Gymshark is a leading brand in the sports and recreation industry, primarily known for its high-quality fitness apparel and accessories. The company designs and sells a wide range of products aimed at fitness enthusiasts, athletes, and anyone interested in an active lifestyle. Their offerings include workout clothing such as leggings, shorts, tops, and sports bras, as well as supplements and accessories designed to enhance performance and comfort during exercise. With a strong online presence through their website, gymshark.com, the company caters to a diverse customer base that includes both men and women seeking stylish and functional workout gear. Gymshark focuses on innovation and customer experience, aiming to empower individuals to achieve their fitness goals while fostering a sense of community within the fitness realm.
Gymshark receives a mixed response from its customers, with many praising the quality of their products and the helpfulness of staff, particularly in physical stores. Reviewers express love for the brand, highlighting the great range of products and reasonable prices.
However, a significant number of complaints focus on poor customer service, especially regarding returns and exchanges. Many customers report long wait times for refunds and difficulty in reaching support when issues arise. Instances of lost packages and unresponsive service exacerbate frustrations. While some experiences are positive, the overall sentiment leans negative due to the recurring issues with customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 3.5 | 16 |
| Nov 25 | 2.7 | 44 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The new items arrived fast, and I’m really impressed”
“Ich bin seit vielen Jahren Gymshark-Kunde und habe im Treueprogramm mittlerweile die höchste Stufe erreicht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.6 out of 5 (poor) | 3.3 out of 5 (fair) | — | 60 |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 1.4 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gymshark is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 2.6).
60 reviews of Gymshark. Filter by what matters to you.
It was my first time purchasing from Gymshark. I have bought a Gymshark Everyday Seamless All in One - Black, the material is really soft and it looks great on, the only let down is how see through it is, definitely not squat approved… I have paid £38 for it and was honestly expecting it to be great quality and not so see through.
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 53% are 1–2★.
Gymshark is a leading brand in the sports and recreation industry, primarily known for its high-quality fitness apparel and accessories. The company designs and sells a wide range of products aimed at fitness enthusiasts, athletes, and anyone interested in an active lifestyle. Their offerings include workout clothing such as leggings, shorts, tops, and sports bras, as well as supplements and accessories designed to enhance performance and comfort during exercise. With a strong online presence through their website, gymshark.com, the company caters to a diverse customer base that includes both men and women seeking stylish and functional workout gear. Gymshark focuses on innovation and customer experience, aiming to empower individuals to achieve their fitness goals while fostering a sense of community within the fitness realm.
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