Recently bought a Vespa for my…
Recently bought a Vespa for my daughter, 3rd bike from Fowlers with a very positive experience with Mike from Triumph and Neil Cairns on the Vespa. Keep up the good work.

Fowlers Motorcycles is a prominent motorcycle dealership located in Bristol, UK, offering a wide selection of new and used motorcycles, scooters, and off-road bikes. The company features a diverse range of brands including Honda, Suzuki, KTM, Triumph, Piaggio, Vespa, Aprilia, Moto Guzzi, Artisan, and Husqvarna, catering to both novice and experienced riders. In addition to their extensive inventory, Fowlers Motorcycles provides a comprehensive clothing and accessories department, along with dedicated parts and servicing departments, ensuring customers can find everything they need for their motorcycling needs. The dealership aims to serve a broad customer base, including motorcycle enthusiasts, everyday commuters, and those looking for leisure riding options. Fowlers Motorcycles also emphasizes customer safety and satisfaction, implementing social distancing measures and offering a virtual shopping experience. With a commitment to high-quality service and a wide array of products, the company positions itself as a trusted destination for motorcycle sales and servicing in the region.
Fowlers Motorcycles receives a mix of reviews, highlighting both commendable service and significant issues. Many customers praise the quick dispatch and ease of ordering parts, noting the helpful staff and efficient service, particularly for accessories and replacements.
Reviewers express satisfaction with the professionalism of employees like Tom and Dan, who facilitate smooth transactions. However, there are notable complaints regarding after-sales service, particularly concerning warranty issues. Some customers report difficulties in communication when seeking repairs, with claims of poor customer service and a lack of response to complaints. This inconsistency in service quality creates a divided experience for consumers. Overall, while Fowlers excels in parts and customer interactions, their after-sales support leaves much to be desired.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 124 | 100% | -2.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 4 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 124 most recent reviews.
“Fowlers Kawasaki Steve and Simon are lovely guys can’t recommend them enough”
“I have been trying to get a few issues resolved under warranty with my Triumph Tiger 1200 GT Explorer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.3 out of 5 (good) | 3.8 out of 5 (good) | — | 124 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Fowlers Motorcycles is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.8).
124 reviews of Fowlers Motorcycles. Filter by what matters to you.
Recently bought a Vespa for my daughter, 3rd bike from Fowlers with a very positive experience with Mike from Triumph and Neil Cairns on the Vespa. Keep up the good work.
I’ve bought a few bikes at Fowlers over the years and have always found them to be really good at what they do. Bikes are always explained with proper handovers and they answer all your questions as they really know the products they sell. Even with follow up contact made a few days after you’ve taken delivery just to see how your getting on and if you have any issues or problems. Can’t think of any dealer who does that and I’ve dealt with quite a few over the years. Fowlers is the perfect place to get your bike. They also have a huge range of clothing and accessories so you’ll always get what you need. You even get 10% off kit if you buy a bike so it’s a no brainer really. Keep up the good work Fowlers!!
I ordered some parts for my Yamaha, online, yesterday afternoon, and, I was amazed and delighted to get them in the post today. Fantastic customer service from Fowlers, thank you.
Quick answers to the questions people ask most.
Our business hours may vary by season and day of the week. Please contact us directly or check our website for current operating hours. We recommend calling ahead to ensure we're open, especially on holidays or weekends.
You can find our exact location and directions on our website or by contacting us directly. We're happy to provide detailed directions and landmark information to help you find us easily.
We provide various motorcycle-related services to our customers. For a complete list of our current services and offerings, please contact us directly or visit our location. Our staff can discuss which services best meet your specific needs.
We deal with motorcycles and related products. Please contact us directly to inquire about our current inventory and availability. Our team can help you find what you're looking for or discuss options that might work for you.
We offer motorcycle services to our customers. For specific repair and maintenance needs, please contact us to discuss your requirements. Our staff can provide information about service availability and scheduling.
We accept various payment methods for our products and services. Please contact us directly to confirm which payment options are available for your specific purchase or service. We're happy to discuss payment arrangements that work for you.
Financing options may be available for qualified customers. Please speak with our staff about your financing needs and we can discuss what options might be available. Requirements and terms vary depending on the situation.
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I have been a loyal customer for 40 years but no more. My last three bike purchases were very unsatisfactory with poor and even dangerous decisions when it came to safety checks carried out during service. For some reason I kept loyal to them but recently they sold on a bike I had pre ordered because another customer was interested in it immediately. I had insisted on delivery the next month which was originally agreed when I made the purchase. They care more about making a quick sale and don't take care during after sale and servicing.
I had a very positive experience purchasing a Piaggio Medley S 125. Neil and his colleagues were very helpful and made the entire experience stress free. They were the only dealer with the model in stock in the UK at the time of purchase, and made the whole process easy and straight forward.
We went to buy a moped for our daughter . Service was amazing .staff were really helpful . We dealt with Neil ,nothing was too much trouble for him . Everything went smoothly and the bike was ready ahead of time and were allowed to pick up early nothing was too much trouble for them . Would recommend to anyone
Ktm walked in staff were to busy chatting I had a wad of cash looking to buy had 1 bike in stock and said I can have in 3 weeks do they wana sell or wat
Having been looking for a Vespa GTS for a few weeks, I found one at Fowlers having sent an enquiry within an hour Neil from Fowlers rang, with a little bit of haggling the deal was done,I collected the vespa it's like new exactly how it was described online and how Neil said it was, I will certainly recommend Fowlers, Neil and the team for such an easy buying experience
OK so although in the past I had absolutely no issues with Fowlers, unfortunately now I wouldn't buy any else from them. I bought my current bike from them just over 2 years ago and it was a year old and it has received numerous warranty replacement parts fitted. 4 months ago one of those parts failed again, but the bike now is out of warranty. I contacted Fowlers and asked there advice, only to be told that because I had not physically paid for the part it only had what warranty was left on the bike, which at time of fitting was last than a month. On there instruction I contacted Yamaha uk who has taken 4 months to get any sort of response from, but who acknowledged that the part is clearly faulty and is a reoccurring issue and it must be investigated. In the meantime I needed the bike serviced and I went to a reputable garage to have this done, but not fowlers. Because of this, Yamaha have said that on fowlers advice that it wasn't serviced by them, they would not say if the bike has been looked after and advised Yamaha not to authorise any further investigations or parts. This is after they fitted a new tyre and scratch the hell out of my wheel and I let them off, the first service should have been done at 600 miles at wasn't done until 1950 miles (prior to my purchasing), to having problems with the bike from pretty much since I bought it.
Really good service from Fowlers today. My new bike was taken there by KTM rescue. I had low expectations as I hadn’t bought the bike from them. However they had fixed it and called me within a matter of just a few hours. Really pleased with their service and will be back in future. Thank you 👍🏻
Amazing customer service. Ordered parts 4.30pm one day, they were delivered to a named neighbour the following morning, with free postage! Excellent.
Absolutely disgusting service!! Booked my bike in over 4 weeks ago for service. Mot. Rear tyre and check brakes. Dropped the bike off evening before. Next day 4pm I had heard nothing so I called to find out service and tyre are all completed but to be informed they could not MOT it as it’s the wrong class. This was not advised on booking or dropping off!! I then phoned back an hour later to be informed they were trying to get it booked in somewhere for MOT and they would call me next morning. 10am today I was called to say that the head race bearings were worn and needed replacement. I asked why this was not mentioned evening before and they couldn’t answer. Bear in mind the bike is less than 3 years old with only 5800 miles on. They tried to explain its wear and tear but how can this be at age and mileage and nothing was wrong when the bike went in. They couldn’t tell me how much it costs as didn’t have a quote ready and also couldn’t tell me what I owed so far. I asked them to check and call me back in half hour. This they did do and quoted £750 for head race bearings plus what I owed. I then informed them that I would collect the bike and get sorted elsewhere. I am a service manager in the motor trade for over 30years and have never seen this disgusting service. On collecting the bike now on ride home the steering is dangerous and was never like this before it went in. I’m now having to sort a dangerous bike out plus get it MOT somewhere else. To top it off they phoned me recently to see if I wanted to trade it in for another!! What an absolute joke!! I will make sure all my family and friends that have bikes through them never to use them for service or repairs!! Very very angry is an understatement!!
Bought a brand new husky from them on saturday..appointment at 11am , actually left at 2pm...no owners manual , service book or anything...it was as if they really were not interested. expected a little more when purchasing a new motorcycle. total lack of interest from the staff...in 50 years of motorcycle riding (and buying) this is the worst experience I have had....
My problem lies with my visit today. My brand new moped wouldn't start today with what look like battery issues. RAC came out after about 3 hours and said it was battery problems. He was brilliant to be fair and offered to relay this to the service team at Fowlers, which he did. Keep the bike running, get it to the service centre. Fine, on my way. I arrive at reception to be greeted by the same guy from Fowlers that I spoke to on the phone. He then proceeded to process my bike or whatever he was doing for a good 5-10 minutes with no communication to me. He then abruptly handed me a form to sign (didn't even say what it was) and asked if I had my key. I asked well, what for? Is it something that's looked at while I wait or am I leaving my bike here? "We'll ask a technician to look at it and let you know." He then walked off and left me waiting... okay... I'll wait then I guess. Waited a good hour with no update and quite frankly no idea what was actually happening in the first place. Asked a member of staff who was doing training and explained the situation (she was brilliant btw!). She said they're still waiting on a technician so might be a while. Absolutely fine, thanks for actually letting me know something! Once it was all done, they replaced the battery after probably 90 minutes of waiting. I said I'm not happy with the fact it broke down to be honest given its a new bike. I said I hope it doesn't happen again because I use it for work. The original agent, who I later found out was the MANAGER retorted, "We tried it in the shop and it started every time." I said well there was obviously an issue because it didn't start earlier did it? "Well it started every time for us... we replaced the battery anyway." So not only had he been rude from the start he's now accusing me of lying? The girl doing training was absolutely fantastic. She may not have the full understanding of processes yet but at least she had great customer service. I think this so called manager needs to take some training from the new girl on how to deal with customers! I hope nobody else has to deal with service like this. After losing a full day's work and waiting several hours to get the bike sorted I'd expect at least decent customer service. Especially because it was a brand new bike that had broken down!
Very pleased with the service provided by Kevin in the KTM department. Many thanks. Pete
Further to my recent review I would like to thank Chris and Sarah for all their efforts I returned my bike and was given a free first service a full tank of fuel and bike cleaner the damaged fairing was ordered and arrived today I am very happy with the customer service and will use them again Thank you.
Outside cafe is great ! Shop service could be better but it is demanding times so an allowance needs to be made for that , world wide shortage of materials & uk staff
You can reach us by phone, email, or by visiting our location in person. Our contact information is available on our website and business listings. We're here to help answer your questions and assist with your motorcycle needs.
We have experience with various motorcycle brands and models. Please contact us with details about your specific motorcycle to discuss whether we can assist with your service needs. Our technicians can advise you on the best approach for your particular bike.
We carry various motorcycle parts and accessories. Please contact us or visit our location to see our current selection and availability. Our staff can help you find the right parts for your motorcycle or special order items if needed.
Parking information is available when you contact us or visit our location. We can provide details about parking options and any specific instructions for motorcycle parking. Please ask our staff if you have any questions about parking arrangements.
Warranty information varies depending on the specific service or product. Please ask our staff about warranty coverage when discussing your needs. We're happy to explain what warranty options are available for your particular situation.
Fowlers Motorcycles is a prominent motorcycle dealership located in Bristol, UK, offering a wide selection of new and used motorcycles, scooters, and off-road bikes. The company features a diverse range of brands including Honda, Suzuki, KTM, Triumph, Piaggio, Vespa, Aprilia, Moto Guzzi, Artisan, and Husqvarna, catering to both novice and experienced riders. In addition to their extensive inventory, Fowlers Motorcycles provides a comprehensive clothing and accessories department, along with dedicated parts and servicing departments, ensuring customers can find everything they need for their motorcycling needs. The dealership aims to serve a broad customer base, including motorcycle enthusiasts, everyday commuters, and those looking for leisure riding options. Fowlers Motorcycles also emphasizes customer safety and satisfaction, implementing social distancing measures and offering a virtual shopping experience. With a commitment to high-quality service and a wide array of products, the company positions itself as a trusted destination for motorcycle sales and servicing in the region.
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