PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
I had no problems with my flight. Professional staff and amazing flight crew. Aircraft was clean and more comfortable then I thought. I was so happy the seats reclined!!! I was able to take my carry on bag for a small fee and a personal backpack at no extra charge. Thank you Play Airline ❤️
Great Service, Staff and airfare prices. I highly recommend Flying Play Airlines.
The flight itself was fine. Timely and no travel related issues into and out of Boston. However, you get what you pay for. Uncomfortable seats and the absolute rudest passengers ever! You pay low class, you get low class people. The children were running up and down the aisle the entire flight yelling like they were on a playground. The flight attendants did nothing to try to contain the unchecked daycare situation. One woman actually stood on the armrest of my daughter's seat to retrieve her bag in the overhead compartment while my daughter was in her seat! She literally stepped on my daughter to get her bag! When I confronted the woman, she got indignant with me. I should have had her arrested for assault when we landed, but I just wanted off of that plane so badly I didn't bother. I cannot over emphasize how rude and loud those children were (and there were lots of kids) and how awful that made the flight. The kids were running around with food, dropping it everywhere, so by the end of the 5 hour flight it looked like we had traveled in a dumpster. Again, the flight attendants did nothing. They stood in the back chatting with each other while the playground pandemonium took place. There is no first class option so you are literally stuck with the international trashy, rude, inconsiderate, entitled crap that can only afford bargain basement travel. I learned my lesson and will pay a few extra bucks on a different airline for a pleasant flight. On another note, Iceland is amazing and I did not let my Play experience ruin the truly exceptional time we had in Iceland!
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Had a great experience flying from Dublin to New York. Listen, you get what you pay for seat wise - not super comfortable but not the worst. The loveliness of every single staff member I encountered made up for less leg room and seat padding. Honestly, every single person we interacted with was lovely - which is more the. I can say for any other airline I’ve ever flew. Flights were all on time and all luggage made it through!
It was all perfeckt 💖💖We love to travel with Play
I had an excellent experience flying with PLAY! The crew was very friendly, the flight was on time and comfortable, and the whole process — from check-in to landing — was smooth and efficient. I was also pleasantly surprised by the great value for money. I will definitely fly with PLAY again and highly recommend it! ⭐⭐⭐⭐⭐
Do NOT FLY with PLAY AIRLINES. Walk/paddle/drive ANTHING other than this airline. If you are going from the US to Iceland...that 6 hours is hellish...the 3 hours to and from Paris France is fine. I am not given to panic attacks but I had to talk myself down from 2 of them...In a plane full of okay seats...my daughter and I got stuck in the last 3 seats on the back of the plane which were smaller then the other seats...and then the third seat was occupied by someone whose bulk took up 1/3 of my tiny seat. SO FOR SIX HOURS I had 2/3 of the tiny seat to sit in...I could not even put down my tray table due to the person beside me. It was not his fault...he begged to be moved to a more appropriate seat. The stewardesses would not let him move. It was truly horrific...I was not claustrophobic before flying with Play airlines...but I have since developed an aversion to enclosed/closed off spaces. I am considering my options.
My kids were supposed to fly from BWI to London with 2 hours layover in Keflavík. Multiple gate changes in Keflavik airport were not communicated to the kids. The connecting flight left them in the airport and their luggage were unloaded without any announcement. They didn’t even try to look for them. Truly a cheap airline
This was the worst experience flying ever. For our trip to Paris, our flight kept getting delayed and delayed until we were going to miss our connecting flight. They said they wouldn’t be able to get us another for 4 days! We had to take the next flight out of Stewart the next day and 3 out of 4 of us got the flight, leaving my sister to have to find another at another airport. They didn’t help her at all and she is still waiting for reimbursement. Her flight home was also delayed and the same thing happened. She spent over $2000 extra to make her trip happen. It was my family’s first trip to Europe and we missed a day in Paris and spent so much extra to try that should not have happened. Not once did Play try to pay for any of their mistakes. If they don’t reimburse my sister for all of her out of pocket expenses due to them, that is soooo unprofessional. I will NEVER fly with them again.
Everything was good but our seats for the flight back got changed so the whole family could not sit together
Good spare for legs, kind service. Regionale price. Good flyingtimes
Keep as safe
Horrible service my flight was cancelled and I couldn’t get help anywhere and the Ai puffin doesn’t answer any of my questions and doesn’t understand what I’m saying. Terrible that you can not talk to a real person. Will absolutely never buy again from play
We flew with play from Keflavík to Faro in portugal. For starters the automatic bag drop worked for one of our bags but after multiple attempts of trying to check in the second one we had to wait over 45 minutes for a team of very unenthusiastic check in agents arrived and they were in no hurry to help passengers. The line to the check in counter was blocked off and one of their employees a very rude and angry woman didn't listen to anything we said about the bag drop not working and sent us back there to try again which ofcourse didn't work and then she was pissed off because we came back. I've never known such poor customer service etiquette and I'm never flying with them again and won't be recommending them to anyone. It's also very obvious that they are going into bankruptcy soon.
I was very impressed with PLAY airlines, given this is a low cost airline. The plane was pretty new (an Airbus 320neo) and all cabin crew were friendly, professional and very aware of safety regulations at all stages of the flight - something not all airlines take seriously. Both the outward and return journeys (to Reykjavik) were on time. Boarding was efficient and the seats were comfortable.
Our flight got canceled 2 months after booking and 5 months before the trip. The alternative options we got offered were absolutely ridiculous (e.g. flying to a different city in Europe while the returning flight was still from Iceland) while there was a perfect options available which didn't got offered (same flight same day, same time from Amsterdam instead of Brussels). In the end all was arranged well until we got to the returning flight. Less than 12 hours before the flight we got an email telling us that the departing time was moved from 6:10 to 7:00. So obviously we arrived at the airport for check-in 50 minutes later only to get told that the check-in was already closed. Apparently if your flight moves with 50 minutes, we were expected to still check-in on the original time and just let our time rot away at the airport. If you expect this from people... tell them in the email. What is otherwise the point of sending out an email about the changed departure time?! All in all it was a very stressful experience to get to the flights, which had a negative impact on our honeymoon. The flight itself was fine and the in flight personal were friendly.
Had no issues at all with our flights. Crew were friendly, seats clean and comfortable. Arrived ahead of schedule both times.
Price was the best. Flight attendants were friendly, but could have been more professional. Bag drop off staff was great and professional! Wheels damaged on suitcases. Delay of 30 min due to rain from Berlin to Iceland, however, caught up with time during flight, therefore, I was able to catch connecting flight. Early arrival at Boston from Iceland, about 30 min. early. Also early arrival from Iceland to Berlin. Bumpy landings in Boston and Iceland. Suitcases were not lost a single time, and very fast delivery from airplane to bag pick up area. No Iceland licorice offered to buy in the flights to Iceland from Berlin and from Iceland to Boston. Offered on flight from Boston to Iceland, though, that menu was OK. Food choices to buy were bad and pricy. Not even Icelandic yoghurt offered. Food in other Icelandic airline so much better. My kids and I were separated because I refused to pay extra for seating. My kids are 14 and 16. My kids were upset about it. We were always seated with super crazy kids who would scream, cry, be very noisy. No sleep even during the night flight to Iceland because of it.
I accidentally booked my flight at the wrong dates, realised right away and tried to change/cancel my flight immediately. If you do not buy the cancellation protection, play does not offer any alternatives that make financial sense. I ended up picking the best option for me which was a partial refund. I ended up receiving less than 1/6 of the price I paid for my flight. I ended up having to cancel my trip due to the financial loss. This policy is insane, make sure you are a 100% sure that you have selected the right dates before your booking or buy the hefty cancellation protection. 1 star review, no flexibility or compassion for my situation.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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