H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele. The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
H10 Hotels receives a mixed reception from guests, with many expressing significant dissatisfaction. While some reviewers appreciate the beautiful locations and friendly staff, such as at H10 Las Palmeras and H10 Conquistador, the majority report serious issues.
Common complaints include poor service, unsatisfactory food quality, and unclean rooms, with one guest even finding a cockroach in their bathroom. Many customers feel misled by the hotel’s promises, particularly regarding the quality of accommodations and amenities, leading to feelings of disrespect and disappointment. The Premium Travel Club membership is also criticized as a scam, with complaints about hidden fees and unfulfilled offers. Overall, while there are positive experiences, the overwhelming number of negative reviews highlights substantial concerns about the quality of service and facilities.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 280 | 100% | -0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.6 | 10 |
| Sep 24 | 2.3 | 4 |
| Oct 24 | 3.0 | 3 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | 1.7 | 3 |
| Feb 25 | 1.7 | 3 |
| Mar 25 | 1.4 | 5 |
| Apr 25 | 3.2 | 5 |
| May 25 | 1.4 | 5 |
| Jun 25 | 1.4 | 7 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 280 most recent reviews.
“It would also be great if there could be music on a Friday and Saturday night in the bar, even if it's through a spea...”
“I expected professional and respectful customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.4 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | −26% | 280 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: H10 Hotels is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.7).
280 reviews of H10 Hotels. Filter by what matters to you.
We have been members since 2017 and have upgraded from 1 room to 3 rooms in 2019 and in January 2023 at El Faro we have upgraded to 6 rooms a year. H10 staff were very friendly. Gaby was very helpful and kind. She showed us a master suite. Very nice room facing the ocean. Gaby along with Sol and Frasier were all great. We have traveled to many of H10 hotels and El Faro is one of our favorites.
Estuve en ocean el faro en bavaro de vacaciones con mi pareja excelente la atención de todo el personal siempre a nuestra disposición viven alegres y es muy contagioso y trasmiten mucha alegría todo el personal. Allá me hice socio de premium travel club y mi concierge Fue Rainelis también a la hora que necesitábamos algo siempre a nuestra disposición excelente la atención 100% recomendable y esperamos volver pronto
Para el pasado mês de Febrero fue mi última estadia en Ocean El Faro y como siempre una estadia de 5 Estrella gracias al Servicio de Lissette Ortiz, Supervisora de Sócios de Premium Travel Club. Quien siempre está pendiente de nuestros necesidades. Ya he estado 3 veces y las que faltan. Gracias Lissete por tu ayuda se siempre.
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Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 60% are 1–2★.
We LOVE being members of the Premier travel club! The benefits and services are exceptional! Our bulter Alexander was so efficient and made sure we had everything we needed daily, he made all our dinner reservations each day so we didn't have to worry about the hassle. We signed up in 2017 with Sol Perez who has always felt like a family member, we love her ❤️. Then we met Edwin, who we now also consider family. And this trip, Lissette was amazing!! Showing us the different types of rooms and taking us on a tour, just another family member now. Everyone makes us feel so welcome and so loved. If you are on the fence about the membership, don't be! My 9 day stay at Ocean El Faro was $1780 usd!!! So worth it. We will continue coming back just for the love we receive from our "family"
I visited Ocean El Faro in Bavaro Dominican Republic in August 2022 for 2 weeks and just returned from OEF again on March 17th and had upgraded my membership from Gold to a Platinum Tier. The resort is fabulous and the Staff aka "Mi Familia" are incredible! My Concierge, Raynelis was exceptional. She went above and beyond to ensure my stay was flawless! She worked from the hotel and even contacted me on her days off from her home to ensure everything I needed was provided! It's because of employees like her that I decided to upgrade my membership! A special thanks to her and all the other wonderful staff who made me and my Family fell sooo welcome and right a Home!!!
Ocean el faro. Mi experiencia como socia y miembro de premiamos Travel club ee fantástica mi nombre es margarita soy socia por 8 años despedí el año 2022 ahi ya e estado 2 veces ahí siempre que voy muy contenta encantada cn el trato especialmente de Mi concierge Rosely y mi mayordomo Alexander les recomiendo el hotel y a los chicos mencionados pq saben lo que es tratar al cliente te buscan lo que necesites son lo mejor muy recomendado regreso pronto pk tengo otra semana espero verlos ahí les doy un 10 pk 5 queda pequeño para el hermoso servicio de ellos y demás personal
Yo Sebastián Muñoz estuve durante este mes en el hotel Ocean el Faro. Y me hice socio de Premium travel club y mi concierge fue Raynelis. Muy agradecido por su gestión, siempre preocupada de mi bienestar y de aprovechar los beneficios de ser Privilege. Excelente de todo punto de vista. GRACIAS y con ganas de volver.
We bought the premium package in November 2022 at El Faro. We had the best ever concierge in Rainelis Rosario. She took care of us like if we were family. The hotel is clean, the service is perfect, the food is incredible. We are now in Mexico in Ocean Maya Royale. Very nice place too. We are enjoying our Premium privileges.
Ocean el faro Mi experiencia como socia y miembro de Premium Travel club es fantástica. Mi nombre es Vanessa en noviembre del año pasado me hice socia de premium travel club estuve en ocean el faro en bávaro y desde ese momento he usado la membresía varias veces por ser exacta he visitado el hotel tres veces en un periodo de cinco meses. El ser miembro es fantástico la experiencia a sido encantadora, todo me ha gustado. Mi concierge ha sido Rainelis y Rosely se las recomiendo son las mejores en lo que hacen. Ellas tienen una A+
I made a reservation and was charged immediately. However, I received no email confirmation, I was not able to reach anyone on the phone or via email and after many attempts I just feel this is a scam. The customer service is non existent even before leaving for a vacation...
Customer service fair. Hard to get reservations and slow food service. Understaffed. Would not stay here again. Person for whom I went had a wedding package....evetuthing had to be upgraded. Package didn't even include dance floor. The shining light was Gustavo, the swim up bar bartender. March 2023, ocean Coral & turquesa, Cancun
This was my first time at Ocean El Faro resort, and it was exactly what I was looking for to relax. The hotel is beautiful and nicely kept. The staff was always helpful and professional. Every night they had a show at the theater. There is the Despacio Spa Center, where I had the chance to go to the sauna, steam room and Hydrotherapy and loved it. I will be coming back.
Es wird mit kostenloser Stornierung geworben, aber die Stornierung ist online nicht möglich, die Hotline kann nur neue Buchungen entgegen nehmen und auf E-Mails wird grundsätzlich nicht geantwortet. Sehr enttäuschend, nie wieder!
Holidays in H10 Hotel Atlantic Sunset - Playa Paradiso - What’s going on here? . We checked in yesterday as grand class members and privelege guests. The hotel itself is beautiful - wonderful location - quiet and away from the hustle and bustle. In the evening, the guests have to stay in the hotel but for privelege people, the bars/restaurants close at 9/10 p. m. The bar at the lobby is open but very loud because of the kids club on the floor below. . Guest service is poor, most staff are in a bad mood and our room was poorly cleaned with only beds thrown together. An evening uncovering and changing of the towels or 2nd cleaning does not take place either but it is part of the privelege service. I mean, we payed (for this extras) a lot of money and want therefore a perfect and unforgettable stay. We are used to the excellent service from the H10 Las Palmeras! Always fine, kind and happy staff and at every time you will see the cleaning people in action. . We cannot recommend the Atlantic Sunset; no accommodate from the guest manager. Instead of editing our review internally, we have been asked to make it public. So here it is…
Lucky enough to be able to afford relief from the cold of a British winter and have a break for a couple of weeks in the Canaries sunshine. First decision self-catering or a bit more luxury in a 4* hotel. Luxury of course, now, breakfast only, half board or all inclusive. This only becomes relevant when you discover there’s a whole different level at our hotel, “Privilege” taking up the top three floors and access to all the specialty features advertised that aren’t included with the other options. Getting in front of myself lets go back to the journey. Booking in at Jet2 easy, flight slightly delayed but a good flight arriving just a few minutes late. Quite quickly through arrival and on to the coach to Las Americas. We’re informed by the rep., waiting for people picking up their luggage?? ONE hour later people arrive to fill up the bus. Arrive at 4*/5* H10 Conquistador hotel, I believe this hotel which was built in the 1970s should be 2*/3* and 4*/5* because the 2nd floor where we were placed is no better than a three star. The first room was one of the smallest in the hotel a feature of the shape which creates corners and therefore smaller inner corner rooms with much smaller balcony and no privacy/security screens, these have been retro fitted on most other floors. We had asked for a twin bed room but were too tired to make a fuss when we discovered a very small double bed, however after trying to make the best of it for three nights we asked to be moved and were told it would be next day before that was possible, still it gave us time to pack for the move which we discovered was on the same floor but with a better balcony, still no privacy screens, and twin beds one of which was broken and moved around the room until I added a magazine under one of the legs. Had to call an engineer to set up the safe, which will cost you 36eur, and whilst he was there asked for the tv to be aligned as it looked toward the ceiling, needs a new bracket was the reply, never arrived. As for the curtains which had several hooks missing, the remedy was to use the end hook from the net curtain leaving the curtain hanging oddly and no good for its purpose. The room furniture is tired and chipped and I would describe the beds as the cheapest and most uncomfortable I’ve attempted to sleep on in years, add to this, loose tiles in the bathroom and you can understand why I’m so looking forward to going home tomorrow. Through all this our room cleaner, Decil has done a great job keeping beds and towels changed and I must say the staff have done the best they can in an aging building.
Schönes mangelhaftes Anwesen, am Strand von Gran Canaria, freundliches Personal aber nachts ist die Techno-Party los. Schlaf zwischen 23 und 4 Uhr nachts bei 50dB outside und 38-40 dB inside praktisch unmöglich. Disko-Besitzer vor dem Hotel am Strand hat angeblich Sondergenehmigung bis nachts um 4 Uhr. Angeblich wird auch Polizei bestochen. Klagen vor Gericht sollen anhängig sein. Viel Vertrösten, keine Änderung seit 1,5 Jahren. Geschäftsführer kann sich nicht durchsetzen... Hotel ist daher für Erholung suchende nicht zu empfehlen. Note leider mangelhaft.
These people are stealers. They just approach you next day when they arrive to the hotels and talk about the membership and stuff. They force people to make the decision on that same day, I was one of those people who were fooled by them. I purchased the premium, when I came back to my country and check the airfare when travelling through their hotel chain, it’s more than wherever I buy the packages. So I reach out to them to cancel my policy and return the deposit I made on the premium membership. They begged me to stay there with them. I explained to them my side, the airfare and stuff, I told them it wasn’t beneficial and not worth of. So I request them to return the money back of and deducting the legal fee but they refused. I feel like they legally steal the money from people. Please don’t go to their premium club or listen to what they are say.
We went to the ocean blue and sands Punta Cana, the service was terrible, 2 weeks over Xmas Food- unless you want to que for 1hr plus to eat in any restaurant but the main buffet then it’s the main buffet. Main buffet repetitive food and never more than warm Unless you que to be at the door of other restaurants as they open and still a hour wait, although they claim there is no booking system there seemed to be some back handed tipping going on. H10- the sales people wait for you every morning before and after breakfast to drag you in for a presentation to sell theory premium club. 3hrs later, it’s a total scam! Initially offered us the package for 5k deposit and $300 per month for 5 years we said not interested and the price went down to 2k and $100 per month. But fortunately we saw through the scam and left, there in after when seen by the sales team they was rude and totally blanked us. Balcony door in room had previously been broken into forced open so no longer locked, reported this day 1 of 14, 2 weeks later still not even looked at. Key cards worked occasionally and was often locked out of our room, went back to reception every day to resolve but never was, luckily the broken balcony door was out only way to get into our own apartment. Alcohol- unless you drink from 8am- 7pm constant you might get tipsy; the alcohol drinks are weak to say the least and not good. Take your own if you fancy a decent drink otherwise drink fruit juice. Overall our 2 week holiday in Dominican Republic over Xmas was terrible. The service was the worst we have encountered and would rate this no more than 2 star and that’s being generous. Unless you tipped big and often you did not receive a great service, which is wrong when you’ve already paid 10k plus for apparently a 4 star location.
London Waterloo hotel. Made a booking for two rooms for two nights 20-22 Feb. Expensive. Asked for twin bedded room as was travelling with my son. Unwilling to guarantee twin bedded room said it was ‘subject to availability’ which means can we might be able to make more money if we don’t agree to this request. Given the amount of money spending on room, this was very poor. Staff didn’t seem bothered. It was only when I told the hotel I intended to cancel they suddenly agreed to my request. Disingenuous. I cancelled anyway.
We came to rubicon Palace last year and we really enjoyed it. The food was great. We did notice that some repairs were needed but we thought it was just due to covid. This time we are very dissatisfied. The room was dirty when we arrived. They promised to clean it whilst we went to dinner, they didn't. After 2 more complaints a slight clean was done. Still unsatisfactory. We have a curtain that hangs off the rail. We've had ants and cockroaches in the room. The food is honestly unedible most of time. The pool area is scruffy and loads of tiles missing from the pool. So many trip hazards round the complex due to missing or broken tiles. So many people have had serious accidents it's ridiculous. Everyone u speak to is dissatisfied and disappointed. The WiFi has been broken since we got here. We spoke to a lovely gentleman in public relations called Diego, he promised we would have a daily deep clean in our room and gave us 2 invites to the privilege restaurant. We went back to our room later on and the cleaners had been but had just made the beds. Her dirty dishcloth was still in the same place on the bathroom floor where she left it 2 days earlier. The shower still had our dirty footprints from our shower. The dirty cups were still there. There is no toilet brush in the room so they can't b cleaning the toilet. We will try complaining again to jet 2 but my experience with them suggests they will do nothing. We will never come to a H10 hotel again. I am adding to this review as we have taken the time to bring our concerns to the public relations team again and we cannot fault how the team responded. In particular Diego and Dario. We were upgraded to privilege and have since been treated like royalty. If the hotel does receive some refurbishment then due to the attitudes of the 2 mentioned gentleman, we would love to return.
H10 Hotels is a hospitality company that operates a diverse portfolio of hotels and resorts primarily in Europe and the Caribbean. With a focus on providing quality accommodations, the company caters to both leisure and business travelers, offering a range of services designed to enhance the guest experience. H10 Hotels prides itself on its commitment to customer satisfaction and aims to create inviting environments that meet the needs of its clientele. The company’s offerings include modern amenities, dining options, and recreational facilities, all tailored to ensure that guests enjoy a comfortable stay. H10 Hotels targets a broad audience, from families seeking vacation destinations to corporate clients in need of business accommodations. By maintaining a strong online presence through its website, h10hotels.com, the company makes it easy for customers to explore their options and make reservations conveniently.
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