Help Medical Supplies is a dedicated provider of portable and home oxygen concentrators, CPAP machines, and a range of respiratory healthcare products. Catering primarily to individuals requiring respiratory support, the company offers a comprehensive selection of equipment, including travel-sized and mini oxygen concentrators, BiPAP machines, and accessories such as masks and filters.
With a focus on affordability, Help Medical Supplies aims to provide customers in New York City and beyond with essential respiratory solutions for both home and travel use. The company also offers various related products, including nebulizers, pulse oximeters, and CPAP cleaning supplies, ensuring a one-stop-shop for consumers seeking reliable and effective respiratory care equipment.
Help Medical Supplies has a positive customer experience.
Help Medical Supplies receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Eric and Nick, noting their helpfulness, patience, and quick responses to inquiries.
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Customers appreciate the fast shipping and the overall purchasing experience, with several mentioning that their needs were met promptly and efficiently. However, there are significant complaints regarding product quality and customer service issues, particularly concerning defective items and lack of communication. Some consumers report receiving broken equipment and difficulties in obtaining refunds for unsatisfactory products. Overall, while Help Medical Supplies excels in customer service, there are notable concerns about product reliability and order fulfillment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
160
100%
● Low
3.8 / 5 overall
=
160 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2024.
Last 3 months
5.0▲ 2.0
12-month avg
4.6
All-time
3.8
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Mar 24
5.0
1
Apr 24
5.0
1
May 24
—
0
Jun 24
—
0
Jul 24
1.0
1
Aug 24
—
0
Sep 24
5.0
1
Oct 24
—
0
Nov 24
5.0
5
Dec 24
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
Top praiseof 113 positive reviews
Customer service37%
42 mentions
Helpful support30%
34 mentions
Prices & value28%
32 mentions
Delivery24%
27 mentions
“Fantastic customer service and very fast service”
On “Customer service” · Nov 16, 2024
Top complaintsof 46 negative reviews
Shipping48%
22 mentions
Returns39%
18 mentions
Customer service22%
10 mentions
Refund20%
9 mentions
“WARNING - DON'T DO BUSINESS WITH THIS VENDOR”
On “Shipping” · Nov 8, 2021
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
Overall rating and review count for this company and similar companies
I had no idea how to use my mask and cpap machine when I first got them. Rosti at Help Medical Supplies was my hero. He sat with me and went over every aspect of the mask and machine, far beyond the instructional booklets. I was so proud that the second night I could use it for for 9 hours. Rosti was ultra patient and informative. There was not a question he could not answer. He was totally supportive and eager to help. I do not believe you could find anyone with a better attitude. He obviously loves his work.
I was travelling to NY and one of my components was lost in transit.
I reached out to Help Medical and Rosti responded by quickly confirming my specific needs and outlining a plan to have the component delivered to my hotel in time for my stay.
A good nights rest was crucial to my business meetings the next day and Rosti was able to make that happen.
I really appreciate the first class service.
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Worst customer service ever. Would not take a return when I was told by a store employee that we could try the item and return it. It was a backpack for a oxygen machine.
This company shipped me a product that was not what I ordered. It was the same brand and product name, but it was the "portable" version of the CPAP with no humidifier. It was, in fact, so similar that I did not notice the difference right away.
I started using it, and the air flow was so awful that I could not keep it on for more than a few hours at a time. (I had used a different machine successfully in the past, so it's not that I was unaccustomed to using a CPAP mask.) I had to bring it in to my medical provider and they determined that the settings were not what had been specified in the prescription.
When I contacted Help Medical Supplies, they said that because the item had been used, it could not be returned. There was no apology and absolutely no acknowledgment that THEY SENT ME THE WRONG THING. I could understand not accepting, for instance, a used mask... but this is a machine. It could be used by someone who actually wanted a portable CPAP. As it is, I am out $580. Very disappointing and frustrating.
UPDATE: After I was told I could not return the product, I emailed "Colleen," saying, "Thank you for the clarification. I think your company is dishonest and has shameful business practices. The machine you sent me was not only not what I ordered, but it was not calibrated properly. I will be sharing my experience and this opinion via social media." I then got a phone call from a representative of the company who proceeded to ARGUE with me and RAISE HER VOICE, implying that I was stupid for not having compared the picture on the website to what I'd received. Even if that were true, how is that helpful?! "If you'd woulda called us, we woulda corrected it," she said. This woman then said, "COLLEEN TOLD ME YOU WERE GONNA GO ON THE INTERNET AND SLANDER US." Really?! Oh my God. She hadn't even bothered to go online and see if I'd written a review. If she had, she'd have seen that EVERYTHING I SAID WAS TRUE. Dropping this down to one star because of the completely clueless customer service.
(If I'd been in the position of the company, I would have said, "We are so sorry to have shipped the wrong item. Unfortunately the product cannot be returned because it has been used. However, we understand that the error was ours to begin with, and we would like to offer you a $___ credit, or a ___% discount on a replacement product, as an apology.")
It took them 5 days and several unanswered emails and calls before they finally returned my call after I left a message threatening to cancel my order on my Resmed Airsense10 Auto before they called me to say they were going to expedite the shipping on that day. So it took me a week to get my machine. Their web site says they send next business day and will send you an email with all the shipping info. This did not happen in my case. Then when I got it it doesn't have an SD card. I call them and they were very rude about saying manufacturer doesn't include it anymore and what's included is listed on their cite. Also, my machine is not communicating with the myair technology which is one of the reasons for purchasing so I wouldn't have to take things to my doctor. The person at "Help" was very unhelpfull. Maybe, because I'm from the south I expect a little friendlier communication even when it's something you can't help me with and also expect calls and emails to be responded to. If you also expect these things when you purchase items you might look elsewhere.
Excellent service! Everything came came exactly as discussed over the phone. The refurbished unit works great and came with new manual and battery for SimplyGo mini.
I love my machine it’s perfect and I got the best deal ever which Helps a lot because I have no insurance This is the quietest machine ever so make sure u get q everfloits the best and help medical supplies Has been a jem to work with thank u all
I bought a certifies refurbished portable oxygen concentrator with a one year warranty. It arrived with several items missing (external battery, straps, cannulas). Once notified, they did promptly ship the missing items. I used to POC on several occassions, but it didn't increase my oximeter percent. I tried several times, then took the POC to have the oxygen purity measured at a local medical equipment facility which found it to only generate oxygen in the 70-78% range - woefully inadequate. Once contacted, Help Medical claims my warranty is void since I took the machine to an outside vendor. So I'm just screwed.
Jeanette was extremely helpful in getting my Travel CPAP ordered and shipped out pronto. It was refreshing to work with someone who did not need to follow the book and treat you like a number. She gave me multiple options to get the necessary paperwork to her and responded promptly when I did to confirm the receipt.
So far the CPAP has worked as expected. Shipping and packaging were excellent. Based on this sole experience, Help medical delvers on their product and service.
Good company to work with. This was the first time I've ordered a CPAP online. The salesperson,Rosti Tsirulnik, was personable and knowledgeable. Their prices are very competitive. The process from order to delivery was trouble free. I received email notifications in a timely manner. I would recommend this vendor to anyone.
Service was great, I was assisted by Rosti who gave me a great service including a good discount. He also made sure that the order was shipped the same day. Thank you
Avoid this company if you need an expensive product like a non invasive ventilator as they only accept wire transfer, leaving you with no protection and leverage at all. They only accept unopened product for return which is ridiculous as how would you know if it is functional or not without opening the box?? On top of that, if you are lucky not opening the box, a 20% restocking fee will be charged.
I ordered a Trilogy 100 as my mom is in need of the ventilator. She has never used any ventilator but her doctor prescribed this machine.
First, when I asked them whether a mask is required, they said no and only cannula was required. When I received the product, I found I was unable to use it without a mask. Then I ordered the mask from them. I thought that would be all I need and nobody told me a tubing was required until I found out that I was still unable to use it without the tubing. Given the back and forth and their errors, I decided to return the never used / completely new ventilator. When asking about the return, I was told it cannot be returned as the box is open.
The respiratory therapist Alex is very rude, unknowledgeable and unprofessional with no empathy. He kept saying that I did not order the mask from them, which I did! And he kept saying that "most people buy the tubing and mask before the machine" to blame me for their mistakes.
Ordered an AC charger based on their web page which shows the charger and the AC power cord, but there was no power cord when it arrived. Wrote a couple times but I am being ignored completely. I would not have ordered if the power cord was not included. They have since added in bold type to the web page that the power cord is not included but they still show the same picture with the cord. It is deceptive advertising. Do not do business with them.
I purchased a suction device that they took days to even ship. Then they shipped in ground across the country from NJ to CA. I wanted to cancel the order so they charged me a 20% restocking fee. Almost borders on a scam in my opinion.
I wouldn't purchase another thing from this company. I ordered pediatric nasal cannulas and all I keep hearing isthat your order is on its way,but Ihaven't seen a thing,now I'm out 10 dollars-not a lot of money but it's the principle. I sent an e-mail and they never had the common courtesy to answer.This company is a fraud
WOW! ! !
Ordered a new CPAP yesterday at 8:30am and it was delivered at 7:22am this morning. Jeanette was very knowledgable and helpful.
Excellent service, quality products and best price. WOW! ! !
I ordered a specific brand of nasal cannulas for oxygen that I can't get in my area. Help Medical sent a different brand that I don't want and can't use. I telephoned and they said they'd send the correct item and a RMA label. That never arrived. Today I called again, got a run around: they knowingly sent the substitution because they don't have the one I ordered and won't return my money until they get wrong stuff back -- and sent a defective shipping label so they'll probably never get ti. Now they are arguing with me about it. If you get what you ordered, maybe they're ok, but their customer serices is not services it's a RIP-OFF.
This company is a rip-off!!! They charged me $78 for a mask then said it was on backorder. The next week Rusty told me it was lost by fed-ex and he would get one shipped out that day.
Here is the email he sent confirming that
As per our conversation, this is to confirm I will either ship a new package to you tomorrow or locate the current one that was sent out for shipping. By tomorrow, February 5th, 2019 you will have the accurate tracking number for your order. If you have any questions, please do not hesitate to contact me at Thank you.
I called the 5th was assured the package would be shipped that day and I would have it by Friday.
I called the 6th and talked to Janet who informed me there is no way it could be shipped because it is still on back order!
Waiting to see if I get an actual refund, not just a confirmation email stating it will be refunded!!!
Help Medical Supplies is a dedicated provider of portable and home oxygen concentrators, CPAP machines, and a range of respiratory healthcare products. Catering primarily to individuals requiring respiratory support, the company offers a comprehensive selection of equipment, including travel-sized and mini oxygen concentrators, BiPAP machines, and accessories such as masks and filters.
With a focus on affordability, Help Medical Supplies aims to provide customers in New York City and beyond with essential respiratory solutions for both home and travel use. The company also offers various related products, including nebulizers, pulse oximeters, and CPAP cleaning supplies, ensuring a one-stop-shop for consumers seeking reliable and effective respiratory care equipment.
