Everyone is super helpful and provide…
Everyone is super helpful and provide grear service at the physical store

Gymshark is a leading brand in the sports and recreation industry, primarily known for its high-quality fitness apparel and accessories. The company designs and sells a wide range of products aimed at fitness enthusiasts, athletes, and anyone interested in an active lifestyle. Their offerings include workout clothing such as leggings, shorts, tops, and sports bras, as well as supplements and accessories designed to enhance performance and comfort during exercise. With a strong online presence through their website, gymshark.com, the company caters to a diverse customer base that includes both men and women seeking stylish and functional workout gear. Gymshark focuses on innovation and customer experience, aiming to empower individuals to achieve their fitness goals while fostering a sense of community within the fitness realm.
Gymshark receives a mixed response from its customers, with many praising the quality of their products and the helpfulness of staff, particularly in physical stores. Reviewers express love for the brand, highlighting the great range of products and reasonable prices.
However, a significant number of complaints focus on poor customer service, especially regarding returns and exchanges. Many customers report long wait times for refunds and difficulty in reaching support when issues arise. Instances of lost packages and unresponsive service exacerbate frustrations. While some experiences are positive, the overall sentiment leans negative due to the recurring issues with customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 3.5 | 16 |
| Nov 25 | 2.7 | 44 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The new items arrived fast, and I’m really impressed”
“Ich bin seit vielen Jahren Gymshark-Kunde und habe im Treueprogramm mittlerweile die höchste Stufe erreicht”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.6 out of 5 (poor) | 3.3 out of 5 (fair) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 1.4 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Gymshark is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 2.6).
60 reviews of Gymshark. Filter by what matters to you.
Everyone is super helpful and provide grear service at the physical store
Had a great first experience ordering from Gymshark for my son’s birthday. I’d ordered the wrong sizes (still picturing him smaller than the giant 16-year-old he is now 🥲), but the return and exchange process was quick, easy, and totally hassle-free—even without the original packaging. The new items arrived fast, and I’m really impressed. Will definitely be shopping with Gymshark again!
I had a great experience with Gymshark’s customer service. When my initial order didn’t arrive, they promptly sent replacements. Once I informed them that I did receive the original parcel, both Suzanne and Christine were incredibly understanding and helpful. Their professionalism and thoughtful approach really stood out and made the whole process stress-free. It’s been a pleasure to experience such outstanding service, especially during my maternity leave. Thank you, GymShark 🫶
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Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 53% are 1–2★.
Good clothes
Absolutely love Gymshark
Mijn artikel had een klein defect. Dit is gelijk opgelost door de klantenservice. Daarnaast werd er heel snel gereageerd. Een hele fijne service
Great products. Would advise not to have your branding on packing
Ordered a few things for my grandson and granddaughter for Xmas was easy to use and the reviews folk left was helpful unfortunately had to return a few things but it was so straightforward as I was panicking got choice of exchange so that was helpful would definitely keep ordering and reading reviews items good quality and ideal for Xmas gifts
I absolutely loved the staff, ever so kind. The fitting cabins were very clean and being able to play with the lighting is awesome! Would come everyday if I could, that gym looks incredible ..
Great products and speedy delivery .
Always love the fit and quality of gym shark clothing it washes so well amd I gym 5 to 6 tomes weekly sometimes 3 times a day so its used alot never looses shape or bobbles.
I LOVE LOVE LOVE this brand!! As an active wear consumer I’ve tried so many different brands but, this is the only one that can really keep up with me in the gym consistently. My favorite is the legacy logo leggings! And I’m PRAYING for some new colors and patterns soon!
Great assortment , the delivery was fairly quick, the product quality is great
I got lots of tops and tshirts and all of em are amazing and fit so perfectly
I went to the shop in Westfield Stratford. My first time…..I was looking for items to buy for my disabled Grandson to encourage him to visit the Gym. I thought the shop was great….plenty of room to look, easy to look at the sizes and I loved the clothing…lots in his size. The staff were really helpful and got me a tape measure and showed me popular items. They have a Wheelchair model in the window….so encouraging. I bought two items and will go back for his Xmas Present.
I had an issue. I used chatbot and it directed me to a person. My issue was resolved quickly. Great customer service.
Gymshark is a leading brand in the sports and recreation industry, primarily known for its high-quality fitness apparel and accessories. The company designs and sells a wide range of products aimed at fitness enthusiasts, athletes, and anyone interested in an active lifestyle. Their offerings include workout clothing such as leggings, shorts, tops, and sports bras, as well as supplements and accessories designed to enhance performance and comfort during exercise. With a strong online presence through their website, gymshark.com, the company caters to a diverse customer base that includes both men and women seeking stylish and functional workout gear. Gymshark focuses on innovation and customer experience, aiming to empower individuals to achieve their fitness goals while fostering a sense of community within the fitness realm.
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