Help Medical Supplies is a dedicated provider of portable and home oxygen concentrators, CPAP machines, and a range of respiratory healthcare products. Catering primarily to individuals requiring respiratory support, the company offers a comprehensive selection of equipment, including travel-sized and mini oxygen concentrators, BiPAP machines, and accessories such as masks and filters. With a focus on affordability, Help Medical Supplies aims to provide customers in New York City and beyond with essential respiratory solutions for both home and travel use. The company also offers various related products, including nebulizers, pulse oximeters, and CPAP cleaning supplies, ensuring a one-stop-shop for consumers seeking reliable and effective respiratory care equipment.
Help Medical Supplies receives a mix of praise and criticism from its customers. Many reviewers highlight the exceptional service provided by staff members like Eric and Nick, noting their helpfulness, patience, and quick responses to inquiries.
Customers appreciate the fast shipping and the overall purchasing experience, with several mentioning that their needs were met promptly and efficiently. However, there are significant complaints regarding product quality and customer service issues, particularly concerning defective items and lack of communication. Some consumers report receiving broken equipment and difficulties in obtaining refunds for unsatisfactory products. Overall, while Help Medical Supplies excels in customer service, there are notable concerns about product reliability and order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 160 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 5.0 | 1 |
| Apr 24 | 5.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Fantastic customer service and very fast service”
“WARNING - DON'T DO BUSINESS WITH THIS VENDOR”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 2.9 out of 5 (fair) | — | 160 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 5.0 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Help Medical Supplies is #4 of 5 on overall rating in this group. On quality, PRO Test scores higher (5.0 vs 2.9).
160 reviews of Help Medical Supplies. Filter by what matters to you.
Thank you twice over for your fast service. I ordered a CPAP and it came in three business days. It broke. I put my defective CPAP in the mail last Friday and received a new and complete setup with the warming hose and cord in three business days! I never expected a full kit! Thank you, thank you, thank you. I will sleep tonight. Everyone is happy around here! Hilary Conley
Talked with Nick. Received my supplies quickly and accurately. Appreciate good customer service
Best medical supplies team! They are very kind and always attentive from taking your orders to the delivery of the items!
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It's 2022 and they use Covid as an excuse not to take unopened returns. I understand not wanting to take opened product but these medical products take scissors to open there is no reason for a policy like this even if Covid was still a major concern. If it's safe enough to send unopened it's safe enough to return that way.
WARNING - DON'T DO BUSINESS WITH THIS VENDOR. I place an order for two Inogen batteries ($750) on their website. There was no notice they were out of stock, and these batteries were needed for an upcoming trip. They sent me a confirmation saying they were getting my order ready to be shipped. The next day I received a notice that they were out of stock and the batteries would not be shipped for 26 days. The customer service rep suggested I look elsewhere, and call them to cancel if I got the batteries elsewhere. I did find them elsewhere, and they were shipped to me in 2 days. I wanted to receive these batteries to be sure before canceling my Help Medical order. However, on Friday 4 days after my original order Help shipped the batteries. I got the first shipment on Saturday, and of course I could not cancel the Help order since it was a weekend. I called them Monday and was told they have a NO RETURNS policy on all products sold. I never received any information on their policy in any order, confirmation, or during the order process. It is buried on their website, but you will never see it unless you go looking for it. The customer rep was curt and dismissive on the phone. BEWARE HELP MEDICAL. There are many better suppliers with reasonable return policies and much more customer service orientation.
I ordered filters for my Inogen One G3 1-4 LPM and received the filters for the later version. In trying to resolve the issue, a second set of the wrong filters were sent. After numerous calls, the problem persists and my calls are no longer returned. I do not recommend this supplier.
Stay away from this company. I am out $$$. I wish I had read the many negative reviews on them. They immediately replied to my order asking for either a prescription or an id. Id's not proper for obtaining a concentrator. They promptly responded to my prescriptions. That should have been my alert. After receiving my prescriptions they immediately created a UPS Ground shipping ticket and I got an update from UPS with two notices regarding shipments from India. I did not want any shipment from India and attempted to contact the company by email and phone calls the same day which went unanswered for about 23 hours. Later the same day they shipped the item. Now will only refund 80% of purchase price, and they inaccurately calculated the amount--even if only by pennies. Find a responsive company.
I have been dealing with this company for about five years. I have never really had an issue with anything that I have ordered. The prices are good. They ship in a reasonable amount of time (I don't need things overnighted) and they have been responsive to my questions. I have never had an issue. I have only dealt with them online, and it has been hassle free. A few time things seemed slow coming to me were the fault of the carrier, not Help Medical.
I can only warn everybody! STAY AWAY FROM THIS CLIQUE OF UNPROFESSIONAL, INCOMPETENT THIEFS! Ordered a CPAP mask. Delivery was quick but what u got wasn't a mask but a carrying bag. So I called them and got an email next day that the order was now shipped and a return label emailed to me. On that return label I'm still waiting! They also had the address wrong and I was lucky to have received a package at all. Then we started an email correspondence about my address and they were simply too stupid to comprehend, nor even to just copy/paste my address from that correspondence. In that period they created 4! shipping labels, half of them wrong and canceled them all. I demanded a refund and am also still waiting for my money. Don't, DO NOT, give those folks your money! Buy somewhere else!
It is really incredible that they neither pick up phones nor return to e-mails. Although I have chosen the fast shipping option, the products I have requested have not yet arrived. Really stay away from this company, they are totally rogues ...
UPDATE: After the company making contact after this review they have sent out another sprayer and it is working perfectly. If this "company" isnt a scam then why dont they answer emails the contact form on their website or even telephone? Totally agree with previous comments they are using covid 19 to sell products that don't work to scared people. To the unscrupulous people behind this company, if you are legitimate then answer emails
These guys are scam artists. They are using Covid as an excuse to keep your money. RUN!!!! It seems they have fake testimonials on their site, I can't enter mine, all fake
Use Amazon, stay away from these non caring scammers. I ordered a mask on a Wednesday and paid for 2 day FED EX deliver. I received a confirmation email form HelpMedicalsupplies.com stating that my order had shipped and they gave me a tracking number. 5 days later and still no mask, the FED EX tracking number was initiated but showed no movement. I called their company and was told that it was shipping today-5 days after the order. No excuse, no apology-they just don't care. Gal on the phone was professional, but unapologetic. NOT worth the hassle.
I ordered a Resmed mask online and received the wrong size. When I called in they told me I could not exchange it because of Covid-19. Their customer service rep Janette was rude. She said I should have read the fine print on the shipping and returns page. Really? How about putting that message on the payment page in big bold print? I did not even open the sealed package. She did apologize or offer a discount. $115 down the drain. Poor website and terrible customer service. They lost a potential customer for life. Find another reputable company.
My future son-in-law ordered a product from this company. He accidentally ordered the wrong size and immediately contacted the company to exchange it for the correct size. Once they received the product back they claimed that the package was opened and that he had to pay them for him to get the product back. He sent the product back exactly how he received it. This company is nothing but a money hungry scam.
Ordered the wrong size mask it was never sealed to begin with they said return it for an exchange i did that now they said it was opened and it wasent i got it the same way they shipped it now they wont Exchange it and they want me to pay $5.99 to send the same one back thats the wrong size im very unhappy about this and would never recommend them
My fiance ordered a C-Pap mask. He accidentally ordered the wrong size and requested to exchange it for a different size. He was told that he could as long as he sent it back in the same condition that it arrived. He sent it back the exact way he received it. He received an email stating that the package was opened and that he had to pay them to ship it back to him. why would he want something that he could not use? I would never recommend this company to anyone. We will be contacting our bank in the morning to get his refund as well as contacting the attorney General about this company's scams.
I ordered a cpap mask from Help Medical I cut the top off the package and realized I ordered the wrong mask. Sent it back. No Refund. Sent an email. Got one back from " Colleen Van Auken saying they don't refund on an opened item. I said send it back and I will shipping. Email to call them came. I did the last person I talked said they return nothing!! I could not get the mask back or a refund. They steal the mask and keep your money. The WORST company I ever dealt with. Thieves!!!!
I couldn’t be happier with my purchase! The mask I got from here is amazing. Thumbs Up!
Help Medical Supplies is a dedicated provider of portable and home oxygen concentrators, CPAP machines, and a range of respiratory healthcare products. Catering primarily to individuals requiring respiratory support, the company offers a comprehensive selection of equipment, including travel-sized and mini oxygen concentrators, BiPAP machines, and accessories such as masks and filters. With a focus on affordability, Help Medical Supplies aims to provide customers in New York City and beyond with essential respiratory solutions for both home and travel use. The company also offers various related products, including nebulizers, pulse oximeters, and CPAP cleaning supplies, ensuring a one-stop-shop for consumers seeking reliable and effective respiratory care equipment.
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