Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
Hello Services receives high praise for its thorough and efficient cleaning, with many customers noting the exceptional quality of service provided by the staff. Reviewers frequently mention how their homes feel revitalized after a clean, highlighting the professionalism and friendliness of the cleaning teams.
The booking process is described as easy and convenient, with quick responses and clear communication. However, some customers express dissatisfaction, citing issues with incomplete cleaning and unresponsive customer service when addressing concerns. A few reviews also mention unexpected price increases upon arrival, leading to frustration. Overall, while the majority of experiences are positive, there are notable complaints that potential customers should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,036 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.8 | 31 |
| Oct 24 | 4.3 | 40 |
| Nov 24 | 4.5 | 34 |
| Dec 24 | 4.6 | 40 |
| Jan 25 | 3.8 | 30 |
| Feb 25 | 4.3 | 40 |
| Mar 25 | 4.1 | 37 |
| Apr 25 | 4.5 | 60 |
| May 25 | 4.7 | 46 |
| Jun 25 | 4.5 | 30 |
| Jul 25 | 4.5 | 38 |
| Aug 25 | 4.2 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to book, came at very short notice, did a fantastic job and left the oven sparkling clean”
“Avoid at all costs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.
| Company | Overall | Legit | Service | Booking | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.6 out of 5 (good) | 3.6 out of 5 (good) | +5% | 1,036 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.9 out of 5 (fair) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Hello Services is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.6).
500 reviews of Hello Services. Filter by what matters to you.
Ishmael & Ali turned up on time and were very polite. The paths were cleaned. However, if the paths had been covered with years of algae then the pressure washer they had would have been inadequate. The equipment used, bore no resemblance to the web site which states high pressure washing service.
I liked the carpet cleaning service but the rest was very disappointing. The shower glasses and mirrors had soap creases on them, the TV stand and coffee table were wiped with a wet cloth so they also had dry water marks. I definitely wouldn’t use them again
Hired to clean the oven, they actually did a good job at this. However, we had a number of problems with the service. Firstly, they were 1 hour and 20 minutes late. They then broke one of my ornaments when carrying their equipment through, these things happen and luckily it was repairable. They left us with a very messy floor, it was very greasy and slippy also. So we had to hoover and mop after they left. I think they also tipped away some of their chemical water/waste down our toilet as it created a very strange smell and allot of bubbles in the water. We’ve now discovered that our kitchen sink tap is broken, it’s been almost snapped in the middle at the join and then was kind of forced back together. (To cover the fact it had been broken, so it looked ok but as soon as we touched it…it broke) This meant that we’ve only noticed when we’ve come to use the tap the next day. So, it’s going to turn out to be a very expensive experience!! The oven is lovely and clean but overall we would not use them again!!
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As much as they gave a Good clean to my kitchen and bathroom however I paid for my carpet to be cleaned thinking it would be a professional job no it wasn't don't offer a service if you don't use a professional machine , had to do my own carpets after..... also I they took my bleach and toilet roll
Negatives: The clean cost £450 pounds, that is because I bought a deep clean and I added services like cleaning carpets, a sofa, a mattress, blinds and windows, oven etc. Whilst those extras were done fine, the deep clean itself neglected a lot of areas: the entire house was not vacuumed and mopped as you would expect with a deep clean (kitchen floor was not vacuumed or mopped, neither was the entrance way). Bathroom has shelves that were not wiped down or dusted, bathroom bin was left full - actually nearly overflowing. Living room had multiple surfaces that were not dusted. Kids rooms were not dusted. I started off paying for a base deep clean for 3 bedrooms, one bathroom, kitchen, living area even though this house is really only 2 bedrooms, with a tiny box room. Positives: Easy to book, easy to add on the extras (though every tiny things costs - they would not even wipe down walls without charging an additional £30 on top of the £450 I already paid, even though it was a "deep clean") The areas that I did pay extra for, were well done except for the windows where there was a lot of dust. Overall, I wouldn't use this service again. The price is too high for the results in my opinion.
Hello Services is a UK-based company specializing in a wide range of professional services, including end of tenancy cleaning, moving assistance, clearance, and handyman support. The company caters to both residential and commercial customers across the nation, providing reliable and fully equipped teams ready to handle various tasks. With a focus on customer satisfaction, Hello Services offers customized quotes and the convenience of online booking. The company operates seven days a week, ensuring availability for clients who require immediate assistance. All team members are trained, vetted, and equipped to deliver high-quality service, making Hello Services a trusted choice for individuals and businesses looking to simplify their cleaning, moving, and clearance needs. With a strong reputation supported by thousands of positive reviews, Hello Services aims to provide stress-free and efficient solutions for its customers.
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