The cabin crew are the best
The cabin crew are the best, they always make you feel so welcome .

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
The cabin crew are the best, they always make you feel so welcome .
I flew from Stewart to KEF and return. The experience at Stewart was superior to almost any other airport, and way better then JFK or EWR, or almost any international airport. Clearing passport control was a breeze. Parking was only $12 a day and close to the terminal. The flight left on time, and arrived KEF nearly an hour early. Coming home, we were slightly delayed leaving but still arrived early. On board, the seats are hard, but endurable. The food looks bad and overpriced, so I avoided it. No entertainment or power outlets, so bring a book. It's a short flight anyway, so quiet endurable. KEF is pretty far from Reykjavik, bit a relative picked me up. Otherwise, KEF ground transportation is exorbitant.
Perfect flies On time Confortable Silencious
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Reasonable ticket prices to both US and Europe, friendly cabin crue and most comfortable seats in low cost airlines
I am deeply shocked and disappointed by the racist behavior we experienced at the check-in counter. As Indian passengers holding valid Schengen visas, we were treated with blatant disrespect and prejudice by the airline staff. We were unjustly asked to leave the counter without any clear explanation and were ultimately denied boarding, despite having all valid documentation and fulfilling every travel requirement. The staff were extremely rude, dismissive, and made us feel humiliated in front of other passengers. It was evident that we were being singled out based on our nationality. Such behavior is completely unacceptable and reflects poorly on the airline's values and training. Discrimination has no place in the travel industry—or anywhere else. We demand a thorough investigation into this incident and expect accountability for the staff involved. I strongly urge others, especially travelers from diverse backgrounds, to be cautious when booking with this airline.
I fly play quite often because I travel to Europe at least quarterly. I find the aircraft to be very nice. It’s new. I trust Airbus over Boeing so I’m very happy with that. The cabin crew is always very helpful very pleasant and I love their uniforms.
The staff were all amazing. The prices for snacks were certainly fair. My one complaint is, the flight was soooooo boring. No movies or tvs. They need to consider offering wifi, even if they charge for it.
The pilots are real professionals, I have flown with different airlines, but I have never seen such a marginal landing of an airplane, these are truly professional pilots. boarding is very fast. flight attendants are very polite and beautiful.
You get what you pay for and it ir a low price company
Staff onboard were as always fantastic. The seats are from an old 1980s bus. No screen for entertainment in this day and age. $3:50 for a small tea/coffee, no wonder you are pulling out of North America. Here's a hint of "free" advice look to Ryanair and learn. Sorry but I have got burned by play to often.
I like flying with this company. They are for most flights on time and have very good service both for boarding and on board. However, what irritates me are long ques to check-in and baggage drop in airports like Malaga and Barcelona. And too often just 2 of 4 desks manned. That said.... It is some time I have needed to fly this leg so it might be better now. If so I would give them 5 stars. Is the in flight service expensive? Sure, but so is the same service in any other air company I need to travel with. I recommend them if you need to fly to and from Iceland. I use them when ever I have the option.
Professionel og venligt personale. Nem online tjek- in God plads til kabinekuffert
They are good. I like the.. lowcost and reasonable, supringly good food. Iceland airport is very calm during the transfer. Please keep the bwi flights going please, I use them every 2 months.
I bought an extra lugagge 10 days before the trip. The website did not tell it covered just one way, but the price was the same as the one I had paid when booking the flight. I double-checked that at the desk, before departure. The assistant told me the bagagge was back and forth. At my return, they said just one way was bought and had to paid another lugagge, at a higher price. No one from the airline to talk to. In addition, on the aircraft, for a 4:30 hours flight, not even water is provided. Worst experience ever.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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