There is no answer in costumer service…
There is no answer in costumer service in the app

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
There is no answer in costumer service in the app
Everything went fast, but I had a question and it took a few days before 1 of the 3 people who responded, gave me an answer that I could use.
L'assistenza di Heymondo è abbastanza presente e celere nelle comunicazioni, sia telefoniche che Whatsapp. Ho apprezzato la buona volontà degli operatori, in particolare Costantina e Ivano, a seguire da vicino al mio caso. Pur non avendo ottenuto una completa risoluzione al mio problema (purtroppo le cancellazioni dei mezzi di trasporto operate da qualsivoglia vettore, come si evince anche da altre recensioni, non sono coperte dalla polizza), hanno cercato di venirmi incontro. Ho comunque attiva con loro un'altra polizza per un prossimo viaggio, di cui mi auguro di non dover usufruire ;-)
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Although I have used heymondo several times it seems impossible to buy a new insurance within the app. The webpage wasn't much better. It kept resetting the form every time I changed tab. The prices are good. No idea if the insurance is worth anything as I've never tried to make a claim
Buona esperienza con questa assicurazione di cui ho avuto la "sfortuna" di usufruire durante un viaggio in Perù. Call center disponibile e utile, attivazione del medico un po' lenta e poco chiara.
All the glamorous reviews come from the experience of onboarding. Yes signing up is quick. But that is not what an insurance company is about. It is about handling claims. I had one in the past. Not a big issue. But still it took more than three months for an at least partial reimbursement. The issue is not that much of Heymondo. But the insurance companies which are behind. Every claim goes first through Heymondo which they then pass on. If that insurance company does not react, delays cases or cannot be bothered that much, Heymondo is practically helpless. Other than that, Heymondo let delete any below average reviews from trustpilot webpage in the past. Unless the reviewer sends all medical paperwork supporting its claim to trustpilot. Relevant reviewers got contacted by trustpilot. Heymondo knows very well that the vast majority of reviewers will not go through the hassle and will not send their very personal medical docs to some review website either. And as such those reviews were deleted and what stayed were shiny five star ones.
Alla prima richiesta di rimborso dopo anni di polizze si stanno arrampicando sugli specchi per non riconoscere un rimborso di 200 euro per ritardo volo aereo quando è ben scritto sulla polizza. Un mese che faccio richiesta senza ottenere quanto previsto dalla polizza. Chissà se la cosa fosse stata di ben altra entità. Inoltre non esiste un numero di telefono e corrispondi solo via mail. Contattato da un agente che ha fatto il possibile per spiegare la situazione e per venire incontro alle mie richieste. A seguire HeyMondo ha prontamente risposto a tutte le mie nuove richieste per un'eventuale nuova sottoscrizione. Tutto questo mi ha permesso di aumentare la mia valutazione.
In terms of medical issues it works nice. They have 24/7 doctors online and also you can call them 24/7. However, the devolutions service is very bad. I have a bill from 22nd of October that today, 20th of February, still has not been reimbursed. They are not able to reimbursing money in not spanish accounts If you don't have ID from the country. And also, they have problems with comunication through email. El servicio de devolución es nefasto, no pueden reembolsar dinero en cuentas no españolas si no tienes DNI del país. Además he experimentado problemas para recibir emails (me decían que me habían informado por email pero yo no había recibido nada).
Contracting the insurance was nice and easy but I would like to give an opinion after the trip.
Tanto sponsorizzata dagli svariati youtuber ma quello che posso affermare è che, dopo 8 mesi dal sinistro (annullamento viaggio per motivi di salute), non ho avuto risposta in merito alla mia pratica ed all'eventuale risarcimento. Capisco che loro non siano i diretti responsabili (si affidano ad ERGO assicurazioni), ma sono davvero deluso e non credo di consigliare a nessuno i loro servizi. AGGIORNAMENTO Dopo interessamento da parte del team di Heymondo, siamo riusciti ad avere una risposta ed in fine una liquidazione da parte di ERGO assicurazioni. Ringrazio in particolare Giuseppe di Heymondo per la tempestività e la cordialità nella sua assistenza.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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