Flo Mattress is a prominent online retailer specializing in high-quality mattresses in India. The company offers a diverse range of products, including custom mattresses such as ergonomic, latex, and orthopedic options, designed to cater to various sleep preferences and needs. With a commitment to customer satisfaction, Flo Mattress provides a 100-night risk-free trial, allowing consumers to test their mattresses before making a final decision. Targeting homeowners and individuals seeking comfortable and affordable sleep solutions, Flo Mattress emphasizes affordability with competitive pricing and free delivery services. Their innovative mattress-in-a-box delivery system enhances convenience for customers. Additionally, the company offers accessories such as mattress protectors, contributing to an overall sleep experience. As a trusted brand in the home and garden category, Flo Mattress aims to provide high-quality furniture solutions that prioritize health and comfort.
Flo Mattress receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers praise the mattress for its comfort and ability to alleviate back pain, noting it as a "game-changer" for sleep quality, the overwhelming sentiment highlights severe issues with customer service and order fulfillment.
Many customers report long delays in delivery, with some waiting weeks for their mattresses without any updates. Complaints about poor communication and unresponsive support teams are prevalent, leading to frustration over refunds and returns. Despite the positive feedback on the product's quality, the negative experiences with the company's service overshadow these benefits. Overall, the sentiment leans heavily towards disappointment, with many advising potential buyers to reconsider their purchase.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 20 | 100% | +2.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 4.0 | 4 |
| Jun 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
“Living in a very hot climate, my old mattress used to feel very sweaty and uncomfortable all the time”
“I ordered a mattress after looking at they ratings (didnt know that they were fake then) and waited and waited for we...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 20 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: flomattress.com is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 2.0).
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Flo Mattress is a prominent online retailer specializing in high-quality mattresses in India. The company offers a diverse range of products, including custom mattresses such as ergonomic, latex, and orthopedic options, designed to cater to various sleep preferences and needs. With a commitment to customer satisfaction, Flo Mattress provides a 100-night risk-free trial, allowing consumers to test their mattresses before making a final decision. Targeting homeowners and individuals seeking comfortable and affordable sleep solutions, Flo Mattress emphasizes affordability with competitive pricing and free delivery services. Their innovative mattress-in-a-box delivery system enhances convenience for customers. Additionally, the company offers accessories such as mattress protectors, contributing to an overall sleep experience. As a trusted brand in the home and garden category, Flo Mattress aims to provide high-quality furniture solutions that prioritize health and comfort.
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