Help Medical Supplies is a dedicated provider of portable and home oxygen concentrators, CPAP machines, and a range of respiratory healthcare products. Catering primarily to individuals requiring respiratory support, the company offers a comprehensive selection of equipment, including travel-sized and mini oxygen concentrators, BiPAP machines, and accessories such as masks and filters. With a focus on affordability, Help Medical Supplies aims to provide customers in New York City and beyond with essential respiratory solutions for both home and travel use. The company also offers various related products, including nebulizers, pulse oximeters, and CPAP cleaning supplies, ensuring a one-stop-shop for consumers seeking reliable and effective respiratory care equipment.
Help Medical Supplies receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Eric and Nick, noting their helpfulness, patience, and quick responses to inquiries.
Customers appreciate the fast shipping and the overall purchasing experience, with several mentioning that their needs were met promptly and efficiently. However, there are significant complaints regarding product quality and customer service issues, particularly concerning defective items and lack of communication. Some consumers report receiving broken equipment and difficulties in obtaining refunds for unsatisfactory products. Overall, while Help Medical Supplies excels in customer service, there are notable concerns about product reliability and order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 160 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | 5.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Fantastic customer service and very fast service”
“WARNING - DON'T DO BUSINESS WITH THIS VENDOR”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 2.9 out of 5 (fair) | — | 160 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Help Medical Supplies is #4 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 2.9).
160 reviews of Help Medical Supplies. Filter by what matters to you.
I bought a Mirage Quattro Full face mask from these people and it never worked out of the box. It leaked so bad it was usless from the first try. When I tried to send it back they refused because it was a "hygienic item" but they never defined what a hygienic item was. The mask cost 50% more than other comparable masks. Do not do business with this company
Eric was helpful and professional. Location is very convenient. Recommended !!!
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Very knowledgeable . Provided amazing deal on airsense 11. Nick offered a great discount of $949
Had a great experience with Nick. Very informative and led me to the right solution
I would like to extend an appreciative thanks to "Jeanette" and "Nick" for their friendly and knowledgable assistance. I suffer from "Long Covid" and after 10 months of recovery, I am ready to get back to work, but I had the most difficult time finding the unit I researched, and Jeanette found me a better alternative in, literally, 10 seconds, it was so fast and Nick text me the specs while I was talking to Jeanette...What a team...and I was able to pay a little extra to get it next day. I am currently functioning with a 80% lung capacity and in order for me to get back some semblance of my life pre-Covid, I needed a POC for recreation, work, traveling etc. Great Big Thanks to Jeanette😇, Nick😇, and HMS🇺🇸💯% Kind Regards Terrance Barrow 08/26/2022
I came to NYC for the weekend realized I forgot my CPAP Power cord. Found Help medical by googling and saw it was fairly close to my hotel--a long walk. So called and Eric said to come right over He had three cords for me to choose from and luckily had the exact one and it was inexpensive too, just $62. So glad I found them.
I came to NYC on a Saturday to move a daughter into college and discovered I had somehow forgotten my CPAP mask. I googled “Resmed suppliers near the East Village” and found Help Medical Supplies. When I called, Eric was so helpful and told me he had just what I needed. When I arrived and picked up the mask, he was such a nice guy and helped me get just the right fit. Thanks Eric for saving me from a weekend of disruptive snoring!
Eric was very helpful and attentive to my requests. I would buy again from him.
Eric was welcoming, honest, and professional. He addressed all my questions and didn't try to upsell me on products I didn't need.
Visited Help Medical today to replace a worn Cpap mask for my husband. Eric was refreshingly knowledgeable and helpful, and spent all the time we needed to get exactly what we needed. The selection was great, but Eric is what will keep us coming back to Help Medical
Unbelievably efficient medical supply company! Customer service was easy to reach; my concerns were addressed and served very quickly. Nick made it easy for me to ask for favors like asking for a Canadian currency quote and invoice. The products i bought were the best-priced i could find online and they were promptly shipped too! Perfect score from me.
Where do I begin. As soon as you step off the elevator your greeted with smiles. Then Eric came in a very timely manner. Very knowledgeable and welcoming. I was having a bad day and could not find what I was looking for. But he had it and made sure I had my supplies. I highly recommend.
Excellent experience, Eric was very helpful and attentive. Had the oxygen machine I needed and I was able to pick up late Friday, truly appreciate it!
Nick was helpful and easy to work with.
Nick was exceptional. After weeks of searching for the portable oxygen concentrator, he had me taken care of in minutes and we received it the following day. I can’t thank him and this company enough.
Help Medical Supplies is a dedicated provider of portable and home oxygen concentrators, CPAP machines, and a range of respiratory healthcare products. Catering primarily to individuals requiring respiratory support, the company offers a comprehensive selection of equipment, including travel-sized and mini oxygen concentrators, BiPAP machines, and accessories such as masks and filters. With a focus on affordability, Help Medical Supplies aims to provide customers in New York City and beyond with essential respiratory solutions for both home and travel use. The company also offers various related products, including nebulizers, pulse oximeters, and CPAP cleaning supplies, ensuring a one-stop-shop for consumers seeking reliable and effective respiratory care equipment.
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