Muy mala atención y resolución de…
Muy mala atención y resolución de problemas. Vuelos retrasados o cancelados y ninguna explicación a los pasajeros.

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Muy mala atención y resolución de problemas. Vuelos retrasados o cancelados y ninguna explicación a los pasajeros.
I had the most awful experience coming back from Baltimore. I had to let my carry on at the gate and could not take all my belongings to France. I was told that my carry on was not registered (which it was when I came, this is very strange). I tried to pay the fee to take my luggage with me but my credit card would not process thru the phone system they were using. I tried many times but it did not work. I asked them to use my card without going thru the phone to make a direct payment. They said it was not possible. The plane was going to depart. I was at the gate and the three play staff told me "either you stay here with your carry on or your take your flight". I could not miss my flight my kids were expecting me. I had to leave my my carry on at the gate. I took Play several times before. Never had such a bad experience before.
Best leg-space of any discount airline.
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Cheap and uncomfortable. Wouldn't recommend for any flight over 3 hours.
Smooth and seamless experience, good service and new planes. Can't really ask for more for a low cost airline.
Vi vil ikke turde bestille billet hos dem igen. Starten af januar bestilte og betalte vi direkte flybilletter til Reykjavik fra Aalborg, men ca. 4 måneder efter modtog vi denne: "We are sorry to inform you that due to necessary changes in our flight schedule, your flight OG960 KEF - AAL will not operate on 23 Aug, 2025 as previously scheduled." De annullerede simpelthen bare afgangen uden forklaring. Da vi både havde bestilt bil og overnatning til den pågældende uge, måtte vi herefter ud i både længere og dyrere (de billigste billetter var selvfølgelig for længst solgt) flyrejse med andet selskab samt dyrere billeje.
Við höfum flogið oft með Play og veljum alltaf þann kost ef við getum. Erum nýkomin úr ferð með Play og eins og alltaf stóðst allt 100% gott á ná sambandi á Faceebook. Play er með einstaklega yndislegt og glaðvært starfsfólk sem skemmir ekkert :) Flottar og rúmgóðar vélar. Takk fyrir okkur við munum fljúga aftur með Play <3
For the price we paid we are very happy with the service. It was cheap and the layover option is super!. I would like to have the option to pay for a bigger sit and having onboard entertainment.
Perfect material, flight and services
The ticket was a great price. I’d never been to Iceland and the free stopover option prompted me to spend a few days in a beautiful country. Airline staff were attentive and helpful with boarding. The airplane was clean and appeared well maintained. Flights were on-time or early. Highly recommend!
Very good price and it was nice we could have a stopover at Iceland. So we had a chance without extra cost to stay a couple of days in Iceland
Os voos diretos para Islândia são excelentes, gostei da pontualidade da companhia. A minha experiência nesta companhia foi positiva. É claro para mim que sou grande o espaço entre pernas podia ser melhor, mas são o normal. O chek-in/entrega das bagagens todo o processo é feito por nós, no entanto têm sempre pessoas para ajudar nesse processo.
thanks is was very good.
Booked, paid in full, confirmed booking. 9 months later, 3 weeks before due to travel the trip of my life, they change not only the airport I was due to land at, but also the date.... to leave a day before and come back 2 days after due date. Only way to contact them was through Facebook..RED FLAG!!! Refused at first to give me a refund as I was unable to accommodate the changes, main one being no hotel available for the extra 3 days/ nights. After explaining the changes were down to them not me, got my refund. Will never book with them again.
No customer service number Arrived at the gate after a delay caused by the Paris metro. Gate agents told me the gate had closed at 12:14 and that I had just missed it. There was a shuttle for the planes right there and they could have let me on without delaying the plane. When I tried to contact customer service, there was only a chat option, no phone number. I didn't hear from them for TWO HOURS!!! Customer service told me the gate closed at 12:15 according to their records which was in conflict with information I received from the folks the ground. They have a hard 15 min deadline for letting people on the plane. It is unclear I missed that deadline given the issues in time keeping. Even though their planes are often delayed on the ground for 30+ mins and arrive early at the destination, they have no flexibility for customers with extenuating circumstances and no recourse. C'mon guys. Do better.
Play airlines is an excellent choice for travelers that want to pay what they want to pay for (“get me from A to B” type) and are willing to travel light. If you want to bring a carry on, I say look somewhere else as it may get more expensive with added luggage fees than other airlines. To me, it suits me well. Just wish Play had an app.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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