Is good and ok
Is good and ok

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Good low fare airline, service is good and seat space is average. I got a round ticket with cabin bag from Amsterdam to Keflavik for 240€. Play is the first airline I check when I fly this route and they usually have the best prices
When doing the online check-in they "omit" to list the checked in baggage (despite listing the other on-board baggage), which clearly is a way to get you to buy more checked in luggage, which I did - realising my mistake I contacted them immediately (they only have a whatsapp chat, although they do answer quickly, I will give them that) but they refuse to reimburse the extra checked in luggage that I bought by mistake due to them hiding info basically. Pretty disappointed, definitely feels like I was tricked into spending an extra 83€. Their excuse is that luggage is detailed in the booking information... Well I'm sorry for trusting you to give me the correct information during the check in process!!
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On our way to ALC there were a lot of people blocking the hallway while standing and talking, even playing cards, throughout the whole flight and staff did nothing about it (even after asked). It was so uncomfortable to have people constantly squeezing through next to my aisle seat. This does not happen with other airlines - people are asked ti sit unless on way to bathroom. Imagine having someone’s ass constantly in your face! Terrible!
Affordable and on time
While the seat on one of four international flights was poor, the staff and on-time flights was great. And I must add, these were the four best landings I had ever experienced. Good piloting! The lower price made a trip to Germany possible. Thanks Play!
Wir haben Flüge nach Reykjavik gebucht, 2 Monate vor Abflug wurde der Flug storniert ohne Angaben von Gründen und eine alternativ Ziel angeboten oder nach einer Wartezeit von 4 Wochen eine alternative Route nach Reykjavik. Wir haben 4 Wochen gewartet und keine Meldung erhalten, auf Nachfrage hieß es wir müssen uns noch etwas Gedulden. 2 weitere Wochen vergingen ohne Rückmeldung. Das Ende vom Lied war jetzt die Stornierung unsererseits und eine neue Buchung bei IcelandAir. Danke für den Stress :)
I like this company. And I will fly more with PLAY 🫶
The seats are super comfortable and food is good!!looking forward to visit more
Great staff and superb aircrafts (Airbus Neo). Good air quality and easy to to fall asleep :) Would not recommend the chicken tikka though :D
Rien est gratuit dans cette compagnie aérienne. Si votre bagage est un peu plus grand ou vous avez quelques kilos de plus ils font tout pour que vous payer 170 euros à l’aéroport. Je suis partie avec un sac à main à New York et en retour je suis tombé sur une dame qui voulait me faire payer 170 euros à l’aéroport de New York pour la même sac . Les sièges sont serré et pas de verre d’eau dans le cabine . Bref belle image et mauvaise service
Ferðaðist með eldra fólk á mínum vegum 70+ og öll mjög ánægð, gott pláss og þjónusta góð um borð, stundvísi, bording, 40 mín stittra flug en áætlað var gott fyrir okkur farþega.
Shambles ,Booked flights to Boston which they cancelled and rebooked me on flights the day before , not so bad then a month later they cancelled that and no offer of automatic rebooking you had to sort it yourself. There was no available flights for 3 days either side of my original booking, so had to cancel the entire booking. If you are going to use play I would advise paying extra for the option of a refund, but when they do refund you they keep the money you paid for the cancellation protection.
Flying PLAY allows me to visit my Son and his family more! The crew is top notch and the flights are great. Thank you!
Great service to Europe at amazing prices! Flying out of Stewart is actually easier than JFK since it is such a small airport. Be prepared to pay for extras (like drinks & meals), but with their low fares, traveling by PLAY is still a bargain! Clean aircraft with a single class of service. Very refreshing experience.
Good booking experience, new air-crafts and very nice crew members.
Advertising as cheap airline, I was not expecting such a great service. From the booking the flight, to landing. Seats are so comfortable, I have booked 3A seat, with extra leg room and it was so comfortable. There were charging points on the plane, space for mobile phone to watch movies. Would like more products and options on menu, but otherwise it was great flight from Dublin to Keflavik and back.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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