Easy to navigate and clear information
Easy to navigate and clear information. The app looks reliable

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Easy to navigate and clear information. The app looks reliable
quick solution
Super easy to use the site, compare policies and choose the right insurance for my trip! Would recommend to a friend.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Email from real person
I made a mistake, Heymondo fix it Filling the fields for a new contract, I made a mistake in the CF that did not allow me to use the app: just an email to the support and they fix it so I can leave tomorrow, total relax. Grazie Carlo Rappa
Ho utilizzato Heymondo per assicurare i miei viaggi ormai 8 volte e in tutti i casi sono stato soddisfatto. Fortunatamente non ho avuto necessità di provarla sul campo, ma alcuni conoscenti hanno dovuto farlo e sono rimasti molto soddisfatti. Inoltre, in più di un'occasione ho avuto necessità di contattare il servizio clienti (tramite chat/mail): i tempi di risposta sono stati molto soddisfacenti e l'assistenza molto esaustiva, con spiegazioni chiare ed articolate che mi hanno permesso di effettuare le mie scelte nel miglior modo possibile. In particolare, proprio in questi giorni, ho avuto necessità di contattare l'assistenza clienti per avere aiuto e chiarimenti a causa di un volo cancellato dalla compagnia aerea e per altre informazioni: la signorina Alex ha risposto alle mie richieste, via mail, entro pochissimo tempo (4 o 5 risposte nell'arco di una mezza giornata), in maniera competente, chiara e permettendomi di risolvere il problema e chiarire i dubbi. Sono rimasto molto soddisfatto. Aggiungo che i prezzi per la stipola delle assicurazioni mi paiono molto competitivi, paragonati alle compagnie assicurative che possono fornire un servizio paragonabile (come massimali e tipologia di rimborso). Finora mi ritengo più che soddisfatto. Sapere di partire con le spalle coperte in caso di imprevisti, non è cosa da poco.
Solicitei um esclarecimento sobre a cobertura do meu seguro e fui atendido prontamente.
Ho sottoscritto una polizza annuale multiviaggio con Heymondo. Ho avuto due ‘incidenti’: volo in grave ritardo ed annullamento viaggio. In entrambi i casi ho ricevuto il richiesto supporto da Heymondo ed ho concluso la pratica assicurativa con soddisfazione. Devo fare quindi i complimenti ad Heymondo
Clear, easy to follow process with great comparative benefits.
Easy to navigate website with clear information of coverages. Very easy to complete the payment information. One small feedback. Some consulates require the insurance certificate to also print the "Date of Birth" of the insured for the purpose of Visa processing.
Tuve que hacer unos cambios en el destino y la asistente Diana Batista me atendió por el chat de la página web con una rapidez y profesionalismo al que ya no estamos acostumbrados.
Ho avuto un problema con l'assicurazione, ho sbagliato i tempi di sottoscrizione, l'operatore Ivano, via watsapp è stato cortese, paziente e veloce nel spiegarmi tutto, dandomi tutte le informazioni e procedendo subito al rimborso del premio versato per annullamento assicurazione, sempre a causa dei miei errori. Agenzia corretta la consiglio a chiunque, di nuovo grazie a Ivano
Very easy and fast to complete the information and get your travel insurance policy
Clear and atractive coverage options, Easy selection and buying processes;
Son soddisfatto della procedura che è stata usata per comprare l'assicurazione, molto semplice. È la prima volta per me con Heymondo, le altre volte avevo sempre scelto altre compagnie, mi avevano aiutato per gli ospedali all'estero. Grazie ancora
Detalla de manera clara toda la cubierta. Se ajusta a mis necesides
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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