Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management.
Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance has a positive customer experience.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
Read full summaryShow less
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
1,060 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.1
1,060
100%
+0.1
● Low
4.1 / 5 overall
=
1,060 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.1▲ 0.1
12-month avg
4.0
All-time
4.1
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
4.3
52
Nov 24
3.8
46
Dec 24
4.3
40
Jan 25
4.1
33
Feb 25
4.0
32
Mar 25
3.7
71
Apr 25
4.2
52
May 25
3.6
49
Jun 25
4.3
56
Jul 25
4.1
54
Aug 25
4.0
35
Sep 25
4.2
25
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 373 positive reviews
Easy to use26%
96 mentions
Fast & efficient11%
42 mentions
Website & app9%
34 mentions
Customer service8%
29 mentions
“Easy to navigate and clear information”
On “Easy to use” · Sep 15, 2025
Top complaintsof 113 negative reviews
Customer service14%
16 mentions
Payment issues10%
11 mentions
Refund9%
10 mentions
Scam5%
6 mentions
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
On “Customer service” · Sep 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
Overall rating and review count for this company and similar companies
Premetto che per il mio viaggio di un mese in Sud America ho acquistato il loro pacchetto premium con copertura totale di qualsiasi cosa, spendendo anche un bel po'.
Gli operatori che mi hanno risposto sono stato quasi tutti gentili e disponibili (2 su 3 volte che ho chiamato). Le note positive finiscono qua.
Zero assistenza reale. Mi è stato detto che in seguito al mio infortunio (che se fosse stato grave e avessi dovuto dipendere da Heymondo non credo che sarei qui a scrivere) mi avrebbero prenotato una visita. Dopo 12 ore di attesa richiamo e mi dicono che il famoso referente locale si stava occupando della prenotazione. Da questo referente non ho mai avuto riscontro.
Dopo quasi un giorno intero (in cui la mia situazione medica perdurava) mi sono recato io autonomamente presso l'ospedale. Richiamo e mi dicono di dare tutte le ricevute al referente che mi avrebbe prenotato la visita specialistica, che in ospedale mi avevano prescritto. Si ripete esattamente la stessa cosa, per cui io aspetto un altro giorno e alla fine mi devo arrangiare da solo.
Il costo totale delle visite superava di poco la franchigia (esclusa dal già sostanziale prezzo dell'assicurazione), quindi per evitarmi altre rotture ho preferito lasciar perdere il rimborso che mi avevano offerto.
Soldi buttati, se non avessi avuto l'assicurazione non sarebbe cambiato niente
Ho stipulato una polizza assicurativa con Heymondo prima di partire per un viaggio in Indonesia. Purtroppo, durante il soggiorno a Bali, ho accusato un malessere gastrointestinale e ho cercato di contattare l’assicurazione tramite il servizio di assistenza 24h per sapere come procedere.
Dopo lunghi tempi di attesa senza risposta chiara, ho deciso di rivolgermi direttamente a una clinica locale, senza sapere se fosse convenzionata. Mentre mi venivano somministrati farmaci tramite flebo, ho continuato a tentare di contattare l’assistenza. Tuttavia, ogni volta mi è stato detto che l’operatore non poteva darmi indicazioni precise, e che avrei dovuto anticipare il pagamento, aprire un sinistro sul sito e attendere il rimborso.
Ho aperto il sinistro il 19/08 e ad oggi non ho ancora ricevuto alcuna risposta. Dopo un mio sollecito via email, mi è stato comunicato che i tempi di risposta sono di circa 45 giorni.
Non pretendo un rimborso immediato, ma almeno una conferma che i documenti inviati siano corretti, per evitare che, con il passare del tempo, diventi difficile (se non impossibile) ottenere eventuali integrazioni dalla clinica, che probabilmente non si ricorderà nemmeno chi io sia.
L’esperienza purtroppo è stata deludente, soprattutto considerando che si trattava di un’assicurazione pensata proprio per chi viaggia all’estero.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Durante il nostro viaggio in Giappone, abbiamo avuto bisogno di utilizzare l’assicurazione per nostra figlia di 4 anni. Siamo stati assistiti prontamente, ma ad oggi dopo 3 mesi dalla fine del viaggio non abbiamo ancora ricevuto alcun riscontro nè rimborso nonostante questo rientrasse nella polizza prevista.
We contracted an insurance with Heymondo for a trip to sudamerica. We lost 2 flights with connections, the first one because of rain and the second one because of a technical issue in the plane.
When we sent the claim, heymondo redirected it to IMA Ibérica, a company that has answered with arrogance denning any reimbursement.
For the first flight, we had Iguazu->Buenos Aires->Santiago->Punta Arenas. We missed the 2nd connection due to a storm. They refused to pay anything (not even the lunch), as the initial connection had less than 2h.
On the second, we couldn't take our flight back due to mech issues (Bogotá->Madrid) and were reallocated to a flight Bogotá->London->Madrid. The insurance company payed just for the dinner we had at the airport, refusing to pay the lunch we had in London and the transport between the hotel and the airport.
The only reason not to rate with a single star, is that Heymondo's staff has contacted (and even called) us, but eventually the proposed solution was: please, contact IMA Ibérica again.
In this case, we lost just money and time, but if they treat health issues in the same way, I'd be really worried. Next time, we'll definitely check better who is ultimately responsible and look for the reviews (You can find imaiberica.es in truspilot with a rating of 2.0).
The app did't show me the 2nd plan I subscribed (the one that should be active) and shows me only the first one which was already expired because it was of a previous travel! Please improve the iOS app or the api, the insurance and price are very good I think, but without a good app experience it is almost useless because I wasn't able to see my assurance reference code
Quiero compartir mi experiencia para que otras personas no pasen por lo mismo. La verdad, fue una experiencia frustrante y sobre todo decepcionante. Resulta que contraté un plan más caro porque quería estar bien cubierto, tanto en salud como para proteger mi equipo fotográfico. Sin embargo, cuando llegó el momento de necesitar el seguro, todo fue un desastre. Primero, tuve un problema con una consulta médica. El médico no hablaba bien inglés, y yo tampoco soy fluido, así que hubo una confusión. Le expliqué que me dolía el brazo *desde* el día 12, pero él entendió mal y puso que el dolor había comenzado *hacia* 12 días. Por este error, el seguro no cubrió la consulta. ¿Cómo puede ser que no haya un protocolo para evitar este tipo de confusiones? Piensan que uno tiene ganas de estar de vacaciones y en una clínica? Nunca entendí esto. Pero eso no fue todo. También contraté este plan porque incluía cobertura para mi cámara fotográfica. Cuando el lente se averió, presenté la reclamación, pero me dijeron que no estaba cubierto. ¡Increíble! Pagué por el plan más completo precisamente para evitar este tipo de situaciones. Al final, me quedé sin cobertura médica y sin reparar mi cámara, a pesar de haber pagado un precio alto por el seguro. Me pregunto: ¿qué clase de servicio están ofreciendo? Parece que solo venden promesas, pero cuando las necesitas, no cumplen.
Les recomiendo que lean muy bien las condiciones y piensen dos veces antes de contratar con esta compañía. No quiero que más personas pasen por lo mismo.
¡Ojalá mi experiencia les sirva para tomar una decisión informada! Saludos. I want to share my experience so that others don’t go through the same thing. Honestly, it was a frustrating and, above all, disappointing experience. It turns out that I chose a more expensive plan because I wanted to be well covered, both for health and to protect my photography equipment. However, when the time came to actually use the insurance, everything was a disaster.
First, I had an issue with a medical appointment. The doctor didn’t speak English well, and I’m not fluent either, so there was a misunderstanding. I explained that my arm had been hurting *since* the 12th, but he misunderstood and wrote that the pain had started *around* 12 days ago. Because of this mistake, the insurance didn’t cover the visit. How can there not be a protocol to avoid this kind of confusion? Do they think I enjoy spending my vacation in a clinic? I never understood this.
But that wasn’t all. I also chose this plan because it included coverage for my camera equipment. When the lens broke, I filed a claim, but they told me it wasn’t covered. Unbelievable! I paid for the most comprehensive plan precisely to avoid these kinds of situations.
In the end, I was left without medical coverage and without my camera being repaired, despite paying a high price for the insurance. I’m left wondering: what kind of service are they actually offering? It seems like they only sell promises, but when you need them, they don’t deliver. I recommend that you read the terms and conditions very carefully and think twice before signing up with this company. I don’t want more people to go through the same thing. I hope my experience helps you make an informed decision!
my friend got sick during the trip (she also had the same service as I did) and it was super hard to communicate with you and understand the next steps. not happy with the service.
Lentos para pagar y tramitar la incidencia. No es fácil de contactar si no es por teléfono, todo chatbots.
He contratado una póliza de viaje con ellos y he tenido una incidencia que han aceptado 20 días después y ahora me comunican que tardarán otros 20 días porque no tenían la cuenta bancaria donde hacer el abono.
Ha sido bastante fácil contratar y comunicar la incidencia. Bastante más complicado es que la resuelvan casi 2 meses de gestión.
Efectivamente el 3/1/2025 me habéis enviado un correo electrónico que textualmente dice "que hoy darán la orden de pago, por lo que llegará a tu cuenta en un plazo estimado de 2 semanas. Si pasado este tiempo no te ja llegado, por favor, no dudes en contactar de nuevo". Sin palabras.
Reputo Heymondo una compagnia veramente seria il cui supporto cerca di fare il massimo per aiutare i clienti. Tuttavia, il partner di cui vengono le polizze (Ergo) è uno dei peggiori con cui abbia mai avuto a che fare. A distanza di 9 mesi non vogliono saperne di pagare un sinistro relativo ad un volo in ritardo, usando come scuse le cose più assurde. Impossibile parlare con ufficio liquidazione o con i diretti interessati. Non hanno voluto decretare positivamente nemmeno sotto reclamo IVASS.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management.
Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
