Very good service
Very good service, refitted my new boiler and put the cupboard back. Very efficient and took a lot less time than I thought.

Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
Very good service, refitted my new boiler and put the cupboard back. Very efficient and took a lot less time than I thought.
Quality service from start to finish. The home appointment with Dave Brown was very informative, the installation by the gas safe engineer Graham was clean and efficient and the customer service and communication from the office has been first class
Fantastic experience, all staff very professional and friendly. All questions answered and job completed quickly and efficiently. It's nice to be warm again knowing any problems in the future will be sorted promptly.
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Impressed with this company, spoke one evening and within 24 hrs our new boiler was in After 8 weeks of waiting for parts for our old boiler then to be told it was completely un repairable . We couldn't wait too long for another boiler . The installers were great and within 2 hrs of arrival a new working boiler
The team were so professional and communicative throughout the installation process. It was fitted efficiently and without any issues - A fabulous service.
From initial consultation about the service to installation of the boiler it was all professional, courteous and friendly staff all the way.
Overall good experience from the lads coming to do the boiler to leaving.
Apsolutly first rate service engineer Graham was brilliant he cracked on with the job we hardly knew he was here no disruption to the household and he made hardly any mess and cleaned up afterwards he was brilliant I highly recommend him thank you M. Mears
Ricki and Mitch were a great team who worked non stop to fit our new boiler and replacement radiators. Very helpful in explaining everything and extremely neat, tidying up after their work. Very pleased in all 👍😁
installer arrived promptly the next day, at the time agreed. the young man was swiftly on with his work and did not require any input from our selves once we had shown him where the meters and stop cocks were. work did take longer that advised, 5 hours, 2 were advised prior. area was left clean and tidy. hub and thermometere were not set up and was advised this was simple to do. after many tries that day and the next, it proved impossible. sfter calling gas fasy, a gentleman rang and went through how to reset all the ststems, bolier, hub, etc. this took about 45 mins. all irs running great now.
Rick and Mitch from Gas Fast replaced my system boiler with a combi boiler. They text me to let me know when they would arrive and were on-time. Rick took time to explain how the system worked and how to set up the Hive thermostat. Very tidy workers, wouldn't know they had been. They were done by 2pm.
The 2 gentleman that came to fit my boiler were absolutely fantastic, they are a credit to this company and also the gentleman that sold it to us was great aswell, I cant fault anything.
Excellent service, very polite and helpful sales person, the fitter was punctual, friendly and polite, very satisfied with the whole experience, I would have no hesitation in recommending your company.
We had our new boiler installed yesterday and from initial contact right through the survey, installation and after service call we found the whole journey trouble free. The whole procedure was very friendly, approachable and professional, all our questions were answered. We would highly recommend this company
Had a full upgrade to a combi today by rick and mitch very professional and clean and tidy. Very polite and knowledge about there line of work. Arrived at the time they said would highly recommend 👌
The guy’s turned up on time did the job, all 3 of them were professional and courteous. In and out in less than 3 hours, they cleaned up after the boiler was installed. They explained how to operate it. Not much more i can say, apart from being very happy with the service, Many thanks.
Overall the service was excellent and our installers Josh and Alan was superb keeping us updated every step of the way I will be using Josh for the services and I highly recommend him and gas fast to friends and family.
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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