Flo Mattress is a prominent online retailer specializing in high-quality mattresses in India. The company offers a diverse range of products, including custom mattresses such as ergonomic, latex, and orthopedic options, designed to cater to various sleep preferences and needs. With a commitment to customer satisfaction, Flo Mattress provides a 100-night risk-free trial, allowing consumers to test their mattresses before making a final decision. Targeting homeowners and individuals seeking comfortable and affordable sleep solutions, Flo Mattress emphasizes affordability with competitive pricing and free delivery services. Their innovative mattress-in-a-box delivery system enhances convenience for customers. Additionally, the company offers accessories such as mattress protectors, contributing to an overall sleep experience. As a trusted brand in the home and garden category, Flo Mattress aims to provide high-quality furniture solutions that prioritize health and comfort.
Flo Mattress receives a mixed response from consumers, with a significant number expressing dissatisfaction. While some reviewers praise the mattress for its comfort and ability to alleviate back pain, noting it as a "game-changer" for sleep quality, the overwhelming sentiment highlights severe issues with customer service and order fulfillment.
Many customers report long delays in delivery, with some waiting weeks for their mattresses without any updates. Complaints about poor communication and unresponsive support teams are prevalent, leading to frustration over refunds and returns. Despite the positive feedback on the product's quality, the negative experiences with the company's service overshadow these benefits. Overall, the sentiment leans heavily towards disappointment, with many advising potential buyers to reconsider their purchase.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 20 | 100% | +2.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 4.0 | 4 |
| Jun 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
“Living in a very hot climate, my old mattress used to feel very sweaty and uncomfortable all the time”
“I ordered a mattress after looking at they ratings (didnt know that they were fake then) and waited and waited for we...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Delivery | Service | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 20 | |
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: flomattress.com is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 2.0).
20 reviews of flomattress.com. Filter by what matters to you.
Living in a very hot climate, my old mattress used to feel very sweaty and uncomfortable all the time. But the Flo mattress has been a game-changer! It stays cool even in the heat, which makes a huge difference. I sleep so much better now, no feeling hot or sticky at night, its also really comfortable and provide great support for my back. I no longer wakeup in the middle of the night, which has improved my sleep quality alot.
I am really happy with my flo mattress. The cover is super soft and I love how it feels against my skin. The mattress is really comfy. I get good sleep now. The only thing I didn't like is that it took a little longer to deliver but once it arrived it was all good.
After years of experience with different mattresses o finally landed on the flo mattress and it is honestly like a secret sleep weapon as a shift worker mu sleep schedule is all over the place and i used to wake up feeling foggy and groggy but with flo i am getting consistent restful sleep on matter when i hot the bed the mattress molds to my body so well it feels like its custom made just fir me i also live that it does not get too hot perfect for humid nights it you are serious about upgrading our sleep game you need this mattress
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As someone who works long hours at a desk, I often dealt with neck and back pain. The Flo Mattress has been the perfect solution, offering the right amount of support so I no longer wake up feeling stiff. Its firm enough to keep my spine aligned, yet soft enough to be comfortable. The cooling feature is a great addition, as it prevents me from walking up sweaty. The fast delivery and excellent customer service made the experience even better. If you're looking for a mattress that improves posture and relieves body pain, this is the one to go for.
I bought the flo mattress and it has truly transformed my sleep the firm yet comfortable support has greatly eased my back pain and I wake up feeling refreshed every day the cooling technology helps prevent overheating which is ideal for the Indian climate the delivery was quick and the packaging was excellent the 100 nights trial made me feel confident about my purchase but honestly I know within the first week that id be keeping it is the one I highly recommended it especially for anyone dealing with back issues
Flo Mattress is a prominent online retailer specializing in high-quality mattresses in India. The company offers a diverse range of products, including custom mattresses such as ergonomic, latex, and orthopedic options, designed to cater to various sleep preferences and needs. With a commitment to customer satisfaction, Flo Mattress provides a 100-night risk-free trial, allowing consumers to test their mattresses before making a final decision. Targeting homeowners and individuals seeking comfortable and affordable sleep solutions, Flo Mattress emphasizes affordability with competitive pricing and free delivery services. Their innovative mattress-in-a-box delivery system enhances convenience for customers. Additionally, the company offers accessories such as mattress protectors, contributing to an overall sleep experience. As a trusted brand in the home and garden category, Flo Mattress aims to provide high-quality furniture solutions that prioritize health and comfort.
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