Good price
Good price, nice capincrew, nice seats. I always like to fly with PLAY.

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Good price, nice capincrew, nice seats. I always like to fly with PLAY.
I would give my rating of play three stars because, The crew is lovely. The staff around at Play are all lovely but the company policies with refunds And cancellations are the thing that take the two stars off for me :/
Very satisfied to fly with Play. Everything was perfect: nice staff and a good atmosphere. We could charge our phone on board, very fast service onboard also.
I love flying Play especially out of Stewart Airport in NY. The staff are excellent and the planes themselves are clean and comfortable. Plenty of options for food and drinks. I choose to purchase extra legroom seats but the regular seats are plenty big anyway.
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Horrível em todos sentidos staff mal humorado no aeroporto sem vontade de trabalhar odiei
Booking, checking in, dropping bags, boarding, exiting, and baggage pickup was all fast and efficient. Communication before flights was great. Crew friendly and helpful. Possibly the fastest service counter and baggage claim ever experienced.The best mid-budget flight experience in the EU so far.
Flying Play made it affordable for me to visit Iceland as I was able to purchase a roundtrip flight with a checked-in bag at a reasonable price for the dates that worked for me. While on board, I liked the general atmosphere and youthful vibe. I loved the more casual uniforms for the flight attendants and tongue-in-check and fun copywriting job on inflight menu and other onboard items. The branding is also very cool and playful indeed. I was positively surprised that despite being a "low-cost" airline, there was ample legroom and the seat recline feature was available. Since meals are no longer included even on so-called "full service" carriers in Europe, Play did not necessarily feel like a low-cost but more like a regular airline. I assume this is largely due to US flights. I have to also commend the on-time performance on both inbound and outbound flights. So overall, definitely a good value for price.
I paid 3 times for the same bag have the receipts but had no intrest in resolving that. Paid for upgrading my seats but did not get those seats
everything from booking to check-in went smoothly. great prices
No delays, easy booking, friendly staff, good value for money.
Everything was great. No cancellations or delays. Crew members were very helpful and nice ☺️
Flight options are great from Iceland, Booking online is really easy to browse and online check in is perfect as is. Love the positive and relaxed atmosphere from the flight crew. Great job! 👏🇮🇸
They canceled my flight forcing me to pay more with no reasonable explanation or resolution. I booked my flight on April 27th for a September 3rd flight. On June 18th they canceled my flight. They did offer to reroute me, but said I wouldn't get any details for 6-8 weeks, so potentially 1 week before departure. There was no guarantee the alternative transportation would meet any of my needs, or even be a flight! They said it could be a bus, train, or other form of transportation. But... I paid for flights. And I have a 3 year old so without any guarantees that the alternative transportation would be in any way reasonable, I had to accept the refund and book my own flight on another airline which of course cost more than it would have had I purchased it in April as intended. I would not trust this airline again because they don't seem to have any concern about accommodating customers with children and I would be afraid they would cancel another flight with insufficient time to rebook.
We had a good experience with Play as there were no delays or cancellations. Service was friendly and prompt. Communication in advance of the trip was good and check in went smoothly. Unless you are a truly bare bones traveler, I highly recommend doing one of the Play bundles to make sure you can check luggage and choose a seat. The carry on luggage requirements are very strict so you need to be a pro. Also, you must appreciate that you are taking a bit of a gamble as it is difficult to communicate with Play should anything go wrong. We have had relatives who had to cancel their flights due to volcano activity have a difficult time getting refunds. However, our trip was smooth sailing and comfortable. The food is accessible but expensive so bring water and your own food if you can. Also, the red eye was hard to sleep as they don’t turn down the lights for a couple hours and they didn’t require anyone to close their blinds to block the sun.
😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁
When I book a flight with play I am expecting that the plane and the staff members will be from play. Instead for the 4th time in a row I got a different airplane company avion express. The plane is dirty, most of the times it has something major broken inside and when taking off and landing the plane makes alot of noise as if it is going to fall apart. Even the food menus were damaged. Too bad I can't put pictures here. However the avion staff have been always nice and it's the best part from all the experience.
I was wrongly denied boarding by PLAY Airlines staff at Dublin Airport, despite having a valid multiple-entry Schengen visa. Staff falsely claimed my visa was “not activated” and lied about contacting the embassy on a Sunday (when embassies are closed). Their behaviour was unprofessional and felt discriminatory. I have travelled to over 40 countries with various airlines and never experienced such treatment. Other airlines have accepted my documents without issue. This caused me significant extra costs and stress. PLAY needs to properly train their staff on visa regulations and professional conduct to avoid such unacceptable experiences for passengers.
Nice plain with a relax atmosphere
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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