Atención al cliente
Recién he contratado el seguro, por lo que no puedo poner 5 estrellas, pero pongo 4 ya que la atención de Álex ha sido excelente desde el primer momento.

Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
Heymondo Travel Insurance receives a generally positive reception from customers, with many praising the ease of use and clarity of their website and app. Reviewers frequently highlight the quick solutions provided by the support team, noting that the purchasing process is straightforward and efficient.
However, there are significant complaints regarding customer service, with some users describing their experiences as frustrating and unhelpful, particularly when assistance is needed during emergencies. Issues such as slow response times and inadequate support for urgent medical needs are common themes in negative reviews. Despite these criticisms, many customers express satisfaction with the competitive pricing and comprehensive coverage options available.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,060 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 52 |
| Nov 24 | 3.8 | 46 |
| Dec 24 | 4.3 | 40 |
| Jan 25 | 4.1 | 33 |
| Feb 25 | 4.0 | 32 |
| Mar 25 | 3.7 | 71 |
| Apr 25 | 4.2 | 52 |
| May 25 | 3.6 | 49 |
| Jun 25 | 4.3 | 56 |
| Jul 25 | 4.1 | 54 |
| Aug 25 | 4.0 | 35 |
| Sep 25 | 4.2 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to navigate and clear information”
“I immediately contacted the insurer’s medical chat, and the doctor there advised me to call their customer service fo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Website & app | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.6 out of 5 (good) | 4.2 out of 5 (good) | +2% | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Heymondo Travel Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.6).
500 reviews of Heymondo Travel Insurance. Filter by what matters to you.
Recién he contratado el seguro, por lo que no puedo poner 5 estrellas, pero pongo 4 ya que la atención de Álex ha sido excelente desde el primer momento.
Durante mi viaje de familia tuve que usar el servicio de Heymondo. La respuesta fue rápida, me enviaron un médico, una enfermera y un traductor al hotel. El diagnóstico fue rápido y el tratamiento eficaz. Desde el hospital me facilitaron la medicación necesaria.
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I’m glad to say that I need to update my initial negative review! I wanted to file a claim with Heymondo after my flight was cancelled and rescheduled, which caused unexpected expenses for hotel and transport. Initially, there was a misunderstanding during the chat support that refused my request, but once clarified by phone and email, the team was very helpful and guided me step by step through the claim process. Thanks to their support, I was able to submit all the required documents and quickly receive reimbursement for my expenses. The only feedback I have is that it should be easier to open a claim after the official end date of the trip, as sometimes it is impossible to anticipate certain expenses that occur after the expected return date. Overall, I appreciate their assistance and prompt resolution of my case.
Obtaining the insurance is very easy, and if you make a mistake in the details and ask them to correct it they will (like, listing the wrong country). But I've never made a claim so I guess that's the real test.
Contratación muy sencilla y coberturas bien indicadas y esquematizadas. La póliza llegó por email al instante.
Felt sick while traveling to Mexico. None of the doctors were available for consultation in the text chat but at least they arranged a visit to a nearby hospital within about 1 hour and I didn't have to pay anything (consultation with a doctor and medical treatment)
L'assicurazione in sé si presenta chiara e l'app è molto utile, è facile contattarli e aprire un sinistro. L'unica cosa che non mi è piaciuta è che la sezione "ritardata partenza volo" non copre il caso in cui la compagnia aerea annulli il volo e te ne assegni uno nuovo per cui non ci hanno rimborsato la prenotazione dell'hotel che abbiamo perso. Come sempre, bisogna leggere bene ogni punto.. Abbiamo avuto fortuna in quanto il nostro caso specifico ricadeva in uno di quelli coperti dalla normativa dell'Unione Europea e quindi abbiamo potuto avere un indennizzo con Airhelp Plus, che con la nostra polizza Heymondo risultava incluso e grazie al quale non abbiamo pagato nessuna percentuale sui soldi ricevuti.
Easy to chose
Buonasera ho avuto un imprevisto e mi sono dovuta recare qui. Avevo molta paura essendo all estero, invece sono stati molto professionali veloci e gentili, nonostante non sapevo la lingua. Metto 4 stelle solo xke Un po meno veloci a farmi uscire.. comunque lo consiglio
Contraté un seguro con Heymondo para ir a Perú, la compañía Air Europa me perdió la maleta y no la recuperé hasta una semana más tarde. Tuve que avanzar dinero con las compras de mis básicos pero luego el seguro me pagó una parte de los gastos. Ahora acabo de contratar un seguro para nuestro próximo viaje y estoy recibiendo muy buena atención al cliente con mis dudas. Contenta con Heymondo, lo recomiendo.
Sono stati gentilissimi ma sí possono richiedere rimborsi solo entro 15 giorni dopo il viaggio. Superati i 15 giorni non sono previsti reclami. Ho perso la coincidenza e il mio volo è stato ritardato di più di 6 ore ma non mi hanno potuto aiutare.
Llevo contratando HeyMondo desde hace ya varios años y afortundadamente nunca había tenido que ocuparlo, hasta esta última vez que viajé, que se me rompió una muela en Panamá y solicité que se me hiciera la corona. Tanto la llamada como la comunicación vía correo electrónico fué expedita y muy amable, el problema es que la cobertura fue extremadamente baja. Aún con HeyMondo cubriéndola, yo tendría que poner casi el doble de lo que me costaba en México, por lo que me tuve que quedar con mi muela rota hasta volver. Sugiero que las coberturas varías dependiendo del destino y los precios que se manejan, sino realmente el seguro médico no sirve de nada. Aún así, hasta ahora, recomendaría totalmente esta marca.
Heymondo Travel Insurance provides comprehensive travel insurance solutions designed to meet the needs of various travelers. The company offers tailor-made insurance policies that include 24/7 worldwide assistance for medical issues, loss of luggage, transportation delays, and other unexpected events that may occur during a trip. Their services aim to ensure that travelers can enjoy their journeys with peace of mind, knowing they are covered for non-refundable expenses and have access to a travel assistance app that features a 24/7 medical chat and incident management. Targeting both casual and frequent travelers, Heymondo aims to adapt to the unique needs of its customers by offering flexible insurance options suitable for different occasions and budgets. The company's commitment to providing reliable support during emergencies makes it a favored choice among travelers seeking security and reassurance while exploring the world.
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