H10 Las Palmeras Tenerife
I usually don’t write reviews so it’s my first one. I just came back from the holiday in Tenerife. I’ve stayed at H10 Las Palmeras for 7days on all inclusive basis. Let me tell you, I have never and I mean never experienced anything like that. I travel a lot ( well before covid I used to) I’ve stayed in 4* hotels before and this hotel is far from being 4*. The staff members in the hotel are beyond rude, everything you ask is too much for them. Super super rude and make you feel very uncomfortable. The food is horrible therefore most of the nights we had our dinners elsewhere as they have great places to dine. I can go on and on, but the worst thing was around the covid restriction, which I get. You have to wear mask everywhere in public places in the hotel. Even pool bar when you go to order a drink. Anyway, unfortunately for medical reason I am exempt from wearing a mask and that’s where the issue started. As soon as we arrived to the hotel I was approached by one of the staff members rudely asking me to put my mask on even that I had an exemption badge on. In a very calm and polite way I’ve tried to explain my situation and the reason why I’m not wearing a mask. Eventually the guy left me alone. When we got to our room, 10min later I receive a phone call from a guy stating he’s a manager. He was incredibly rude, asking why I wasn’t wearing a mask, explaining that in Spain I have to obey their rules etc., raising his voice at me. I’ve remained very calm ( it wasn’t easy) and explained the reason why to him as well ( even that I shouldn’t, I don’t need to tell my medical condition to anybody never less a hotel manager). So his response was; if you’re refusing to wear a mask you have to stay in the hotel room, END OFF. Seriously, who speaks to people at this manner. I was shocked the way he spoke to me and handled our conversation. Just WOW. This experience has made me realise that i won’t be coming to H10 hotels and def not the Tenerife one. Also I would never recommend it to my friends or family. People there need to be trained, educated and coached how to speak to people and how to treat people when they come to relax and enjoy the time not to cause more stress. That’s all from me :-)
