Had my boiler installed today and I am…
Had my boiler installed today and I am very pleased how efficient the whole process was

Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
Gas Fast receives high praise for its efficient service and friendly staff, with many customers highlighting the professionalism of the engineers during boiler installations and annual services. Reviewers frequently mention the promptness and tidiness of the workers, contributing to an overall positive experience.
However, there are notable complaints regarding customer service and communication, with some consumers feeling misled about eligibility for government schemes and expressing frustration over unresolved issues with their boilers. A few reviews also raise concerns about the company's practices, suggesting that some customers feel pressured to leave positive feedback. Despite these criticisms, the majority of feedback reflects satisfaction with the quality of service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 354 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 5.0 | 2 |
| Feb 24 | 4.4 | 7 |
| Mar 24 | — | 0 |
| Apr 24 | 5.0 | 1 |
| May 24 | 4.1 | 9 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 354 most recent reviews.
“Excellent service from the staff at gas fast, friendly, polite and clean workers, would highly recommend 👍🏻”
“I had my boiler fitted 2 years ago and all been fine up until recently”
354 reviews of Gas Fast. Filter by what matters to you.
Had my boiler installed today and I am very pleased how efficient the whole process was
Arrived on time, both installers were helpful and friendly got the job done and cleared up after themselves. Showed us how to use it and left us very satisfied
We are very happy with the boiler replacement carried out by Gas Fast. The consultant ( sorry, I have forgotten his name) visited our home and explained the payment process and basically how the system works clearly. We were then informed that the replacement would be carried out the next day! The two fitters turned up on time and had the job done in about five hours. There was very little disruption and no mess left behind, and the new system was explained to us before they left. All in all, very happy with the work carried out and would recommend Gas Fast if you need a new boiler.
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The whole thing was quick, efficient and an overall great service. Gary who came out to go through everything was clear and very thorough and a nice chap. The installation lads were very good too and did a brilliant job. Thanks to everyone involved i would recommend you to others with no hesitation.
The guy who came to explain everything was very thorough and easy to understand. No pressure at all. Only thing, the contract was signed and fitting was the following day - no cooling off period. The guys who came to fit the boiler were very professional and tidy. They apologised for not sweeping up outside as it was snowing. Great service.
Advisor was clear and honest about the plan that would work best for us and they fitted our new boiler the next day. Engineer was quick and clean.
my experience with gas fast was very professional from start to finish engineer made sure he left no mess behind would recommend them to friends and family
From the phone call to arrange a visit to the onsite visit to the installation- every person we interacted with was hugely knowledgeable and professional and the installation was super quick and efficient- only two days from our initial meeting- a fully fitted, fully operational super new boiler - can’t recommend this company enough. 3.2.21
New boiler fitted by Rib and his lad. Professional from start to finish. 5*
Excellent service from start to finish. Starting with the Sales Representative, and the Gas Fitter and his apprentice. All were very curtious, mindful and of our property. They were all prompt in turning up for the appointments. The Fitters left everything as clean and tidy as they found it.
Very well organised,from the initial phone call to home visit and then installation. All happened within a week. Friendly representative who gave us all the information we needed to go ahead and sign up for our new boiler package. Now enjoying lovely hot water and a more efficient heating system.
Installation firm arrived at time stated polite,respectful and very helpful. Installation of boiler went very smoothly, and explained everything we needed to know about boiler and how to operate the system ,very smooth from start to finish would recommend this firm
Great lads very polite got job done in one day no problem
From start to finish a first class service. First of all Jamie came to advise on best boiler, demonstrate filter and discuss options to pay. This was a Saturday afternoon and we signed up. The boiler was fitted on Monday by Hason and his assistant. They were excellent fitters, respected our home and made sure we knew how to operate everything before leaving us all working and clean and tidy. It’s been the best experience we could have hoped for and we would definitely recommend Fast Gas to any prospective customers. Thankyou very much
The two engineers were very efficient and arrived at 9.0.a.m and had finished by 2.0.p.m. They explained everything and left no mess
Excellent from start to finish. Dave explained everything in detail and was very helpful. My husband and I thought it was too good to be true. Dave came Wednesday and it was fitted Friday by Rob and his son. What lovely people. It didn’t take them long and there was no mess infact it was even cleaner than before. Well done everybody we will be recommending you to our family and friends. Xxx Paul & Pauline
Thank you gas fast for fitting a new boiler ,the fitters were on site by 9am and finished by 2pm, brilliant workers ,tidy and helpful , will recommend to family & friends ,looking forward to 10 years of trouble free usage , thanks Arnie
Staff friendly and helpful tidy very good
Gas Fast is a review platform that provides consumers with a space to share their experiences and opinions regarding various gas-related services and products. By facilitating honest feedback, the company aims to help users make informed decisions when selecting gas providers, equipment, and related services. The platform allows customers to read and write reviews, fostering transparency and trust in the gas industry. Targeting both residential and commercial customers, Gas Fast enhances the decision-making process by aggregating user-generated content. This approach not only benefits consumers but also assists businesses in understanding customer satisfaction and improving their services. With a focus on reliability and user engagement, Gas Fast is committed to promoting accountability within the gas sector.
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