every airplane including hand luggage…
every airplane including hand luggage but Flay they charge me 90 Euros for my hand luggage

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
every airplane including hand luggage but Flay they charge me 90 Euros for my hand luggage
Good price,,,seats are comfy
Would not issue my boarding pass with online checking and closed the ticket counter at airport. Missed flight and cost me thousands to get home
Ich muss leider andere Buchende warnen: Wenn sie nach der Buchung keine Bestätigung der Buchung und auch keine Rechnung ihrer Buchung per email erhalten, bedeutet das nicht, dass es keine Buchung gibt! Ich habe so irrtümlicherweise angenommen, dass die Buchung fehlgeschlagen sei und habe einen anderen Flug gebucht. Die Kosten können natürlich nicht erstattet werden.
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Good communication and website. Clear check in process. Sufficient room for large people.
You should make a bording priority available on every airport worldwide.Its absolutely not fair to have purchased a priority pass and seats and be treated like non priority guest.
Although flight was canceles, his CS was stunning, help from Peter was unique. Definitely recommended company.
Have cancelled all flights to the USA from September 1st. We will end up out of pocket to the tune of thousands, or won't get to see family this year. Choice to communicate with them is WhatsApp with one hour delays for replies, or an AI puffin. Disaster.
Hej Jeg fik i dag at vide, at vores fly til New York aflyses. Jeg valgte muligheden at få refunderet pengene , men har ikke fået en bekræftelse eller pengene tilbage . Jeg håber meget, nogle fra Play ser dette. Jeg har prøvet at kontakte dem på de mulige fora, men uden succes
horrible airline. They have cancelled nearly every flight ive booked with them. almost impossible to get in contact with someone and once you do get in contact they never do anything to help the problem that the airline has caused you. They recently cancelled my flight because they are no longer flying into the airport that I need to fly into. How is it possible to book a flight and then have the airline decide they will no longer fly there? They will not transfer me to another airline flying on the same date. In the two times I have booked with play I have had horrible experiences. I would urge people to spend a little more money to fly with a different airline because it could save you from trouble and stress in the long run.
It went well when we had the terminal right. There was no info on that on the website or the bording paper. But the flight was good and we were happy with our extra leg rom.
Prisen er fin og de fløj til tiden, både til og fra Island
Worst airline to exist. Avoid at all costs. All employees are disgustingly rude. We paid for extra leg room and can't even use it meanwhile others get to use their space for their bags. There's no perks for first class, not even priority boarding. It's so unorganized
Im September 2024 habe ich Hin- und Rückflug von Hamburg nach Reykjavik für Juli 2025 gebucht. Im Januar 2025 wurde der Rückflug annulliert. Wir waren gezwungen, umzubuchen bzw. eine andere Airline zu buchen. Und jetzt – vorletzte Woche – wurde auch noch der Hinflug annulliert, der in nur vier Wochen stattfinden sollte. Auch hier mussten wir erneut auf eine andere Airline umbuchen. Es ist wirklich eine Frechheit! Die Mehrkosten durch die Umbuchungen sind enorm, ganz zu schweigen vom organisatorischen Aufwand. Das geht gar nicht. Das war definitiv das erste und letzte Mal, dass ich diese Airline gebucht habe.
I leasrn by my mistakes. From USA to Paris it was great with a small layover in Iceland. But I wanted to go to Toulouse. I was not able to send my bag all the way to Toylouse and the Air France domastic ticket cost more then the Play ticket. Beware, don't make this mistake.
Flew Play Logan to Paris on 5/25/2025. Good flights. The Airbus is comfortable. The seat cushions are harder that a prison bed. Two legs were late and once we sat an extra 40 minutes. Tough on the backside. 1.5 hour layover was plenty of time for Passport Control (the friendliest agents in the world BTW) and a stop at Keflavick Diner. Cabin crew friendly and attentive. Ordering food though has it's problems. meal "deals" are offered but not entered on the bill correctly. We were also charged for items we did not get. The receipt is emailed so you don't know until later. Working with them to correct this. All in all a good flight. I will use them again.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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