Fowlers Motorcycles is a prominent motorcycle dealership located in Bristol, UK, offering a wide selection of new and used motorcycles, scooters, and off-road bikes. The company features a diverse range of brands including Honda, Suzuki, KTM, Triumph, Piaggio, Vespa, Aprilia, Moto Guzzi, Artisan, and Husqvarna, catering to both novice and experienced riders. In addition to their extensive inventory, Fowlers Motorcycles provides a comprehensive clothing and accessories department, along with dedicated parts and servicing departments, ensuring customers can find everything they need for their motorcycling needs. The dealership aims to serve a broad customer base, including motorcycle enthusiasts, everyday commuters, and those looking for leisure riding options. Fowlers Motorcycles also emphasizes customer safety and satisfaction, implementing social distancing measures and offering a virtual shopping experience. With a commitment to high-quality service and a wide array of products, the company positions itself as a trusted destination for motorcycle sales and servicing in the region.
Fowlers Motorcycles receives a mix of reviews, highlighting both commendable service and significant issues. Many customers praise the quick dispatch and ease of ordering parts, noting the helpful staff and efficient service, particularly for accessories and replacements.
Reviewers express satisfaction with the professionalism of employees like Tom and Dan, who facilitate smooth transactions. However, there are notable complaints regarding after-sales service, particularly concerning warranty issues. Some customers report difficulties in communication when seeking repairs, with claims of poor customer service and a lack of response to complaints. This inconsistency in service quality creates a divided experience for consumers. Overall, while Fowlers excels in parts and customer interactions, their after-sales support leaves much to be desired.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 124 | 100% | -2.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 4 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 124 most recent reviews.
“Fowlers Kawasaki Steve and Simon are lovely guys can’t recommend them enough”
“I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.3 out of 5 (good) | 3.8 out of 5 (good) | — | 124 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Fowlers Motorcycles is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.8).
124 reviews of Fowlers Motorcycles. Filter by what matters to you.
Ordered some Suzuki bike parts from this company. I needed 2 of the same, next to the part it states x2 in red so I ordered 1 plus £5.50 postage. Only one arrived? When I checked the order I'd only ordered 1 not a pair as it states. I find their parts website confusing. I ordered another one paid the postage again and it arrived next day. Please make your website clearer!!!!
Absolutely fantastic service, I bought my KTM from Dan Perry and he looked after the sale and the aftercare support brilliantly. Nothing was too much trouble, when it is time for my next bike, I wont go anywhere else. I have bought a number of motorcycles and no other dealer comes close !!!
Excellent service good price quick delivery very impressive 👊👊👊
Quick answers to the questions people ask most.
Our business hours may vary by season and day of the week. Please contact us directly or check our website for current operating hours. We recommend calling ahead to ensure we're open, especially on holidays or weekends.
You can find our exact location and directions on our website or by contacting us directly. We're happy to provide detailed directions and landmark information to help you find us easily.
We provide various motorcycle-related services to our customers. For a complete list of our current services and offerings, please contact us directly or visit our location. Our staff can discuss which services best meet your specific needs.
We deal with motorcycles and related products. Please contact us directly to inquire about our current inventory and availability. Our team can help you find what you're looking for or discuss options that might work for you.
We offer motorcycle services to our customers. For specific repair and maintenance needs, please contact us to discuss your requirements. Our staff can provide information about service availability and scheduling.
We accept various payment methods for our products and services. Please contact us directly to confirm which payment options are available for your specific purchase or service. We're happy to discuss payment arrangements that work for you.
Financing options may be available for qualified customers. Please speak with our staff about your financing needs and we can discuss what options might be available. Requirements and terms vary depending on the situation.
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FOWLERS great at selling you a bike but for customer service FORGET IT.... On 1st July 2023 My son bought a 125 moped, his first bike! He was told he would have to wait for 2 weeks before he could pick it up, fair enough. He picked it up on Sat 15th July. He rode it home and then around to a friends house. Sun 16th July... The bike is less than 24 hours old. Nothing!!! The bike wouldn't start. Fowlers were of no help at all. Picture this.. It is pouring down with rain, the friends have had to leave so he is stuck outside. Fowlers helpfully pass the buck and say its a manufacturers fault, then pass over their number. The calls go into the manufacturers. Who make many explanations and eventually they say they will send recovery it may have to be the following day...!!! By now our family are getting v angry (we are miles away and can't recover the bike for him) 3 hours later the recovery guy turns up complaining about having to deal with bikes, and without being able to resolve it or recover it he says he would let someone know. My son is left there in the pouring rain still none the wiser. More calls are made to the recovery company who tell him he will need to pay for the recovery and claim the cost back from Fowlers!?!! I don't think so! FOWLERS are closed so there is no going back to them! After more complaints to the recovery company (6 hours have passed) they eventually send out someone who does know about bikes. The bike is taken to my sons home he is told someone will be in contact. But they don't. So calls go into Fowlers who once again say its a manufacturers problem. My son has to take the day off from work to resolve this. More calls are made to Fowlers. Eventually after a very waffling call from some woman in sales, making out she is doing us a massive favour she sends someone out to pick up the bike. They tell us that someone will be in contact.. But yes you guessed right... Nothing and now they are closed. absolutely useless. If you ever have this Issue call the finance company and put in a complaint to their quality dispute team. That's what we are doing! And they will be on your side as the buyer. I can assure you after this debacle FOWLERS will be keeping the bike. We are getting are money back and will take them to the small claims court for the loss of money re admin fees for taking out the insurance and Loss of earnings for having to take the day off work. It's a real simple process don't be put off just because they are a big company. WE will buy from the manufacturer after all that is where Fowlers fob you off. FOWLERS will tell you that they make checks on a bike before it goes out. Well that's another thing that not true! Don't stand for this kind of rubbish service. After all you wouldn't put up with it anywhere else.
I ordered a new footpeg and it arrived the next day. Excellent service from fowler.
I had the great pleasure of purchasing my Honda NT 1100 from Fowlers in Bristol. Max done his job extremely well with his knowledge of the bike put me at total ease knowing I was getting the right machine for me! The service I received from Max and the team Was absolutely fantastic, I definitely will be purchasing my next bike from Fowlers! Also I had to be kitted out with all my motorbike gear and Luke in the Fowlers shop again was absolutely brilliant, his knowledge was fantastic and made sure I had the right equipment that suited my wallet and bike! I didn't feel at all under pressure like you do in some showrooms and the overall experience was five-star! Thanks once again to Max and Luke, also to the rest of the team in Honda and I apologise I can't remember all your names.
Absolutely brilliant service @Fowlers. We were so happy with the great customer service in your Honda Department! Max and Jesse are a credit to your company!! Loved the atmosphere in the department. No pressure sales just a really chilled relaxed environment. Nothing was to much trouble they fully explained everything to us in great detail. I would definitely highly recommend them. If you want a Honda then these guys are fantastic and knowledgeable. If I could give more Stars then I would!!! Thank you Max and Jesse both great guys
So I bought my ktm rc 125 at fowlers bristol and was told to book in for a service after 600 miles when I rang to book this in I was told that I have to wait 6 weeks. I was not told this by anyone when my bike was delivered. This has left me feeling very angry how am i supposed to go 6 weeks with out a bike
Excellent service, once you but in the make and model of your motorbike they got everything that you need, they keeped me informed on my deliveries and fast and reliable. Some parts obviously need to be ordered in but still very fast and again the team keeped me notified. Many thanks MR W LE-LEAN 👍
Time had come to buy my wife a new motorcycle. We had previously purchased a number of Kawasakis from Steve Hodder both at Fowlers and Bristol Kawasaki before it was acquired by fowlers. So based on the previous excellent dealings with Steve we decided to give fowlers a look. Unfortunately we could find nothing in the Kawasaki range to replace her 650 versys. So we decided to have a look at a Tracer 9 which was perfect . The sale was handled by Adam and I’m pleased to say he kept up the good work that we had experienced with Steve .
Use regularly for bike parts and they're superb. Can be more expensive on some parts but the service, stock availability and quick shipping means they're my go-to for most bike models
If you are considering purchasing a new motorbike… Fowlers is the place to do it! I walked into the showroom to find a great selection of bikes to choose from. I needed a 125 to commute around in and Adam Crowley, who I spoke to, put me straight at ease. At first I wasn’t sure if I could afford the bike of my choice. We spoke through options and came up with the best solution. I got my new Piagott Liberty, after a few weeks of finishing touches in the workshop. My experience was is so positive; Adam kept in contact with me during my wait for the bike, and kept me up to date trying his best to push the date forward so that I could have it as soon as possible. I was so excited when I went in to pick it up and Adam handed me the keys and a fancy fowlers zip book with all the bits and bobs you need. Instantly riding the bike I knew this was the best thing I’ve ever had. Second hand bikes do not compare to a new shinny smooth and quite bike with no faults and warranty. It’s the best feeling, so a special thank you to Adam and the rest of the team at Fowlers for the great advice and customer service.
I recently purchased a Royal Enfield 350 Classic from Fowlers. Ray was extremely helpful from me choosing the bike all through to having it delivered. He is a credit to Fowlers and extremely good at his job. I anticipated a "hard sell" and it was not like that at all. He is extremely knowledgeable and not at all pushy. Absolute pleasure to deal with Ray. Thanks again!
After trying several suppliers it appears the clutch pressure plate I needed for my Honda CBF250 can no longer be ordered. Fowlers got one to me in superfast time.
Recently had my aprilia Tuono serviced. Great service and very reasonable price. Very pleased with the experience and would recommend.
OK ordering spares to collect was fine. But had to wait to be noticed by two staff simply chatting and turning their backs to me. Then when directed to get the spares the staff member actually did not speak at any time, I passed my receipt and sad hello Im here to collect this, the staff member simply took the invoice, went and got the item, passed it to me with not a single word. How is this acceptable. I don't want staff to grovel at my customer feet but I do expect civilised social intercourse from staff. Fowlers is the one place I try to avoid due to the staff. The general manager needs to put them all on customer training. In my job if I acted like that I would be out on my ear, as customer service is paramount in my organisation. Fowlers staff, shape up, if you are anxious of the public, then stay behind the scenes and only put your affable staff to customer facing.
Just plain useless the service dept and the customer assistant on the scooter dept was clueless!! Didn’t know anything about accessories and showed very little interest. Parts counter is good though !
You can reach us by phone, email, or by visiting our location in person. Our contact information is available on our website and business listings. We're here to help answer your questions and assist with your motorcycle needs.
We have experience with various motorcycle brands and models. Please contact us with details about your specific motorcycle to discuss whether we can assist with your service needs. Our technicians can advise you on the best approach for your particular bike.
We carry various motorcycle parts and accessories. Please contact us or visit our location to see our current selection and availability. Our staff can help you find the right parts for your motorcycle or special order items if needed.
Parking information is available when you contact us or visit our location. We can provide details about parking options and any specific instructions for motorcycle parking. Please ask our staff if you have any questions about parking arrangements.
Warranty information varies depending on the specific service or product. Please ask our staff about warranty coverage when discussing your needs. We're happy to explain what warranty options are available for your particular situation.
Fowlers Motorcycles is a prominent motorcycle dealership located in Bristol, UK, offering a wide selection of new and used motorcycles, scooters, and off-road bikes. The company features a diverse range of brands including Honda, Suzuki, KTM, Triumph, Piaggio, Vespa, Aprilia, Moto Guzzi, Artisan, and Husqvarna, catering to both novice and experienced riders. In addition to their extensive inventory, Fowlers Motorcycles provides a comprehensive clothing and accessories department, along with dedicated parts and servicing departments, ensuring customers can find everything they need for their motorcycling needs. The dealership aims to serve a broad customer base, including motorcycle enthusiasts, everyday commuters, and those looking for leisure riding options. Fowlers Motorcycles also emphasizes customer safety and satisfaction, implementing social distancing measures and offering a virtual shopping experience. With a commitment to high-quality service and a wide array of products, the company positions itself as a trusted destination for motorcycle sales and servicing in the region.
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