think twice before purchasing from Flo. Customer service is just as important as the product itself, and my experience has shown that this company falls short in delivering a seamless and trustworthy post-purchase experience. I cannot recommend this brand, given their lack of accountability and poor service.
This company world worst customer care support . don’t pay early payment for mattress
Flo Mattress Review – Disappointing Experience with Delivery I placed an order on the Flo Mattress website on January 29th, 2025, expecting timely delivery. However, even after 12 days, my order was not delivered. I called their customer support multiple times, and each time I was assured that the order would be delivered soon. Despite their promises, the product never arrived, and I had no choice but to cancel the order in frustration. This experience has been extremely disappointing. Lack of communication, false assurances, and poor logistics made the entire process frustrating. I was looking forward to trying their product, but their failure to deliver and honor commitments has left a negative impression. If you are considering ordering from Flo Mattress, I would recommend double-checking their delivery timelines and customer service responsiveness before making a purchase. For refund they are saying it will take 7 days..not sure if I will even get a refund for the money
I bought a mattress in July 2024 and have communicated with the Flo Mattress escalation team since August 2024. The process is still ongoing, and there has been no resolution. I wanted to replace my mattress, which I could not do, and their replacement period of 100 days is already done. My wife was lured in with some vouchers, which she rated high on their website. This is another wrong thing to do, which I unfortunately could not reverse. The funny thing is the voucher has not yet been shared after the review. People can take a chance with them and get lucky that their product is fine. If, unfortunately, there is any issue with your product, it will not be resolved soon.
DO NOT BUY FLO MATTRESS :( I regret that I read this review after I ordered my mattress!!! Lots of people are having similar experiences from Flo mattresses. No delivery! No email response! Nothing! If you call on their helpline it keep saying wait..wait..loooong Q! I was able to talk to a guy after 12 minutes of waiting. It has been 10 days mattress not delivered. I was able to talk to them after long wait for twice but only fake promises. STAY AWAY, do not buy from Flo mattress.
I had one of the worst experiences with this flu matress customer care. Every time I called, all I got was the same scripted response: “Your issue will be resolved in 24 to 48 hours.” This wasn’t just a one-time thing; it happened every single time I reached out. I placed an order for a mattress on October 3rd at 9 AM. It’s now October 13th, and my order hasn’t even been dispatched yet! Every time I called to check the status, I was put on hold for at least five minutes, only to be told the same thing—that I’d have to wait another 24 to 48 hours. I’ve been patient, calling back with a 48-hour gap each time, but the outcome never changes. It’s like talking to a wall that only knows one phrase! This isn’t just poor service; it’s outright frustrating and disrespectful to customers. I deeply regret ordering from them, and I strongly urge anyone considering this brand to think twice. Save yourself the headache—look elsewhere!
1509191677FLOPESO order number from past one month my order and my refund not received and non of are responding and not received my refund ,fraud company and company is cheating customer please dont buy and order from this company and current technology after not delivery my prepared order and taking 1 month for refund is big fraud and scam and non of the are not bother of customer money and problem
Looks like similar issue with multiple customers. I ordered one mattress earlier in 2019 or 2020 and that, was still a good experience but this time, already the shipping has been delayed by more than a week. I called after 5 days and learned it takes 1 or 2 days for production and it has been delayed in production and was still not ready. Finally, it was shipped after 7 full days, and again it's showing 7 more days for delivery. Either change your claim to deliver in 4-7 days or rectify your process. I am really pissed with the team as people plan things according to the delivery dates and also order things and plan things according to the delivery dates. One product delays, and it delays all other plans.
Worst company with worst Coordination. Whatever they are promising are all fake promises which they are not fulfilling. To start with i have raised an return request and to get the pickup done they took 15 days and once they taken out the return they started saying it is still not picked up. Now even after sending out n number of mails they dont even respond nor they do respond to calls. Below are the phone numbers of these worst so called employees of the company who are involved in this scam. Mallika Swaraj - 9004602100 (This is the main lady who runs this scam by sending false emails)
Very Bad support Team. Slow delivery. Logistics are very slow. Also, the Support team doesn't have a coordination. The return Replacement system is pathetic. The website shows that the time to deliver is 3-5 business days. But it takes approx 10 days .
Order ID : 1509140874FLOPESO Ordered a custom sized matress on 19th January. Hoping it would be delivered within atleast 10 days....Waited for 10 days. Order has not shipped yet...Called them they said wait for 1 week. Called them after Week because order had not shipped. They said it will be shipped next day. Called them 2 days later and became angry and asked for refund. They apologised and was not letting me cancel the order. They told me it would be shipped within 2 days for sure. Finally it was shipped on 9th February . When I looked at the order status page. I had originally ordered 72 x 76. But the order status page showed it was 72 x 78. Called them. They told me they accidentally sent wrong size and told me to reject delivery. I rejected delivery and it was returned to them on 17th February. Called them...They told it would be new one would be shipped within 4 days. Now it's been one week (23rd February) still not shipped yet.....I am done. I don't even know what to do with these people. So many people on mouthshut have said that they will not refund the money....I hope the same don't happen to me. I request you please.. please....please...... Don't buy Flo mattress. They are the biggest scammers. Don't get fooled by their reviews. Trust the experience
Worst people many days u need to deliver my mattress
Fake company. Order not delivered. No customer care services. No one responds even after sending email to complain. Its almost a month I have not received my Mattress I spent more than Rs 8000 on it. Now No one comes to the phone also. only recorded message plays continuosly.
Flo Mattress is a prominent online retailer specializing in high-quality mattresses in India. The company offers a diverse range of products, including custom mattresses such as ergonomic, latex, and orthopedic options, designed to cater to various sleep preferences and needs. With a commitment to customer satisfaction, Flo Mattress provides a 100-night risk-free trial, allowing consumers to test their mattresses before making a final decision. Targeting homeowners and individuals seeking comfortable and affordable sleep solutions, Flo Mattress emphasizes affordability with competitive pricing and free delivery services. Their innovative mattress-in-a-box delivery system enhances convenience for customers. Additionally, the company offers accessories such as mattress protectors, contributing to an overall sleep experience. As a trusted brand in the home and garden category, Flo Mattress aims to provide high-quality furniture solutions that prioritize health and comfort.
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