Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.2	1,036	100%		● Low

4.2 / 5 overall

1,036 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.4
12-month avg: 4.4
All-time: 4.2
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cleaning Services.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Delivery	Trend	Reviews
Hello ServicesThis company	4.2 out of 5 (good)	100 out of 100	4.0 out of 5 (good)	3.6 out of 5 (good)	3.6 out of 5 (good)	+5%	1,036
Fantastic Services	4.8 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	2.9 out of 5 (fair)	4.1 out of 5 (good)	—	1,809
My Home Move Conveyancing	4.7 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	—	—	—	1,004
Klast Home	3.7 out of 5 (good)	100 out of 100	1.2 out of 5 (poor)	—	3.2 out of 5 (fair)	—	1,000
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,000

Bottom line: Hello Services is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 3.6).

Reviews

500 reviews of Hello Services. Filter by what matters to you.

4.2ⓘ

Customer reviews (1,036)

0 reviews in the last 12 months

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Christabel Denholm

1 review

Jul 5, 2025

Featured

It is not a deep clean

It is not a deep clean, just a surface wipe!!

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Emily Masters

1 review

Jun 27, 2025

Absolutely appalling service, legal team now involved

Absolutely appalling service both with their cleaning staff and customer service staff. We organised an end of tenancy clean for the Friday before we moved into our new home, two cleaners came round and preformed this "service". When we arrived at our property the following Tuesday with all our belongings we found that none of the cleaning had been done correctly, we had paid for all carpets to be cleaned, the walls and floors, skirting boards the lot £420 for the whole service. As we where obviously disappointed we agreed to the re clean, being pregnant I could not do a deep clean myself so accepted their offer of a reclean. The staff arrived on the Wednesday, claiming they had not been to the property before when in fact they had. They asked me what needed cleaning so I showed them around the property at this point they went to their car and produced a bottle of Mr muscle, clear plastic gloves and a cloth, no other cleaning products! One of the team stated downstairs with my father to "clean" the oven and I went upstairs to show the other that I did not want the main bathroom cleaned as I had put the cats in there, my partner was in the garden with our son. The member of staff upstairs started laughing and smirking at me, so as is my right I asked him to leave, at which he refused, so I raised my voice so my father and partner could hear me. They had finally left the property and both laughing at me and called their boss. During this time I called their customer service who very rudely told me they wont do anything about it and to continue emailing the customer service agent from before. So I emailed and the response was that I was rude, abusive and refused to let them clean. I have now passed all this onto my solicitor to pursue a full refund, emotional damages and the cost of a new cleaning company to come in and do the job they should have done. Absolutely terrible service and would 100% avoid!

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anthony sanders

1 review

Jun 27, 2025

I wish I could give less than one star!

I wish I could give less than one star! We had a small amount of plastering done and were expecting a new born and decided to get a deep clean. The initial service detail and invoice breakdown were great to understand what service we’d receive, this was before you pay and gave a sense of confidence, but that was the end of the good news! The cleaners arrived and did not complete the majority of what was written in the breakdown we paid £700ish pounds for a sofa cleaning, pavings pressure wash, carpet cleaning and deep clean of the house. In essence we have most of there services a go. Now to the results the pressure washing shows where the just washer was applied and where it wasn’t. The cleaning even commented to my wife they didn’t do a good job or it. Our driveway looks like a zebra! The general cleaning and hoovering was poor, we paid for blinds to be cleaned, which still had dust and marks, skirting and doorway architrave to be cleaned, which were still dusty, and not just one or two but all of them. We found additional marks on the walls were someone must have dragged a blue handled mop or similar against the walls. The bathrooms had the shower with chemical residue left in one and we later found damage the taps on our daughters bath. Again surfaces still showing marks on the floor and cabinets not wiped. The kitchen with cooker cleaning service was more of the same, the table looked like it was too much work to move and clean underneath it (4 person extendable table). The oven still had grease marks around the doors and gasket and the racks were still dirty. The inside of the cabinets which should have been emptied and cleaned were not touched. The sofa cleaning apparently didn’t include giving the sofa or moving the cushions to clean properly as under the cushions when we looked there were still crumbs and a wrapper. The carpet cleaning was intended to be a nice uplift the carpets. I can’t complain they didn’t do them, as they were damp in places, but given the quality of workmanship I do doubt how well they were cleaned, but we didn’t have many stains to check it they were gone. I sent photos around 40 or more on the day to hello service who, initially expressed concern and offered a re clean. I offered for someone to come and check the cleaning and inspect the work completed. We were not interested in trying to organise another clean with a baby due any day. We were then offered if we did not want a re-clean £70 as a good faith offering which I think is insulting. A few weeks went by and I reached out saying we would accept a reclean now our daughter was form and we could manage the time out of the house. I was ignored. I have now emailed again chasing after a couple of months trying to chase a refund or re-clean or we would have to make a claim through small claims court. I have now received an email from the customer services department who are not interested in resolving the issue and have suggested since we have suggesting legal action they will no longer communicate. Not much of a difference given the months with no reply. The sales pitch was very promising, the service provided poor and customer service awful. Buyer beware! I would not use this company or recommend them again!

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Miss Raw

1 review

Jun 24, 2025

Red flag avoid at all costs!!

Avoid this company at all costs - they mess you about big time, won't give you a refund on cleaning not actually done because the cleaners didn't have the equipment! Lets go through it. Booked for Sunday 11AM. 1 cleaner turned up at 12PM, 1 hour late. Said cleaner had *no cleaning products*. A cleaner with no cleaning products. He said he would be back as he had to go get some cleaning products. 1PM a different cleaner arrives.. With no cleaning products. He then explains that the products will be dropped off to him. 2PM - cleaner 2 has now been chilling in my living room on his phone for an hour, and asks me if he can use my sponges and bleach. That's .. Not what I paid for. Nor what is advertised. 2:10PM cleaner 1 comes back and drops off the 'equipment' to cleaner 2. When I say equipment, it didn't actually include any PPE. No gloves, no mask. So as such, cleaner 2 wasn't able to clean the bathroom, which of course I had paid for. He also didn't clean the external windows x 5, or the internal windows, as I had paid for. These two are a mystery as he never stated why, I'm assuming he maybe didn't have that equipment either. He cleaned the carpets at an okay rate - he didn't clean the stairs like you guessed it.. I paid for. The kitchen deep clean consisted of literally just mopping the floor, not pulling out the smallstanding fridge or freezer, like you might expect with a deep clean. A mattress deep clean consisted of literally just wiping it down with an antibacterial wipe.. Which I could have done myself for literally free. So I get in touch with customer service, and after explaining they offer me a reclean, which is fair enough. But considering everything, I absolutely want nothing to do with them and would rather trust someone local and all I want is a refund for the things that weren't actually done. I wasn't asking for a full refund (although the service was shocking enough to warrant that) - I simply wanted a refund for what I was owed - what I paid for and wasn't actually done. They offered me £50. Bare in mind, what I paid for and wasn't done was £162, they offered me less than 1/3 of that. Anywhere else in the world - if you don't actually recieve what you paid for, you are entitled to a refund. But not here folks. Not here. So! With that said, avoid at all costs.

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UYSD

1 review

Aug 8, 2025

Extremely poor service, unprofessional conduct, and false accusations

EDIT: Thanks for your response, it's very interesting. The team were here 4 hours (3:30-7:30pm), 2 people - and it still looks like it's not been cleaned properly (i have lots and lots of photos timestamped right after they left showing how dirty it was and this was AFTER I'd gone round with the lady, anyone interested can have the evidence). I have every right to point out misses areas if paying £320, that's not hostile. I didn't know there was an 'allocated time' but if after 4x2 hours it's still dirty, and I paid £320, that's £40/hour (and according to you that's double time, so you're normally charging £80/hour..wow), plus my items used and taken (yes, no evidence other than one of their buckets with some my stuff, yes, low value but that's entirely besides the point..it's a trust and respect thing), then you've just given more reasons not use you 🤷🏻‍♀️ I rarely leave bad reviews, but this experience warrants a warning to others. I booked a professional deep clean with Hello Services in August 2025, paying over £300 upfront. The clean was far below the standard advertised several areas were left visibly untouched, and I later had to hire another cleaner to finish the job. I also believe some of my own cleaning items were used without permission and not returned. After raising the issue, I expected a professional resolution. Instead, I received condescending responses, an unsolicited partial refund (which I did not agree was full settlement), and the case was abruptly closed. The company even suggested I have a “pattern” of non-payment, which is entirely untrue, this service was prepaid in full. I have since reported the matter through the proper channels and am pursuing a partial refund via my payment provider. This was a disappointing and stressful experience, and I cannot recommend this company based on what I received. Tip: If you’re booking with them, check carefully what’s included, and document everything.

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Charlotte Freaks

1 review

Jun 4, 2025

ABUSIVE STAFF

ABUSIVE STAFF, ILLOGICAL COMPANY AND FLAT LEFT DIRTIER AFTER CLEAN I am writing to respond to the false and deeply misleading statements made in your recent message. To be absolutely clear: your cleaning staff were not only unprofessional but verbally abusive toward myself and my friend during the appointment. One cleaner aggressively pointed her finger in both our faces while shouting, escalating to the point that even our neighbours had to intervene due to the disturbance. This behavior was entirely unprovoked and unacceptable. The claim that we used the property after the cleaning and then asked you to re-clean is completely false. Your team left the flat visibly dirtier than before they arrived – something we documented with time-stamped photographs. This was not a case of minor dissatisfaction – the property was in an unhygienic and unacceptable condition following your service. When we raised these concerns, we were met not with accountability, but with hostility and deflection. We did not “respond aggressively” – we asked the cleaner to clean, since that’s what she’s paid to do and she stated ‘that’s not my job’ then being verbally abused and presented with a flat that was clearly not cleaned to any professional standard. Your attempt to minimize our concerns by framing them as aggression is misleading and dishonest. The notion that we “threatened to report your staff to the police” as a tactic is both insulting and again, false. We made it clear that verbal abuse and intimidation are serious matters, and we had every right to consider further action given the conduct of your staff. Clearly this company love to abuse people! Despite your clear wrongdoing, you offered a mere £20 refund on a £300 service – a token gesture that does not come close to addressing the breach of contract and appalling customer experience. We did not accept this as reasonable Your attempt to reframe this situation by claiming we acted improperly is not only dishonest – it is an attempt to silence legitimate complaints and shift blame for your company’s failings. We stand by our version of events, which are corroborated by witnesses and photographic evidence.

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Month	Average	Reviews
Sep 24	3.8	31
Oct 24	4.3	40
Nov 24	4.5	34
Dec 24	4.6	40
Jan 25	3.8	30
Feb 25	4.3	40
Mar 25	4.1	37
Apr 25	4.5	60
May 25	4.7	46
Jun 25	4.5	30
Jul 25	4.5	38
Aug 25	4.2	21

Hello Services reviews & trust report

Hello Services has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 412 positive reviews

Top complaintsof 83 negative reviews

How it compares

Reviews

Customer reviews (1,036)

It is not a deep clean

Absolutely appalling service, legal team now involved

Alternatives to Hello Services

Fantastic Services

My Home Move Conveyancing

Klast Home

Ingrams Water & Air

Home-Tex.no

Dexters Estate Agents

The CrowdTrust Experience⭐

I wish I could give less than one star!

Red flag avoid at all costs!!

Cancelled 36 hours beforehand

Absolutely terrible service

Awful experience.

Total scam

Extremely poor service, unprofessional conduct, and false accusations

Disgraceful rude service

Incorrect facts in response.

Extremely disappointment

ABUSIVE STAFF

Worst service

I didn’t get value for money I paid for…

Absolutely rubbish

Hi hired your company to do a tenancy…

Place left worse than before and I also have been insulted!

I paid £856 for an end of tenancy…

Booked a deep clean for my elderly mum…

About Hello Services

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