Great customer service
Great customer service

FOCO is a leading online retailer specializing in officially licensed fan gear for sports enthusiasts. The company offers a wide range of products, including apparel, accessories, footwear, and collectibles for major sports leagues such as MLB, NFL, NBA, NHL, and MLS, as well as college teams and national teams. Customers can find a variety of items, from clothing and home decor to unique collectibles like bobbleheads and BRXLZ figures, catering to fans of all ages. FOCO’s target market includes dedicated sports fans looking to express their loyalty to their favorite teams and players through high-quality merchandise. By providing a diverse selection of fandom-themed products, FOCO aims to enhance the fan experience, ensuring that customers can find the perfect items to showcase their team spirit. The company's website, foco.com, serves as a comprehensive platform for fans to shop and stay updated on new product releases and special offers.
FOCO receives a mixed response from customers, with many praising the excellent customer service while others express frustration over order issues. Reviewers frequently highlight the helpfulness and professionalism of staff members like Nikki and Julie, who provide timely assistance and resolve problems effectively.
However, a significant number of complaints center around order fulfillment, with customers reporting undelivered products and poor communication regarding pre-orders. Some express dissatisfaction with the lack of phone support, relying solely on email for assistance. Additionally, issues with exchanges and refunds due to inaccurate product measurements have left several consumers disappointed. Overall, while FOCO showcases strong customer service, the persistent order-related problems detract from the shopping experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 100 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 2 |
| Dec 24 | 4.2 | 29 |
| Jan 25 | 4.4 | 26 |
| Feb 25 | 4.3 | 20 |
| Mar 25 | 3.4 | 5 |
| Apr 25 | 4.2 | 5 |
| May 25 | 5.0 | 5 |
| Jun 25 | 1.0 | 7 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“(Reason behind the cancellation my son had already bought the same thing) excellent courteous customer service”
“I reached out to their customer service and the auto-bot responded that I wont receive my pre-order until AUGUST 22nd”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.2 out of 5 (fair) | 3.0 out of 5 (fair) | −13% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: FOCO is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.0).
100 reviews of FOCO. Filter by what matters to you.
My boys are 11 and 14 years old and love these football stadiums! Although the pieces are smaller than what Legos are, it doesn't phase them one bit. It keeps them occupied and quiet while I work from home. FOCO had a one day sale that I couldn't pass up and purchased several more for my boys for next summer break. The discount didn't apply to all of the stadiums I selected so I reached out to inquire and the customer service was friendly and prompt and made it right. Shipping was crazy fast too!
very good quality easy access to costumes services
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The best service I have ever received…. They replaced my item before they received my return, I call that A+ service…..
I recently sent in two emails, one with a question about an order and another with a concern about how FedEx left a package in my driveway on a small pile of snow rather than on my clear porch immediately adjacent to the driveway spot. Mosby and Bianca were both responsive to my items, responding in a timely and satisfactory manner. Thanks both!
Needed assistance splitting my order so that the items in stock were not held up from shipping due to a few items that were pre ordered. Nikki was super helpful in getting those items separated and getting my in stock items sent out to arrive before the Super Bowl.
Our daughter has the Lfc 3d small crest, it fad a fall and we were unable to locate the instructions. After emailing FOCO and true to their word they replied promptly and we're able to forward the building instructions. We are so grateful.
My son found an old brick set he wanted to try to build again but we misplaced the instructions. Customer service quickly responded with a pdf of the instructions! Super impressed ❤️
Amazing customer service When I had a problem with the bag I had purchased this was dealt with quickly and efficiently. Could not fault them would highly recommend.
WE ORDERED A SNOOPY BOBBLEHEAD. IT ARRIVED IN AN EXTREMELY WELL PACKED BOX AND THE BOBBLEHEAD WAS WELL PACKED. UNFORTUNATELY, THE BOBBLHEAD WAS DAMAGED BY THE SHIPPING COMPANY. WHEN I NOTIFIED THE COMPANY, THEY IMMEDIATELY SENT A REPLACEMENT BOBBLEHEAD. OUTSTANDING MPRODUCT AND OUTSTANDING SERVICE!!!
fantastic and quick response to a missing item...cannot fault the customer service. 5 star service
So right around December 22/23 I ordered a Buffalo Bills women’s Sherpa one piece Pajama set for my wife for one more “ last minute gifts”. The “order” arrived about 8 days later and actually turned out to be a totally different item all together, it was a Buffalo Bills helmet Lego/puzzle which was much cheaper than the pajamas that I paid for. I had no choice but to email this company because they have ZERO phone support. A few days later they replied saying they will ship the original item out with 2 day shipping right away. It is now January 15 and nothing from them, no more email responses or anything. I even threatened to turn them into the Attorney General’s office and the BBB and still no response. Terrible “ company “. Probably some scammer operating out of his mother’s basement!
They exceeded my expectations. Please doing business with them and I’d recommend using them. Quality of good excellent.👌 👌👌
I’ve had a few issues with the package coming in broken, but their customer service is top notch and has made the experience absolutely amazing. No hesitation, sent me another one and got it done and I don’t have to wait long for a reply from them. I’ll absolutely be buying from this company again.
We received what is definitely counterfeit merchandise. Our Chicago Bears comforter set says "Ravens" all over instead of Bears.
Unfortunately my package got lost in transit but I reached out to customer service and Nikki was so helpful! They thankfully sent me a new one on them! Will definitely order from here again!
FOCO is a leading online retailer specializing in officially licensed fan gear for sports enthusiasts. The company offers a wide range of products, including apparel, accessories, footwear, and collectibles for major sports leagues such as MLB, NFL, NBA, NHL, and MLS, as well as college teams and national teams. Customers can find a variety of items, from clothing and home decor to unique collectibles like bobbleheads and BRXLZ figures, catering to fans of all ages. FOCO’s target market includes dedicated sports fans looking to express their loyalty to their favorite teams and players through high-quality merchandise. By providing a diverse selection of fandom-themed products, FOCO aims to enhance the fan experience, ensuring that customers can find the perfect items to showcase their team spirit. The company's website, foco.com, serves as a comprehensive platform for fans to shop and stay updated on new product releases and special offers.
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