H Mart is a leading online shopping platform that specializes in delivering authentic Korean cuisine and products directly to consumers' doors across the United States. The company offers a diverse selection of grocery items, including fresh produce, frozen foods, snacks, and specialty ingredients that cater to the tastes of individuals and families seeking to enjoy traditional Korean meals at home. Targeting food enthusiasts and those interested in Asian cuisine, H Mart provides a convenient shopping experience through its user-friendly website. Customers can explore a variety of categories, including meat and poultry, beauty products, kitchenware, and wellness items. With a focus on quality and authenticity, H Mart helps customers access the best of Korean culinary offerings, making it a favored destination for both everyday essentials and unique culinary delights.
H Mart receives a mix of feedback from its customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the good quality and competitive prices of Asian groceries, many others report serious issues with customer service and product quality.
Complaints about rude staff attitudes and poor online service are prevalent, with customers feeling mistreated and frustrated by their experiences. Specific grievances include long shipping times, incorrect orders, and a lack of effective customer support. Additionally, there are alarming reports of receiving contaminated products, such as sesame seeds with live bugs. Despite a few positive remarks about the grocery selection, the overall sentiment leans heavily negative, highlighting a need for improvement in service and product handling.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 46 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 46 most recent reviews.
“On top of that, their prices are consistently 10% to 15% lower than any other online Korean market”
“I made a new inquiry about the tracking information but still haven’t received any response from the customer service...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 2.5 out of 5 (poor) | 1.9 out of 5 (poor) | — | 46 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | 1.7 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: H Mart is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.1).
46 reviews of H Mart. Filter by what matters to you.
Nowadays Hmart atmosphere changed a lot. I went shopping today and I realized some items didn’t have any price info. I needed to check the price for each item because of my tight budget. I felt uncomfortable for shopping today.
It's a very good Grocery Market. There are various ingredients, fresh vegetables, and high-quality meat and fish from various countries. Food court food tastes good and the price is reasonable, so I often go for lunch.
I would prefer to give 0 stars to Hmart. I shopped at the store located in Hartsdale N.Y. with my husband and kids. I was excited to shop there for the first time, because this location is extremely spacious compared to the NYC location in Ktown. Little did I know, that my husband was going to be followed because he had a rolling cart. Which was filled with our target groceries. I confronted the woman following my husband and told her she was clearly discriminating us. I reported this issue to the manager all he did was say I'm sorry. He Never apprehended the cashier for better customer service. How does a business expect customers to pay money for their services, when quite frankly they are rude, have inexperienced customer service and come off as discriminating. Never, ever will I shop at this hmart.
Quick answers to the questions people ask most.
H Mart has garnered a mix of reviews, with an overall rating that reflects both positive and negative customer experiences. While many praise the quality and price of their Korean groceries, there are notable complaints about service and product quality.
H Mart is not a scam, but some customers have reported issues with online orders and customer service. Verified reviews indicate that while many enjoy their shopping experience, there are concerns regarding timely delivery and product quality.
H Mart primarily offers a wide range of Korean groceries, including fresh produce, meats, seafood, and pantry staples. They also provide various household items and Korean snacks.
H Mart accepts various payment methods including credit cards and their Smart card loyalty program. Customers have reported issues with the Smart card, particularly regarding point redemption.
H Mart's return policy has been criticized, with some customers reporting difficulty obtaining refunds for defective products. It's advisable to check their policy before making a purchase, especially for electronics and other non-grocery items.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 65% are 1–2★.
When I moved across the states, I was excited about an H-Mart in the state I move into. Not only I had two unplesant visits with rude employees, the last time was the worst. At my last visit, I brought my two service animals into the store. The security attempted to stop me and I had to tell him twice that they are service animals before he lets me in. About 15 minutes into shopping, the manager came up to me while the security told him they are service animals. He asked me if they are service animals and I have told him they are, then he illegally asked me for the proof. I politely declined his request and he kicked me out. Under both federal and state laws, they are not required to have gears identifying them as service dogs, the stores may not deny my entry with service dogs, and they may not ask for the proof. They have violated all the laws. I was an idiot for shopping there for so long, but not anymore.
H Mart is a leading online shopping platform that specializes in delivering authentic Korean cuisine and products directly to consumers' doors across the United States. The company offers a diverse selection of grocery items, including fresh produce, frozen foods, snacks, and specialty ingredients that cater to the tastes of individuals and families seeking to enjoy traditional Korean meals at home. Targeting food enthusiasts and those interested in Asian cuisine, H Mart provides a convenient shopping experience through its user-friendly website. Customers can explore a variety of categories, including meat and poultry, beauty products, kitchenware, and wellness items. With a focus on quality and authenticity, H Mart helps customers access the best of Korean culinary offerings, making it a favored destination for both everyday essentials and unique culinary delights.
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