PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Our flight was delayed. Missed connection. No person available at airport. No customer service phone number. Had to request a refund and spend an extra $1440 to spend the night and get another flight. Flight attendants were useless and a plane full of people had the same experience.
thanks a lot dear Play crew for your wonderful service onboard, smiles and positive attitude. Also seats are spacious and your fares always the best, I most often fly once a month and always choose your company if I possibly can. Stay strong!! Áfram Ísland!!!
Correct, punctual, friendly
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Nice staffs, no problems with check ins
Worst airline experience with PLAY – fly at your own risk I travelled with PLAY recently, and they damaged my suitcase. Despite filing a report on the same day, their customer service dismissed it as “normal wear and tear” and refused any responsibility. PLAY will not care if they damage your suitcase. If it happens, you’re on your own. This suitcase was a gift, and this was its first trip ever. It was in perfect condition before flying with them, and now it’s scratched, dented, has broken parts and the zip won't work smoothly – yet they keep denying the claim. Their replies are cold, dismissive, and unhelpful. I do not recommend flying with PLAY if you care about your belongings or expect any kind of decent customer service when things go wrong. I am planning to escalate this issue further.
I believe Play could improve its service in several key areas: 1. Check-in Process at Airports There should be two separate lines at the airport: • One for passengers who have already checked in online. • One for those who need to check in at the counter. Clear signage with QR codes should be available so passengers can easily scan and check in themselves. 2. Boarding Procedure Priority boarding passengers should be allowed to board the plane first. Then, five minutes later, general boarding should begin for those who haven’t purchased priority, as well as for elderly passengers, people with disabilities, and families with young children. 3. Cabin Crew Efficiency I’ve flown with Play many times, and one recurring issue is that cabin crew often appear too focused on chatting rather than preparing the aircraft promptly for the next flight. This delays boarding and can create unnecessary waiting for passengers. 4. Departure from Amsterdam If possible, avoid departing from M terminal at Schiphol Airport in Amsterdam. It offers a poor experience for travelers — there’s only one small duty-free shop with limited options, nothing much to see, and almost nowhere to sit and relax. 5. In-Flight Menu The in-flight menu could be improved with a wider selection of beverages and snacks, especially by including more popular and well-known drink options. Ves
My experience with Play was a huge disappointment for me in Spain. Lack of knowledge English expecially spelling and clear transcript would help them not miss customer at airport. Learn how works SAS ! They even call customer if some misunderstanding came up. Of course Play like a robot talks about Terms and Conditions but sends you email "How they can improve. " I don't think they care about customers.
Very rude check-in staff at Keflavík Airport. I received an email from Play informing me that they couldn’t provide a Play aircraft, so they offered an old and worn-down Airbus A320 instead. At Porto Airport, the check-in process was also extremely slow, and there were no self check-in machines available. I had to stand in line for an hour and a half just to check in. On our departure day, we received another email from Play saying they couldn’t provide one of their own planes again, and we were once more assigned an old, worn-out aircraft. So, even though we paid full price for the trip expecting to travel in modern airplanes, we ended up being offered old ones instead.
la verdad que muy buena experiencia, puntualidad y el personal muy amable
No recomiendo esta compañía aérea porque me enviaron mi maleta a la bodega y tuve que pagar 220 euros.me parece un abuso... y además tuvimos un retraso de dos horas y 10 minutos, hora de salida eran las 15,30 y salimos a las 17 y 40. Pongo una estrella por poner algo pero no pondría ninguna estrella.
I have used Play for most of my travels. Wonderful staff and cheaper then most airlines. I refunded for my seat when they had to change aircraft at the last minute. Over all great experience and will miss it when they stop flying to the states
The flight was delayed for 10 hours in February, due to the machine fault. We still haven't received compensation (July). The airline ignores all my messages, sending the same auto reply that 'the claims departament has gotten a high number of inquiries which has resulted in a longer response time'.
I’m no stranger to budget airlines, and I fully support the model when a service is sold at a minimal price without any bells and whistles. However, PLAY Airlines seems to have mistaken “budget” for simply taking money with zero accountability—because it's “cheap.” My husband and I have flown with them twice. The first time, the flight was delayed by over two hours, and our travel agency had informed us in advance. We arrived a little over an hour before the updated departure time, but PLAY refused to accept our luggage because they had closed the counter based on the original schedule. This was in March 2025 at Baltimore Airport. To make matters worse, a staff member—particularly a woman who always wears her hair up—told us to throw our luggage away and buy small bags from the airport, paying for them separately as carry-ons if we wanted to board. That was "the best she could do." We frantically searched the airport minutes before departure, ended up buying overpriced backpacks, and paid again for them as carry-ons. She also advised us to contact customer service later for a refund on the original luggage fees, suggesting they would compensate us for the extra charges—which ended up being three times what we originally paid. We followed her advice, only to be told by PLAY that they could do nothing for us and that the situation was entirely our fault. Despite this disastrous experience, we chose to give PLAY another chance and booked a second flight in May 2025. This time, we arrived at the airport hours early to eliminate any chance of error. However, when we approached the counter, the same staff member informed us that our connecting flight had been canceled—and that we could no longer travel with them as a result. We had hotel and car reservations booked at our destination and asked what our options were at that point. Her response: to move aside because we were holding up the line. After hours of back-and-forth via WhatsApp with their customer service, we were finally allowed to board the first leg of our trip—but had to rebook the connecting flight ourselves with another airline just to reach our destination. I understand that budget airlines don't always provide top-tier service. But that shouldn’t excuse a complete lack of accountability or professionalism. If you accept payment for luggage, accept the luggage—or reimburse your customers. If you cancel a connection, take responsibility and make alternate arrangements, rather than informing passengers last-minute that they can’t travel due to your poor planning. And most importantly: hire staff who possess at least basic manners and customer service skills.
They are 100%
First time using Play airline, very satisfied over all, except if you decide to add extra luggage then the price is just ridiculous.
Our planes departed and arrived on time both ways and the ride was very smooth. The staff were friendly and professional. The price was the best option. The plane was clean. Pre-checkin was a great option. Food and snacks were available throughout the flight. We extended our stopover in Iceland to two days for free too. The whole experience was great!
In december werd Amsterdam gecanceld en zijn toen over Parijs gegaan. Zelf moeten regelen en duurder uit maar Play zou terug betalen wel in delen. Toezegging in 31 maart; geld moet nog komen
Compras por error y on-line una maleta en cabina que vale 56e y cuando llamas para cambiar porque la maleta es de 15kg y mas grande, pagas 93e y no te devuelven nada de la otra. Para mi, esto es un servicio pésimo pq seria fácil compensarlo
The price is amazing. And flying through Keflavik is easy. No stress since the connecting flight seems to be able to accommodate a slight delay in case the first plane is running late. That's precious. Also going through passport checks in Iceland is much easier than at CDG. I also like the fact that I can take a nice walk, buy a good sandwich, and drink an excellent coffee between the two flights. Lastly, the arriving time in Paris gives me plenty of time to catch my train to my home in France. It really works well for me. THANK YOU!
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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