H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele.
The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
H10 Hotels receives a mixed reception from guests, with many expressing significant dissatisfaction. While some reviewers appreciate the beautiful locations and friendly staff, such as at H10 Las Palmeras and H10 Conquistador, the majority report serious issues.
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Common complaints include poor service, unsatisfactory food quality, and unclean rooms, with one guest even finding a cockroach in their bathroom. Many customers feel misled by the hotel’s promises, particularly regarding the quality of accommodations and amenities, leading to feelings of disrespect and disappointment. The Premium Travel Club membership is also criticized as a scam, with complaints about hidden fees and unfulfilled offers. Overall, while there are positive experiences, the overwhelming number of negative reviews highlights substantial concerns about the quality of service and facilities.
H10 Porto Poniente, Benidorm.
This is a nice hotel. Rooms are good and the staff are OK.
It would be fine for a "package" but it isn't ideal for business unless you don't mind late breakfast (08.00) start.
Laundry takes 36 hours.
No water in the gym - there was at the start of my trip but it got taken away.
Parking is an additional cost of 20 -23 Euro a day - depending on who you speak to!
Food is good, but there seems to be a lack of staff for dinner in the evenings, so it can take a while to get a drink - however the bar staff are good.
Nous avons séjourné au H10 Rubicon Palace de Lanzarote. Les enfants étaient ravis et nous aussi. Seul Bémol, la réservation des repas à effectuer tous les jours, certainement liée à la COVID.
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*THE NEGATIVE REVIEWS ARE ACCURATE/TRUE* This isn’t a 5 star barely a 1 hotel. The resort looks good (but rooms dirty) and service is very poor even management.
I waited awhile prior to posting to ensure I wasn’t writing in anger and sheer annoyance. We (me and my fiancé) arrived on Friday March 4th, 2022 and it was so bad we checked out on Saturday March 5th, 2022. We left and went and checked into the Hilton Rose Hall and then proceeded to have a wonderful vacation. I will state this review is only for Ocean Corral Spring. We booked and we paid for a so called king privilege junior suite.
1. Upon arrival we got on their transportation which is shared, BUT what we didn’t realize is it is shared with multiple other properties. This meant even though our flight came in early we sat and waited probably 30 minutes for other planes/passengers to arrive before we could leave. You are basically on a glorified bus that makes stops towards your destination.
2. We arrive at the location and our luggage was taken and sanitized. We were given a drink and the greeting was good. Plus we met the best employee there for our brief stay; Peter the Lead Bellsman. I would recommend they promote him making him the manager and let him train the entire staff even the current manager on customer relations/customer service.
3. From here it went all downhill. The representatives at the privilege desk were mediocre to just down right awful. Their customer service skills are poor and they have no clue on how to resolve issues. *Also, please keep in mind we paid more for the privilege room, amenities, and experience.*
ISSUES:
A) Our so called privilege room was double beds and dirty (I do have pics).
Hair all in the shower, empty beer can on mini bar, both white benches in room dirty. Privilege desk response you can’t book bed types (WHAT?). We travel and this wasn’t our first time at a all inclusive nor in Jamaica. We were there to celebrate a birthday no banner no nothing and they were informed prior to arrival.
B) We are then changed to another room after going back to front desk. I want to note this is afternoon/evening time and we’ve been going since 5am. The privilege rep checks the room and we are transported to the new room after much confusion. We are so tired we just want to get something to eat and go to sleep. The room was ok. She advises she would try and correct issues tomorrow.
C) Went to Route 66. The wait staff was trying but food took forever and the sides were bad. The meat was pretty good.
D) Next morning we open the closet with the safe in it and find a dead cockroach (we have pics). We were just done especially after speaking to a different privilege rep and she was just like oh well really. They did very little and it’s like tell us what you want us to do. They never take ownership or come up with any solutions, but just look at you like deer in headlights. We were only offered an upgrade after we suggested. Never offered to discount or comp the night for all of the issues. We also paid for our own transportation when we left. Just worthless hollow apologies. We asked to speak to manager multiple times and we couldn’t until we are filling out paperwork to check out early. We filled out more paperwork to leave then to check in.
E) Their computer system is apparently antiquated cause I had to write down my card info on paper which screams potential PII issues. They advised that my refund for the remaining nights would be refunded in 10-15 business days after finally speaking with the manager Earl Buchanan. He only came to speak with us after we questioned leaving so much of my personal info behind especially with people who have already proved to be incompetent. As of this day I still don’t have my refund and they have until Friday before there are problems.
F) This was our first time at an H10 property and trust this is our last. We called their 1 800 number and they were just as bad only wanted to tell us to call property. This isn’t a US based company their headquarters are out of Spain.They need to close and retrain across the board.
Reservation booked under my fiancé’s name but we paid for stay with my credit card. You all don’t return emails or calls. I debating whether I’m have to get my attorney involved cause you can’t seem to speak with anyone. I’ll proceed with next steps if money isn’t refunded by Friday March 25,2022 which is 15 business days.
we have just returned from a ten day stay at the fantastic h10 conquistador ,staff were more then helpful ,food and entertainment brilliant ,we did the all inclusive and privilege package and it was great value ,we would also like to thank guest service agent gul kalman and therax for all their help ,we will definitly be returning ,thank you to you all timothy
Do not buy anything
Ocean Riviera Paradise
Roger manager
We bought it 2019 three years membership
And because of covid was able to go only once
Paid $3000 for 3 years
Stayed at H10 Ocean Coral Resort Jamaica and paid for the Privilege upgrade. We got such horrific service and resort management absolutely ignored all issues. Poolside restrooms had no power and you had to leave the door open if you wanted to see so that everyone passing could see you using the restroom. We had to buy our own float for the lazy River at about $40 US per. We were told by the employees there that they get taken and guests just had to buy their own. No coffee for 4 days in our room and no coffee cups for 5 days. Restaurants closed, electricity sporadic. I have no problem paying for a 5 star resort to get the amenities I want but this was a half star at best. Took 2 months to get a refund of our “privilege” cost and that was because I was relentless. I would much rather have had a good vacation. One other note, and I must say there is no ABSOLUTE proof that the parasite infection contracted by one of our party was due to this resort, but it was the only place that fit the criteria of this particular problem that the person was at for the entire year. That was the best estimation by the medical staff that provided treatment upon returning home. Please save yourself the problems and take your business to someone other than this company’s properties.
H10 Oceans Suites een top hotel met geweldige medewerkers
H10 Oceans Suites, Fuerteventura. Wat een fijn hotel is dit. Wij gingen 28 november 2021 voor een week om ons 50 jarig samenzijn te vieren. Tijdens ons eten in het Italiaanse restaurant werden wij getrakteerd op champagne. Na een paar dagen kreeg ik COVID-19 en was er behoorlijk ziek van. Het management en alle medewerkers van dit hotel hebben ons volledig en op een veilige wijze tot over onze oren verwend! Terwijl TUI in geen velden of wegen was te bekennen. Wij zijn het management en medewerkers enorm veel dank verschuldigd. Als je nog twijfels hebt over het hotel, gewoon doen! Je zult er geen spijt van krijgen. Één ding moet je niet doen……… NIET BIJ TUI BOEKEN, WANT DAAR HEB JE HELEMAAL NIETS AAN. Er zijn genoeg andere touroperators waar je dit geweldige hotel kunt boeken
They are not ready for full on business
They need to cut back on occupancy
Get better staff the right cooks
They need Quality service instead of quantity
We were on vacation in Punta Cana with our three children and were offered this membership. It seemed great so we bought it. omg, what a waste of time (6 hours) and money. We came home and tried to book and discovered most of the hotels are meant for families of four. So we call them and ask for help and they advise me to put my young children ( 3, 4 and 10 months) in a separate room. I was in total shock. I asked them if they would put their babies in a separate room and they just told me it's my only option. Also at the hotel, they told us, all inclusive fee is about $53/ person. Lies. We calculate on the website and were at over $5000 for all inclusive in Mexico. They have very poor communication and basically just want your money. once you give it to them, there is noone to help you. Save yourself the head ache, don't sign up for this nonsense, especially if your family is bigger than 4.
We have recently returned from a 10 night stay at H10 suites lanzarote gardens and its the first holiday we have been on where we are pleased to be back home. We booked this holiday due to the adverts saying the pool is heated and photos of rooms made them look nice. The photos were obviously taken about 10 years ago as the rooms are very tired (as mentioned in a few other reviews). The main issue though is the pool temperature, it was absolutly freezing for the time we were there. The hotel was quite busy but there was never anyone in the pools due to the shocking cold temperatures. I bought a digital thermometer while there from a local pharmacy (readily available due to covid) and the water temperature was 19 degrees, uk cold tap water is around 16 degrees so 3 degrees colder thsn your cold tap, this ment our daughter and most of the other kids in the hotel didnt get to use the slides, fountains, pool etc. Swimming/leisure pool water advertised as heated should be around 30-32 degrees. They said the first week “the pools arnt heated and dont know why holiday companies advertise them as heated”, then the second week was told by someone differebt “the pools can only be heated to 22 degrees maximum due to bacteria, what a load of cr4p, bacteria doesnt start to be a problem in water until it gets to mid 40s, but this is what chemicals are for. Joke of a hotel and will never return to a H10 hotel again.
We paid thousands to become "H10 priviledge members" i.e. top shelf alcohol, best rooms with jaccuzzi, great service, etc. Here is what we got. Had to pay extra for our room per night, made and paid our own flight reservations, paid for our ride to and from the airport. To use our "priviledge" we have to call somebody in Dublin who only works between the hours of 8am to 3pm Mon-Fri (no weekends). Made reservations for Ocean Riviera Paradise in Mexico through the H10 service for 2 couples for 10 nights. Had to pay $70. Per night in addition to the thousands I already paid to become a member. I was assured we had a suite with two rooms for both couples. What we got was one room with 2 beds, a balcony with a small hot tub (no hot water and only 2 people at the most could fit uncomfortably), one restroom with a large tub (no hot water). We asked if we could get a second room for the other couple. We were told we had to wait until the following Monday to speak with H10 headquaters to book another room. We were again charged more money for an additional room. This program is not a "Priviledge" program at all. It is a huge scam. Save yourself time and thousands of dollars by using a travel agent to book your next vacation.
Avoid! Lots of rules which are not applied consistently and poor service. Staff are rude, just look at some of the replies they write on trip advisor to see the attitude!
I have just spent a lovely week at H10 Rubicón Palace, Lanzarote. The hotel is large and staff is very busy. The hotel has numerous pools (primarily saltwater which can sting on the skin and gave us an unexpected trip to a doctor's to get a prescription for our son), restaurants and activities for the guest. The primary drawback is that the reception is placed on the 3rd floor in a building far from most rooms AND to make matters worse there is always an extremely long queue up there. You might not think that you need the reception, but it turns out that you do! Pool-towels are handed out at the reception (?!), if you want to play mini-golf you have to get the clubs at the reception, if you want to order a taxi, when you check-in, when you check-out, I also had several trips up there to ask for a blanket for our room. It is really inconvenient that the reception is always so busy, the last thing you want to do when you are on vacation is wait in line. I think it must be an easy thing to fix and I hope that my review here and the one I left with my travel agency get the attention of management. I would definitely add a start to my review if the issue with the reception got solved.
Hola buenas noches , quería informarles de la precariedad laboral que sufren las camareras de piso de sus instalaciones, entro mi pareja a trabajar a través de SHERCO ETT, bien la hicieron un contrato de 6 horas , la coordinadora o suplente llamada Oriana , deja mucho que desear como compañera y como persona , obligaron a trabajar más de 9 horas a mi pareja , dejando por otro lado de recoger a mi hijo del colegio , sin hora para comer , según esta persona ella no comía y tampoco disponían de ese tiempo , se lesionó el dedo , pidió un botiquín y esta persona no solo no se lo proporcionó si no que también le dijo que se mordiera la uña y que así estaban todas , ni una sola ayuda , ni una enseñanza de instalaciones ni un protocolo , nada , no es el mejor trato desde luego para una persona que empieza el primer dia .
Después de realizar todas las habitaciones que le exigieron , al salir al firmar le dijo firmara como que se iba a las 15:00 siendo incierto y que solo la iban a pagar hasta ese horario ,después de la jornada sufrió una luxación cervical y tuvo que ser tratada, bien sepan ustedes que voy a poner en conocimiento de las autoridades pertinentes esta situación que se vive dentro de sus instalaciones así como en las redes sociales u reseñas en Google de su permisividad ante estos delitos de prevaricación . Me gustaría sinceramente que el director o directora del hotel tuviera conocimiento de estos hechos así como una respuesta , siendo un hotel de su categoría y ubicación H10 ALCALA no entiendo como pueden permitir esto.
The H10 Hotels are generally fine - avoid H10 Premium Club
The H10 Hotels are generally fine. About average for an advertised 5 Star location. Difficult to evalaute during COVID since many things are dialed back (as were the prices).
Under no circumstances should you buy into the H10 Premium club. This is a scam and you will regret it. If you go to a sales meeting onsite they have professional closers who will work you over until you sign; and withhold critical information about hidden costs and restrictions. You can vacation cheaper by booking it yourself and avoid the hefty down payment to join this club.
I am writing to express a variety of disappointing daily experiences, we had during our vacation at Ocean El Faro; starting from the moment we check-in to check-out.
Upon arrival, we decided to take our bags with us to change into swim attire. We alerted the bell boy staff that we would bring our luggage back once we change.
Once we were ready, we approached the bell staff to check our luggage and their response was “leave the bags there and you can come get it once your room is ready” without tagging the bags, at their refusal. I reported this to the H10 VIP, Lisette, in which she admitted that was wrong, and she had to escort me to get the bags tagged after-all.
The first night, we decided to try dinner at Route 66. We were sat immediately and orders were taken. However, the wait for actual food was at least an hour and the restaurant was not busy. The customers in another section were all receiving their food quickly. It was not until my girlfriend stated to another staff member that we had been waiting for food for at least an hour and our child was hungry. Still, after that it took more than 30 mins for my food to be served.
The second morning, we tried the Privilege Restaurant only for VIP members. Upon entry, we were given disposable gloves for the buffet and were seated. We waited about 15 minutes without coffee or water and we’re not informed that waiter service or made to order menu was at our disposal. At one point, due to lack of attention, we attempted to serve our own coffee; only then the waiter served it to us.
During noon of the first day, our son wanted nachos. We tried the snack bar located around pools. They told us they didn’t have but the manager (a young lady) informed us they would have it the next day. That was not the case as they told us they didn’t have it and that she never told us that.
The third morning at Privilege, it was the same disenchanting experience. We requested orange juice in both English and Spanish language to no avail.
After breakfast, we ventured to the beach’s VIP section. Upon arrival, I requested towels from a female server. She simply gestured to an empty towel hut. I walked over to seek out my own towels and they were all dirty. Once again, I approached staff regarding the dirty towels and was told “I will have to go get it a the first pools, since they were “all busy” . No remorse, no apology and with complete disregard.
After that situation, I presented my complaints to an H10 rep named Mayra, and after asking, she informed me that these type of complaints were common and handed me a complaint form to complete; again no recourse, no escalation.
On our final morning, my girlfriend went to H10 customer service to request a club cart to transport ourselves and luggage to the lobby. She was informed that it would only be for the luggage and we would have to walk. I saw plenty of other vacationers, including non H10 members, getting transportation to lobby before checkout. Still, no type of cart arrived and we had to walk with our luggage and flag down a cart.
I booked this vacation with expectations of having VIP amenities and treatment. Simple benefits, like waiter service, were not offered at the pool even. I saw several non-h10 members receiving waiter service next to us. Not once did a staff member approach us. I noticed a trend with other vacationers that would offer money to the staff in advance of services. I shouldn’t have to offer money to receive service like a waiter. The purpose of gratuity is to show gratitude for services rendered, not paying a tip beforehand to initiate a service.
I have never been treated in the disrespectful manner in which your property staff repeatedly addressed us. Moreover, as VIP members, this lack of very basic hospitality is completely unacceptable.
Lovely Hotel.
Clean room and easy to check in and out. Staff were polite and dealt with issues quickly. The TV lost power at one point but it was quickly sorted.
Breakfast choice was great. They even had vegan sausages! Price is a little steep on a weekend but mid-week it is 2for1.
The hotel was a 10 min walk from the tube which is great!
View was spectacular too!
Overall, pleasant stay and would return.
H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele.
The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
